5 of 5 ICT Support Jobs in the UK excluding London

You will be part of a small team reporting to the IT Support Manager, providing support to users, and assisting in the running and development of the IT infrastructure. Based in our Wardle office supporting local and remote users, located at home or at one of the company sites in the UK. On occasion you may need to … travel to these locations. Role Main duties: Provide first-call support for our users, ensuring all issues are logged. Issues are then resolved or escalated to the IT Support Manager or a third party You will work on a range of projects including upgrading, installing, configuring, or decommissioning infrastructure technology A full driving license and own transport is … On-Line MS SQL Bespoke software (written in-house by our full-stack development team) Training Apprenticeship Overview: Expected duration: 17 months Apprenticeship level: Advanced (Level 3) Programme: L3 ICT Support Technician During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning. More ❯

Role: ICT Support Analyst Location: Gloucester (Hybrid 2 days per week on-site) Salary: £34,000 - £36,000 Are you an experienced ICT Support Analyst who thrives on solving complex problems, delivering excellent customer service, and making a meaningful impact on users' daily work? If you’re looking for a role where your technical skills and … key Records Management System (RMS), along with associated platforms like CAD and mobile solutions, systems that truly matter. What You'll Be Doing Providing 2nd/3rd line application support for the RMS and related platforms. Collaborating closely with end users, developers, and infrastructure teams to troubleshoot and resolve incidents. Investigating root causes, proposing both short-term fixes and … with stability, benefits, and career development on offer. A rare opportunity to work on systems that play a vital role in people’s lives, this isn’t your average support job. More ❯

This is an IT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and learning - gaining qualifications with Solveway Apprenticeships! Role A First Line Support IT Engineer is responsible for providing the first level of technical support to end-users. This role involves troubleshooting and resolving IT issues, escalating complex problems to higher-level … support, and ensuring that service requests are addressed promptly and effectively. The engineer serves as the initial point of contact for IT-related inquiries and works to maintain a high level of customer satisfaction. User Support: Respond to user inquiries via phone, email, or ticketing system. Provide assistance with hardware, software, and network-related issues. Issue Diagnosis: Diagnose … Log incidents and service requests accurately in the IT service management system. Track and monitor progress to ensure timely resolution. Escalation: Escalate unresolved or complex issues to 2nd Line Support or other relevant IT teams, providing detailed documentation of the issue and troubleshooting steps taken. Remote Support: Provide remote support to users in different locations using remote More ❯

About the Role: This role involves ensuring the safety, availability, and reliability of ICT services by effectively delivering a wide range of technical and support duties. The successful candidate will play a key role in helping the organisation achieve its broader ICT objectives. You will receive tailored on-the-job training, coaching, and mentoring, along with biannual … development and performance reviews to support your ongoing growth, contribution, and professional competence. Key Responsibilities: To deliver a high level of ICT support and project management services across the organisation. To maintain safety, availability, and reliability of ICT services through effective and accurate execution of a broad range of technical duties. To contribute to the timely … achievement of individual, team, and departmental goals. To manage and support ICT helpdesk operations, including the development of policies, procedures, reports, and documentation in line with internal and external standards. To provide end-user and technical support to staff based across multiple operational sites, delivered via phone, email, remote tools, or in person. Travel between locations may More ❯

Job summary The successful applicants will be part of the ICT Service Desk providing support to users across a range of Aneurin Bevan University Health Board (ABUHB) sites. This is a junior role supported by senior members of the team. Main duties of the job The successful applicants will take part in a varied range of activity such … to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home … to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Person Specification Experience Essential Experience of ICT technical environment Desirable previous experience in a customer support/help desk role in a Windows desktop environment Knowledge Essential Microsoft Desktop OS knowledge Desirable Have an understanding More ❯