1 to 25 of 34 IT Services Delivery Manager Jobs

IT Infrastructure & Service Delivery Manager to join our team. This role involves managing and coordinating the delivery of IT services to ensure they meet the needs of our business. This will require communication, coordination and collaboration with various IT service owners (network, applications, information security, etc.). … managing global employees that may work in various time zones. Providing strategic leadership to your IT Team, ensuring smooth and efficient day-to-day IT services, fostering a culture of continuous improvement, accountability, service excellence/& enhancing our service wherever possible. Ensuring our IT service management processes aligned with ITIL best practices, including … ensure consistency, efficiency, and compliance, driving forward ITIL service delivery across the group, ensuring best practices are embedded in our daily operations Ensuring our IT services meet the highest availability, performance, and security standards to support our business objectives. Ensure that IT services comply with all relevant laws, regulations, and company policies. More ❯

We are seeking a highly skilled and experienced IT Service Delivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical … expertise, and the ability to manage complex service delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs … and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement: Serve as the main point of contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. More ❯

IT Service Delivery Manager £60,000 - £65,000 per annum + benefits Hybrid - working from home with visits to BCA UK Sites | BCA Posted 3 days ago | Ref: IT824 IT Service Delivery Manager Hybrid - working from home with visits to business sites across the UK Up to … part of a family including cinch and WeBuyAnyCar.com. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible, hybrid working. As an IT Service Delivery Manager, you will be responsible for overseeing and ensuring the efficient delivery of IT services to meet our business needs and … to ensure the seamless delivery of services and the continual improvement of service management processes. Key Responsibilities Oversee the daily operations of IT service delivery, ensuring that all services are delivered according to agreed SLAs and KPIs. Coordinate with internal IT teams (e.g. Support, Infrastructure, Networks & Product) to ensure effective More ❯

Job Description: Job Title: IT Service Delivery Manager Location: UK Remote Working (occasional travel to London office) Type: Permanent, Full-time (37.5 hours per week) About the company Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd's of London. Previously referred to as the London Market Joint … lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities. About the Job Reporting to the Head of IT Service Delivery, the IT Service Delivery Manager is responsible for the delivery of IT services across Velonetic and our … clear focus on Quality, Cost and Delivery as well as driving Programme and Project delivery that deliver the business requirements. The IT Service Delivery Manager will be recognised for their individual ability, and the ability to collaborate and lead a team of professionals, to optimise processes, to enhance internal and More ❯

Join to apply for the IT Service Delivery Manager role at Aristocrat Join to apply for the IT Service Delivery Manager role at Aristocrat This role is directly responsible and accountable for managing the delivery of IT services to support the global business … specifically the EMEA West region of the world. It includes people management responsibilities for the Service Delivery staff in EMEA West, who form part of the Global Service Desk and regional on-site teams, via direct management of the Service Desk Team Leaders in this region. The Service Delivery Manager provides a … Service Levels. The person in this role will perform commercial transactions in line with the approved Delegated Level of Authority and is responsible for the IT Service Delivery EMEA financial plan. Please note this role is to be based onsite 4 to 5 times a week at our central London office (Near Covent Garden) What We More ❯

Mutual is a P&I insurance company, with 240 employees worldwide. The Steamship office is located at 155 Bishopsgate in London. Overall Job Purpose The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring … ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all … escalation of incidents and service requests to 3rd line support or external vendors as needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the Change Advisory Board and manage the overall process. Monitor and report on service KPIs and More ❯

Get AI-powered advice on this job and more exclusive features. Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated … IT Operations Team. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Retail, IT Services and IT Consulting, and Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Piccadilly One by 2x Sign in to set job alerts … IT Service Manager Lead, Application & Support Maintenance - Wealth Management Europe Technology & Solutions London, England, United Kingdom 1 week ago M&A Operations -Financial Services IT - Senior Manager London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 hour ago City Of London, England, United Kingdom £57,240.00 More ❯

project portfolioand were looking for someone who can help us deliver secure, compliant, and high-performing IT services. As our new IT Secure Projects Service Delivery Manager, youll be the vital link between IT and Security. Youll help shape and implement secure solutions, manage service transitions, and ensure we meet … is your chance to work on meaningful projects that matterwhile growing your career in a supportive, forward-thinking team. What Youll Be Doing - Supporting secure IT service delivery across high-profile public sector and HMG projects. - Collaborating with project teams, suppliers, and clients to embed security from the ground up. - Helping shape policies, assess risks, and … across the business. - Playing a key role in service transitions and ensuring compliance with ISO 27001, NCSC guidance, and more. What Youll Bring - Experience in IT service delivery or security operationsespecially in secure or regulated environments. - A working knowledge of SFIA-aligned practices and frameworks. - Strong communication , coordination, and stakeholder management skills. - A proactive mindset and More ❯

