2 of 2 IT Analyst Jobs in the North East

IT Support Analyst Newcastle-under-Lyme (ST5) Permanent £28,000 - £32,000 DOE Looking to take the next step in your IT career? We're excited to be partnering with a well-established and growing organisation that is investing heavily in its technology function. As part … their continued expansion, they're seeking a proactive and customer-focused IT Support Analyst to join their team. This is an excellent opportunity to become a key member of a supportive IT department, where you'll play a vital role in ensuring colleagues across the business receive ...

ITSM SLA Analyst - 12 Month FTC - £35-£40k Overview An organisation is seeking an ITSM SLA Analyst to manage service performance governance, reporting, and continuous improvement across IT services. This role acts as the single source of truth for SLA performance , ensuring contractual obligations are met, risks … proactively managed, and service quality remains high. Key Responsibilities Own SLA governance across IT services, ensuring consistent definition and measurement Monitor and report on performance (daily/weekly/monthly), highlighting trends, risks, and breaches Ensure compliance with contractual SLAs and KPIs Identify and mitigate SLA breach risks , driving ...