ITServiceDelivery & Vendor Manager We’re partnering with a leading global professional services firm undergoing a major IT transformation to find an experienced ITServiceDelivery & Vendor Manager to join their Technology Services team. This is a pivotal role ensuring world-class delivery of ITservices and vendor performance across the UK and global offices. You’ll act as the bridge between business stakeholders, service owners, and suppliers making sure ITservices are stable, cost-effective, and continually improving. Key Responsibilities: Oversee day-to-day ITservicedelivery across infrastructure, end … commercial value Manage major incidents and problem management, ensuring clear communication and fast resolution Own service performance reporting and drive continual service improvement initiatives Act as the primary IT business partner for servicedelivery into the organisation You’ll bring: 10+ years in ITService Management, with strong ITIL and vendor management experience Proven More ❯
JOB TITLE: ServiceDeliveryManager … LOCATION: London SALARY: £60,000 - £70,000 WAY OF WORKING: Full Time/Hybrid | Permanent THE BUSINESS: Our client is a highly reputable provider of IT Managed Services, supporting leading organisations across the professional and financial services sectors. Known for delivering secure, reliable and customer-centred technology services, they ensure critical IT environments … service performance, strong stakeholder relationships, and proactive improvement of IT operations. You will act as the bridge between clients, technical delivery and account management, ensuring services consistently exceed expectations. RESPONSIBILITIES: Act as primary escalation point for persistent issues and major incident coordination Monitor and report on SLA and KPI performance across customers Drive cross-team More ❯
About the role An unique opportunity has arisen for an experienced ITServiceDeliveryManager to join a leading global investment firm’s Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to … data protection and information security policies; collaborate with InfoSec on incident management. Collaboration: Work closely with global IT engineering, operations, and platform teams to ensure seamless servicedelivery and alignment across regions. About you You’re a dynamic IT professional with a proven track record in ITservicedelivery or … environment. You combine strong technical ability with the interpersonal skills to lead, inspire and build trust. Key skills & experience: Demonstrated experience managing IT support or servicedelivery teams. Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred). ServiceNow platform experience Active Directory, Azure AD, Okta and Conditional Access Outlook, Exchange Online, and More ❯
About the role An unique opportunity has arisen for an experienced ITServiceDeliveryManager to join a leading global investment firm’s Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to … data protection and information security policies; collaborate with InfoSec on incident management. Collaboration: Work closely with global IT engineering, operations, and platform teams to ensure seamless servicedelivery and alignment across regions. About you You’re a dynamic IT professional with a proven track record in ITservicedelivery or … environment. You combine strong technical ability with the interpersonal skills to lead, inspire and build trust. Key skills & experience: Demonstrated experience managing IT support or servicedelivery teams. Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred). ServiceNow platform experience Active Directory, Azure AD, Okta and Conditional Access Outlook, Exchange Online, and More ❯
london (city of london), south east england, united kingdom
twentyAI
About the role An unique opportunity has arisen for an experienced ITServiceDeliveryManager to join a leading global investment firm’s Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to … data protection and information security policies; collaborate with InfoSec on incident management. Collaboration: Work closely with global IT engineering, operations, and platform teams to ensure seamless servicedelivery and alignment across regions. About you You’re a dynamic IT professional with a proven track record in ITservicedelivery or … environment. You combine strong technical ability with the interpersonal skills to lead, inspire and build trust. Key skills & experience: Demonstrated experience managing IT support or servicedelivery teams. Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred). ServiceNow platform experience Active Directory, Azure AD, Okta and Conditional Access Outlook, Exchange Online, and More ❯
ITServiceManager Permanent Based in Solihull We are looking for a ITServiceManager to join our friendly and dynamic team here at Waterstones in Solihull. We are seeking a dynamic and experienced ITServiceManager to join our IT team. You will be responsible … for day-to-day operations as well as driving forward improvements in our service delivery. What you will be doing: Oversee the delivery of ITservices, including incident management, service requests, and problem resolution. Work with other departments to ensure the overall ITservice is fit-for-purpose. Manage relationships with external vendors … backlog – to ensure issues are resolved fully and completely. What we need from you: Proven experience in ITservice management, with a focus on delivering high-quality services to internal stakeholders. Proven ability to manage ITservice teams, including defining and measuring KPI’s and SLA’s. Knowledge of IT Support tools Knowledge More ❯
ITServiceManager Permanent Based in Solihull We are looking for a ITServiceManager to join our friendly and dynamic team here at Waterstones in Solihull. We are seeking a dynamic and experienced ITServiceManager to join our IT team. You will be responsible … for day-to-day operations as well as driving forward improvements in our service delivery. What you will be doing: Oversee the delivery of ITservices, including incident management, service requests, and problem resolution. Work with other departments to ensure the overall ITservice is fit-for-purpose. Manage relationships with external vendors … backlog – to ensure issues are resolved fully and completely. What we need from you: Proven experience in ITservice management, with a focus on delivering high-quality services to internal stakeholders. Proven ability to manage ITservice teams, including defining and measuring KPI’s and SLA’s. Knowledge of IT Support tools Knowledge More ❯
