2 of 2 IT Support Analyst Jobs in the Midlands

Join a smart, creative, and inspired team working behind the scenes to support operational excellence at Stantec.Our IT Services Group supports 34,000 employees globally, bringing together diverse skills, backgrounds, and expertise that strengthen our organisation every day.As Stantec UK continues to grow, we’re excited to offer … opportunity for an IT Desktop Support Analyst to be based in our Birmingham office as part of our national desktop team. This role offers exposure to a complex, large-scale corporate IT environment, with opportunities to contribute to high-impact work and build your technical career.About ...

Provide first-line technical support to end users, ensuring the timely resolution of routine IT incidents and service requests. Support desktop hardware, software, user accounts and standard business applications while delivering excellent customer service and maintaining agreed service levels. This role includes a structured development plan … below) to progress into a full 1st & 2nd Line Support Technician position. Key Responsibilities 1st Line Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software ...