1 to 25 of 69 IT Support Analyst Jobs in the UK

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and … Duties: Primarily the team will provide remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they … Ensure that tickets have appropriate categories assigned, correct status is applied, and priority is clear. Where a new Problem is identified; a Problem ticket is opened and communicated to IT so the team ensure related IT Cases are linked and the root cause is investigated with aim of finding a viable workaround and/or a permanent solution. More ❯

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and … Duties: Primarily the team will provide remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they … Ensure that tickets have appropriate categories assigned, correct status is applied, and priority is clear. Where a new Problem is identified; a Problem ticket is opened and communicated to IT so the team ensure related IT Cases are linked and the root cause is investigated with aim of finding a viable workaround and/or a permanent solution. More ❯

IT Support Analyst/2nd Line Support Analyst - London (5 days onsite) - Permanent A fantastic opportunity has arisen for a IT Support Analyst/2nd Line Support Analyst to join our London based global law firm on a permanent basis. Key Responsibilities: Provide desktop, notebook, and remote user support … and hardware Respond to user issues via walk-ups, phone, email, and ServiceNow tickets Set up and configure workstations, printers, and peripheral devices Perform routine hardware maintenance and troubleshooting Support technology setups in meeting rooms, including video conferencing and presentations Assist with software installations, upgrades, and user training Collaborate with local tech teams on installations, rollouts, and small projects … Key Experience & Skills: Proven experience in technology/user support roles Strong knowledge of Windows OS, Microsoft 365 (Word, Excel, PowerPoint, Outlook) Familiarity with legal tech tools like iManage 10, Litera ChangePro, Intapp Time (DTE), and VPN/Remote Desktop Solid troubleshooting and analytical skills Excellent customer service and communication abilities Bachelor's degree in Computer Science/Information More ❯

IT Support Analyst/2nd Line Support Analyst - London (5 days onsite) - Permanent A fantastic opportunity has arisen for a IT Support Analyst/2nd Line Support Analyst to join our London based global law firm on a permanent basis. Key Responsibilities: Provide desktop, notebook, and remote user support … and hardware Respond to user issues via walk-ups, phone, email, and ServiceNow tickets Set up and configure workstations, printers, and peripheral devices Perform routine hardware maintenance and troubleshooting Support technology setups in meeting rooms, including video conferencing and presentations Assist with software installations, upgrades, and user training Collaborate with local tech teams on installations, rollouts, and small projects … Key Experience & Skills: Proven experience in technology/user support roles Strong knowledge of Windows OS, Microsoft 365 (Word, Excel, PowerPoint, Outlook) Familiarity with legal tech tools like iManage 10, Litera ChangePro, Intapp Time (DTE), and VPN/Remote Desktop Solid troubleshooting and analytical skills Excellent customer service and communication abilities Bachelor's degree in Computer Science/Information More ❯

IT Service Desk Analyst/Technical Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/Technical Support Analyst to join our London based global law firm on a permanent basis. IT Service Desk Analyst/Technical Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/Technical Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a More ❯

IT Service Desk Analyst/Technical Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/Technical Support Analyst to join our London based global law firm on a permanent basis. IT Service Desk Analyst/Technical Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/Technical Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a More ❯

IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1st Line Support Analyst Summary: The Service … Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under … pressure. IT Service Desk Analyst/1st Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded More ❯

IT Support Analyst/Desktop Support Analyst - 1st & 2nd Line Support, Win11, Windows Server AD/GP/AzureAD, MS Office 365, LAN/Wireless, Contract, (Inside I335), Central London/South West London (Onsite 5 days per week), £175 - £200 p/day (Contract Rate) Medium sized construction and building services company, (part … of major conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. IMMEDIATE START/1 WEEK MAX You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. … You will work within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Your core duties and activities will include: Providing 1st & 2nd line support across laptops, PC's, and Mobile Devices Management of Win11, MacOS/ More ❯

IT Support Analyst London, NW1 35,000 per annum 6 months Fixed-Term Contract, potential for extension or permanent offer Your New Role The IT Support Analyst will join the organisation and take on a role in supporting a workface of around 130 staff operating across the globe on a contract basis. Working within … a friendly company, strong communication and social abilities are a must. Working as a part of the IT Department, you will serve as the primary front-line contact to an internal client base, providing IT support across the Group whilst also assisting in the maintenance and delivery of all IT services. You will be representing the … service provided by the Department, a high-level of customer focus is essential, along with strong written and verbal communication skills. You have experience in providing end-user IT support in a business environment. The role is best suited to those comfortable working autonomously. You will be expected to operate as the primary on-site IT representative More ❯

IT Support Analyst London, NW1 £35,000 per annum 6 months Fixed-Term Contract, potential for extension or permanent offer Your New Role The IT Support Analyst will join the organisation and take on a role in supporting a workface of around 130 staff operating across the globe on a contract basis. Working within … a friendly company, strong communication and social abilities are a must. Working as a part of the IT Department, you will serve as the primary front-line contact to an internal client base, providing IT support across the Group whilst also assisting in the maintenance and delivery of all IT services. You will be representing the … service provided by the Department, a high-level of customer focus is essential, along with strong written and verbal communication skills. You have experience in providing end-user IT support in a business environment. The role is best suited to those comfortable working autonomously. You will be expected to operate as the primary on-site IT representative More ❯