Our superb client in Cardiff, a recognised leader in the ITService Management sector, is seeking a dynamic ITServiceDeliveryManager to join their growing team. Reporting to the Director of Customer Success, you'll be responsible for ensuring the smooth delivery of ITservices to … key customers, maintaining exceptional service and driving continual improvement. You'll act as the customer's advocate within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. What you'll be doing: Be the main point of contact for customers, building trusted relationships and championing their needs. Manage contracts and … ISO standards (ISO 27001, ISO 20000) and GDPR. Oversee smooth onboarding and transition processes for new customers. What we're looking for: Proven experience in IT Managed Services Strong understanding of ITService Management (ITSM) and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and More ❯
Our superb client in Cardiff, a recognised leader in the ITService Management sector, is seeking a dynamic ITServiceDeliveryManager to join their growing team. Reporting to the Director of Customer Success, you'll be responsible for ensuring the smooth delivery of ITservices to … key customers, maintaining exceptional service and driving continual improvement. You'll act as the customer's advocate within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. What you'll be doing: Be the main point of contact for customers, building trusted relationships and championing their needs. Manage contracts and … ISO standards (ISO 27001, ISO 20000) and GDPR. Oversee smooth onboarding and transition processes for new customers. What we're looking for: Proven experience in IT Managed Services Strong understanding of ITService Management (ITSM) and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and More ❯
Remote UK based role Salary up to £55k dependent on experience. Purpose of the Role Working in a dynamic environment to deliver an efficient and reliable ITservice across our organisation, this exciting remote based ServiceDeliveryManager will be part of a service management team aligning technology solutions with business goals in the … a strong focus on regulatory compliance and customer satisfaction. What you will do This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will … develop your own objectives but focus on all of the following and more: Service Management & Delivery • Oversee end-to-end delivery of ITservices, ensuring SLAs and KPIs are met. • Manage ITIL-based service processes (Incident, Problem, Change, Release). • Ensure high availability and performance of critical insurance applications. • Stakeholder Engagement • Act as More ❯
Solihull, West Midlands, England, United Kingdom Hybrid / WFH Options
Big Red Recruitment
Are you a seasoned ITServiceDeliveryManager who wants to take full ownership of an IT support function This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business … at a pivotal moment – the organisation is ready to modernise its IT support offering and elevate its customer-facing services. You’ll be trusted with a blank sheet of paper to set the agenda, define structure, and choose support tooling. You'll help connect support teams and … 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and championing change within IT support. We’re looking for: Significant experience in servicedelivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in implementing best practices More ❯
clients. We're a fast-growing team passionate about delivering exceptional service and fostering a high-performance culture. Job Summary We are seeking an experienced and visionary ServiceDeliveryManager to lead our Helpdesk operations at CloudClevr. In this pivotal role, you will oversee a team of 45 dedicated support professionals, ensuring seamless, high-quality service … delivery to our global customer base. Leadership is at the heart of this position— you'll inspire, mentor, and empower your team to exceed expectations while driving operational excellence and continuous improvement. If you thrive on building high-performing teams and turning challenges into opportunities, this is your chance to make a lasting impact. Key Responsibilities - Team Leadership … operations, including ticket resolution, escalation handling, and resource allocation to maintain SLAs and achieve 99%+ customer satisfaction targets. - Performance Optimisation: Develop and implement strategies to enhance servicedelivery, such as process automation, knowledge base improvements, and KPI monitoring (e.g., response times, resolution rates, CSAT). - Deep technical knowledge of Microsoft and ITservice management is More ❯
ServiceDeliveryManager – Finance & Back Office Applications Circa £70k per annum + benefits (Up to 20% bonus, life assurance and 25 days holiday + bank holidays) Hybrid – 2 – 3 days per week in Parklands office Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years … a suite of finance and back-office applications provided by an outsourced vendor. You’ll act as the primary liaison between business stakeholders, vendors, and internal tech teams, ensuring services align with business needs and deliver value. We’re looking for candidates with proven experience in: Managing enterprise-grade finance and corporate back-office systems Working at a global … and regional business needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP/S4 Hana and other financial platforms Please apply directly with your CV. If suitable, we’ll be in More ❯
ServiceDeliveryManager – People Solutions Applications Circa £70k per annum + benefits (Up to 20% bonus, life assurance, and 25 days holiday + bank holidays) Hybrid – 2–3 days per week in Parklands office Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. Our client … of a suite of HR and People applications provided by an outsourced vendor. You'll act as the primary liaison between business stakeholders, vendors, and internal tech teams, ensuring services align with business needs and deliver value. We're looking for candidates with proven experience in: Managing enterprise-grade HR and People systems (e.g. payroll, recruitment, talent, learning, compensation … and regional business needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP SuccessFactors and other HR platforms Please apply directly with your CV. If suitable, we'll be in touch to More ❯
Employment Type: Full-time
Posted:
Salary Guide
IT Services Delivery Manager the UK excluding London