We give you a world of potential Computershare has an exciting opportunity for a passionate, driven and enthusiastic individual to join our team as an IT Service Delivery Manager. Computershare is going through a time of growth and transformation, and this is your opportunity to jump in and get involved. A role you will love We … re seeking a motivated and enthusiastic individual who has a passion to improve processes. As an IT Service Delivery Manager, you will play a key role in developing excellent working relationships with key stakeholders and business users, driving the brand of Global IT Service Management. The role provides great exposure to the … to improve Service Availability and minimise repeat issues. Define, manage and maintain Service Management policies and processes, driving efficiency and effectiveness. Contribute to a Globally consistent approach to IT Service Management in line with industry best practice. Contribute to reporting of the IT service and the performance to agreed KPIs & Service Levels. What will you bring More ❯

Information Technology Service Delivery Manager Information Technology Service Delivery Manager Direct message the job poster from Venquis Insurance Team Lead: Specialising in Business Change & Transformation across the London and Lloyds Insurance market space in the UK Role overview The IT Service Delivery Manager is responsible for … ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all … escalation of incidents and service requests to 3rd line support or external vendors as needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the Change Advisory Board and manage the overall process. Monitor and report on service KPIs and More ❯

Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities … ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all … escalation of incidents and service requests to 3rd line support or external vendors as needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the Change Advisory Board and manage the overall process. Monitor and report on service KPIs and More ❯

Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities … ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all … escalation of incidents and service requests to 3rd line support or external vendors as needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the Change Advisory Board and manage the overall process. Monitor and report on service KPIs and More ❯

Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities … ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all … escalation of incidents and service requests to 3rd line support or external vendors as needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the Change Advisory Board and manage the overall process. Monitor and report on service KPIs and More ❯

will play a key role in providing leadership, guidance, and structure to both Business Stakeholders and Technology Service Partners, ensuring the delivery of exceptional IT services that enhance our customer experience. As part of a transformation programme into a standalone PLC business, this is a great time to join us and be part of a … are more than the nation’s favourite DIY store, we are a growing multichannel organisation, with a strong culture of authenticity and innovation. Key Responsibilities Manage IT services across the entire lifecycle for your assigned business area, ensuring they align with business needs and operational requirements. Act as the Subject Matter Expert (SME) for your service portfolio … providing guidance and oversight. Monitor and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring performance targets are met and services remain supportable and maintainable. Oversee change management to ensure system stability and service availability are maintained, particularly within your business area. Develop and nurture relationships with Suppliers and Partners to continuously improve service performance, collaboration, and More ❯

Global Service Delivery Manager (IT Service Transformation) Permanent Based on-site in Parma (3 days/week) SixteenFifty is a specialist digital and technology talent consultancy, and we are representing a global manufacturing organisation seeking an experienced Global Service Delivery Manager to lead the transformation of IT service … governance across their digital and application landscape. This role focuses on redefining service delivery models, optimising vendor ecosystems, and embedding governance frameworks across a complex environment of internal teams and third-party partners. This is a permanent role, ideally onsite in Parma with a hybrid setup (3 days/week preferred in office … . The Service Delivery Manager will be responsible for: Designing and embedding a scalable IT service governance model Driving transformation in how application services are delivered and supported Partnering with AMS teams and external vendors to align SLAs, support models, and performance metrics Supporting internal teams through the adoption of a service-oriented More ❯

IT Infrastructure & Service Delivery Manager On-site | £50,000–60,000 + bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned service delivery in a fast-paced environment … Excellent opportunity for an experienced IT Infrastructure & Service Delivery Manager to lead a global IT support function. You’ll manage a shift-based team, provide skills development/support of team, and ensure seamless service across time zones, all while staying close to the tech. What You’ll Do: Lead a global … IT service desk team Coach and develop junior IT staff — technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless … IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with … the wider UK IT Operations Team to align with broader IT strategies and standards. Key Responsibilities: Deliver white-glove, face-to-face IT support to VIP users, including C-level executives and senior stakeholders. Manage and maintain all EUC devices, including laptops, desktops, mobile devices, and peripherals. Proactively prepare and support meeting rooms, ensuring More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless … IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with … the wider UK IT Operations Team to align with broader IT strategies and standards. Key Responsibilities: Deliver white-glove, face-to-face IT support to VIP users, including C-level executives and senior stakeholders. Manage and maintain all EUC devices, including laptops, desktops, mobile devices, and peripherals. Proactively prepare and support meeting rooms, ensuring More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless … IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with … the wider UK IT Operations Team to align with broader IT strategies and standards. Key Responsibilities: Deliver white-glove, face-to-face IT support to VIP users, including C-level executives and senior stakeholders. Manage and maintain all EUC devices, including laptops, desktops, mobile devices, and peripherals. Proactively prepare and support meeting rooms, ensuring More ❯