IT Support Analyst London, NW1 £35,000 per annum 6 months Fixed-Term Contract, potential for extension or permanent offer Your New Role The IT Support Analyst will join the organisation and take on a role in supporting a workface of around 130 staff operating across the globe on a contract basis. Working within … a friendly company, strong communication and social abilities are a must. Working as a part of the IT Department, you will serve as the primary front-line contact to an internal client base, providing IT support across the Group whilst also assisting in the maintenance and delivery of all IT services. You will be representing the … service provided by the Department, a high-level of customer focus is essential, along with strong written and verbal communication skills. You have experience in providing end-user IT support in a business environment. The role is best suited to those comfortable working autonomously. You will be expected to operate as the primary on-site IT representative More ❯

IT Support Analyst London, NW1 35,000 per annum Part Time 6 months Fixed-Term Contract, extension or permanent likely following Your New Role The IT Support Analyst will join the organisation and take on a role in supporting a workface of around 130 staff operating across the globe on a contract basis. Working … within a friendly company, strong communication and social abilities are a must. Working as a part of the IT Department, you will serve as the primary front-line contact to an internal client base, providing IT support across the Group whilst also assisting in the maintenance and delivery of all IT services. You will be representing … the service provided by the Department, a high-level of customer focus is essential, along with strong written and verbal communication skills. You have experience in providing end-user IT support in a business environment. The role is best suited to those comfortable working autonomously. You will be expected to operate as the primary on-site IT More ❯

IT Support Analyst London, NW1 £35,000 per annum Part Time 6 months Fixed-Term Contract, extension or permanent likely following Your New Role The IT Support Analyst will join the organisation and take on a role in supporting a workface of around 130 staff operating across the globe on a contract basis. Working … within a friendly company, strong communication and social abilities are a must. Working as a part of the IT Department, you will serve as the primary front-line contact to an internal client base, providing IT support across the Group whilst also assisting in the maintenance and delivery of all IT services. You will be representing … the service provided by the Department, a high-level of customer focus is essential, along with strong written and verbal communication skills. You have experience in providing end-user IT support in a business environment. The role is best suited to those comfortable working autonomously. You will be expected to operate as the primary on-site IT More ❯

IT Support Analyst London, NW1 £35,000 per annum Part Time 6 months Fixed-Term Contract, extension or permanent likely following Your New Role The IT Support Analyst will join the organisation and take on a role in supporting a workface of around 130 staff operating across the globe on a contract basis. Working … within a friendly company, strong communication and social abilities are a must. Working as a part of the IT Department, you will serve as the primary front-line contact to an internal client base, providing IT support across the Group whilst also assisting in the maintenance and delivery of all IT services. You will be representing … the service provided by the Department, a high-level of customer focus is essential, along with strong written and verbal communication skills. You have experience in providing end-user IT support in a business environment. The role is best suited to those comfortable working autonomously. You will be expected to operate as the primary on-site IT More ❯

IT Support Analyst - Automation, Service Improvement A Role for Someone Who Wants More Than 'Just Helpdesk' This is an opportunity to join a fast-scaling organisationas an IT Support Analyst where technology is at the centre of how the business operates. The company has grown X4 in just a few years - which means a … LOT of change, modernisation, and interesting problems to solve. If you enjoy IT Support work but also want the freedom to improve things , automate processes, build smarter workflows, and spot patterns before they become issues, this role is built for you. What You'll Be Doing Acting as the initial point of contact and resolving as much as … management/practice systems) and pass them to the specialist applications team when needed. Identifying recurring issues and turning them into clear, practical knowledge-base articles. Using automation where it makes sense e.g., workflows, catalogue items, or Power Automate. Supporting technology rollouts and helping colleagues get the most out of cloud tools and Microsoft 365 Communicating simply, clearly, and More ❯

IT Support – Hybrid Our client is urgently looking for an experienced IT Support Analyst, with an understanding of Microsoft Dynamics 365 Business Central, to join their team on a permanent basis. To be considered for this role, you must have either knowledge, an understanding or experience of Microsoft Dynamics 365 Business Central. The position is … hybrid, with 2-3 days on-site each week. You will provide general Level 1 & 2 IT support across the organisation, with a focus on supporting Microsoft Dynamics Business Central, Shopify integrations. You will be rewarded with an excellent salary, as well as a brilliant benefits package including hybrid working, annual leave, pension scheme, training & development, retail discounts … death in service cover and many, many more perks! IT Support – Key Skills: Knowledge, an understanding, or experience with Microsoft Dynamics 365 Business Central Experienced in 1st and 2nd Line IT Support Experience with Windows OS, O365, Azure, Active Directory and ITIL Ticketing systems experience Strong communication skills, both written and verbal Good stakeholder management skills More ❯

