6 of 6 Help Desk Technician Jobs in the North of England

overall customer experience Properly document all interactions within ticketing systems Provide proper details for escalated issues to a Tier 3 team for success Provide well-thought out direction to help customers deploy and maintain existing products Author and review knowledge base content to promote support scalability and improve self-service capabilities Provide feedback within the organisation about issues that … can be addressed before they become serious or widespread Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvement Provide technical (Help Desk) support to learning management systems’ users What You'll Need to Succeed Two or more years of experience in customer support, technical support, system administration or a related More ❯

Vertu House Team Valley Gateshead Due to rapid growth, we are now recruiting a 1st Line Desktop Support Technician to support the Group At Vertu Motors, our IT team aims "To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience". The working hours are 37.5 hours per week; 9.00am – 17.30pm Monday More ❯

Position: IT Helpdesk Technician Location: Newcastle Salary: Up to £25,300 Are you passionate about technology and eager to kick-start your career in IT support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you! The … Role As an IT Helpdesk Technician, you will play a pivitol role for our clients, providing prompt and professional technical support. Your main responsibilities will include: Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems. Troubleshooting: Diagnosing and resolving hardware and software problems. Remote helpdesk and visit to local schools in the area Escalation More ❯

IT Service Desk Analyst required by my large client. Due to a major increase in workload, my client is looking for new Service Desk Analysts to join the team. Responsibilities include: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving … technical issues using remote support tools. Troubleshooting workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring Service Desk tickets are up-to-date and actively monitored. Escalating incidents and requests to management or third-party suppliers to meet SLAs. Building new laptop and desktop workstations. Managing desk deployments … software updates and coordinating their deployment. Writing and updating technical and process documentation. Undertaking projects as instructed by management. Providing additional support as required by the IT Senior Service Desk Analyst. Person Specification: Previous experience in a similar Service Desk Analyst role, preferably in the professional sector. Excellent customer service skills. Strong analytical and problem-solving skills. Experience More ❯

IT Service Desk Analyst required by my large client. Due to a major increase in workload my client is looking for a new Service Desk Analysts to join the team. You will be Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing … resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progress through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service … level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Undertaking projects as instructed by management. Providing More ❯

FMC service aims as applicable to the role, and in particular reference to the SLA guidance in operation: Supporting Asset Supervisor – Helpdesk & Stores guiding/liaising with/advising Help desk and Stores Operatives as required towards FMC Service Excellence for the provision of works required by the team. Covering for Asset Supervisor – Helpdesk & Stores by undertaking responsibility More ❯