Our client delivers well adverse MSP who deliver into the Public sector, they provide various different types of IT solutions. They arean IT consultant company that offers expert technology, IT and telephony consultation services. They have 150+ experienced team members and 9 locations in the UK and Ireland.They are now on the lookout for … a Service Delivery Manager to come on board permanently. Responsibilities: Customer Site Travel Service Management Client Relationship Resource Management Financial Management Process Management Skills/Must have: ITIL Service Management Experience MSP Experience Supplier Management Education experience Good knowledge of IT 3-5 years Management Experience Benefits: Health Dental Bonus - £5k per year Salary More ❯

to a fast-paced IT function. This is a unique opportunity to play a pivotal role in the performance, quality, and continuous improvement of IT services used by thousands across the business. What you’ll be doing: As Service Delivery Manager , you’ll lead a high-performing team responsible for 1st … and 2nd line IT support, ensuring services are delivered to agreed SLAs and KPIs . Alongside this, you’ll take ownership of the ServiceNow platform , driving its optimisation, leading improvements, and ensuring it’s aligned with wider business goals. You’ll be a key player in driving organisational effectiveness — mentoring and developing your team, managing … trends and performance Championing ITIL best practices, ensuring robust processes for Incident, Problem, Change, Release, and Major Incident Management Acting as a key liaison with third-party providers, ensuring services meet the required standards Identifying and resolving any process gaps, and escalating potential priority issues swiftly and efficiently What you’ll bring: A strong technical background and experience delivering More ❯

IT Service Delivery Manager - Hybrid/UK/BE/NL - £45K-£55K - permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Service Delivery Manager . We … Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), after a qualifying period, the successful IT Service Delivery Manager will be able to contribute to the company's future vision and share in the profits. The IT Service Delivery Manage … verbal communication skills Team management and team development experience An engaging and personable attitude Strong leadership skills Ambitious and goal oriented Our offer for the IT Service Delivery Manager: Salary between £45K -£55K, depending on experience. Variety of benefits, depending which country is the successful candidate based. In UK includes: enhanced Pension, Life insurance More ❯

IT Service Delivery Manager Hybrid/UK/BE/NL - £45K-£55K permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Service Delivery Manager . We … Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), after a qualifying period, the successful IT Service Delivery Manager will be able to contribute to the companys future vision and share in the profits. The IT Service Delivery Manage r … verbal communication skills Team management and team development experience An engaging and personable attitude Strong leadership skills Ambitious and goal oriented Our offer for the IT Service Delivery Manager: Salary between £45K -£55K, depending on experience. Variety of benefits, depending which country is the successful candidate based. In UK includes: enhanced Pension, Life insurance More ❯

a very interesting client in Paris, looking for a Project Manager to lead the end-to-end delivery of strategic initiatives within a leading financial services environment. This role is positioned as an IT Product Manager , focused on driving cross-functional projects across derivatives, trading/post trading operations. Working on … key stakeholders on projects across the organisation, as well as coordinating design meetings with Heads of Departments and then providing the results to the Global Head. The Project Manager will build bridges, manage risks, structure solid governance and ensure smooth implementation. Supporting transformation initiatives such as change management, training, and continuous improvement across the trading service and derivatives … teams Manage governance, risk, and stakeholder engagement Track project spend, milestones, and KPIs Contribute to strategic roadmap planning and prioritisation Ideal Candidate 3+ years' experience in project management (financial services preferred) Strong stakeholder and governance management skills Able to drive projects from start to finish Global/International previous project scope experience Deep dive into projects, on new topics More ❯

Service Delivery Manager | Up to £50k | Hybrid (Northwich) We're hiring an experienced Service Delivery Manager to lead internal IT operations and drive continuous improvement across systems and outsourced tech services. This role is key to ensuring internal infrastructure supports business efficiency, compliance, and growth. What you'll be doing … Oversee internal IT systems and service performance ✅ Manage outsourced vendors and contracts ✅ Lead SLAs, KPIs, and incident/change processes ✅ Ensure compliance (ISO 27001, SOC 2) ✅ Own budgeting, procurement, and innovation initiatives ✅ Collaborate with senior stakeholders and exec team What we're looking for: 🔹 3+ years in internal IT service delivery 🔹 Strong vendor management More ❯