IT Technician/Helpdesk Support Engineer/Service Desk Analyst An excellent opportunity for an enthusiastic IT professional to provide first and second line IT support, deliver maintenance, and assist with technical projects across multiple client sites. This is a hands-on role within a growing managed services environment. If you’ve also worked … in the following roles, we’d also like to hear from you: IT Engineer, Helpdesk Analyst, Second Line Support Engineer, Network Technician, Systems Support Engineer, Desktop Support Technician SALARY: £27,000 - £31,000 per annum (depending on experience and qualifications) + Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities … must live within an easy commute to Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician/Helpdesk Support Engineer/Service Desk Analyst to join a proactive IT support team, providing technical assistance, maintenance, and project support to More ❯

IT Support Analyst Full time/Competitive salary/Cheltenham office based (Direct applicants only – no recruitment agencies please) We are looking someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment. As IT Support Analyst you will provide 1 st and 2 nd line technical support to end-users across the company (including remote colleagues). You will lead on troubleshooting hardware, software, and network issues, maintaining IT systems, and ensuring all users receive timely and effective assistance. You’ll work closely with the Head of IT to make sure we are getting the most out of our internal and telephony systems. This … conflicting priorities. A strong communicator who combines technical excellence with interpersonal skills, along with a can-do attitude, specific accountabilities include: Act as the first point of contact for IT-related issues via phone, email, or helpdesk system to users throughout the company Undertake Desktop and Server Administration tasks Support user accounts, permissions, and access control through Active More ❯

Role: IT Support Analyst (IT & Applications - 2nd Line) Duration: 12 Month Fixed Term Contract, potential for permanent Location: Leicester, hybrid (3 days onsite) Salary: Very strong salary and package including bonus and private healthcare Are you looking to work for a UK market leader who invests in cutting edge technologies.? We are working with a FTSE100 … company to recruit an IT Support Analyst to support their IT Applications and wider technology environment. You will be working with the team at 2nd line level, supporting a range predominently microsoft aligns technologies including Dynamics 365, Azure, O365, intune etc. Although experience with these technologies would be great, they aren't essential. The ideal … person will have broad IT Support experience at 2nd line level (ideally including IT Applications, connectivity & devices), and above all be solution orientated. We are looking for people who are continually looking to deliver exceptional customer service and identify ways to improve processes and services. You'll be supporting the applications, laptops, devices and networks which are More ❯

2nd Line IT Support Analyst £27,000 PA Salary + Bonus 40 Hours Per Week Office Based Role We are looking for a hands-on IT Support Technician to provide fast, effective hardware, software, and business system support across UK and European sites. You’ll play a key role in maintaining our bespoke systems … and ensuring minimal downtime for users. Key Responsibilities: Deliver 1st and 2nd line IT support for Windows, MS Office, and bespoke business systems. Diagnose and resolve hardware, software, and network issues. Configure and deploy laptops, desktops, and mobile devices. Maintain asset records and manage incidents through the ticketing system. Support IT infrastructure, telephony, and business applications. … Assist with system improvements, user training, and project work. About You: GCSE-level education (or equivalent) and a full UK driving licence. Experience providing IT support for Windows environments. Strong troubleshooting, communication, and customer service skills. Knowledge of Active Directory, networking basics, and hardware repair. (Desirable) Server support, ITIL experience, or SQL skills. If you’re a More ❯

IT systems support analyst - London Market Insurance - Hybrid Working A leading London Market Insurance business based in the UK are looking to hire an IT systems support analyst to join the business to work on a project focusing on the reliability, optimisation, and strategic development of core business applications on M365. The ideal candidate … will have worked as an IT systems support analyst within London Market insurance or General Insurance and will have previously worked on supporting applications and end user infrastructure in an enterprise environment within insurance or reinsurance applications. You will need to have a strong understanding of the M365 application suite such a SharePoint as well as having … strong SQL skills. Key Skills: STRONG IT systems support analyst experience 2 or more years' experience of supporting applications and end user infrastructure in an enterprise environment Insurance, reinsurance or London Market Insurance Strong M365 and SharePoint experience Strong SQL experience Azure cloud Power BI More ❯

Senior Support IT Analyst 6 Months contract £140 a day inside IR35 Role is based in Newcastle - 5 days a week A top consultancy firm is looking for an experienced IT Support Specialist to their team on contract basis. You will join a small dynamic team focusing on delivering IT Support to end … users. As an IT Support Specialist you will play a pivotal role in the organisation and be the main point of contact for all IT needs. You will need to demonstrate a vast understanding of hands-on experience working in a busy IT environment supporting Mac/windows users. Essential Skills Hands on experience working in … a busy environment moving equipment Cable management - moving physicaly equipment/hiding cables and wires PC and Mac Support Managing IT Assets Onboarding new users Troubleshooting mac devices Prior experience of working in busy IT environment 6 months contract | £140 a day inside IR35 |Role is based in Newcastle - 5 days a week If you thrive in More ❯

IT Support Analyst – Edinburgh Hybrid | Permanent | Excellent Benefits | Career Development Lorien is proud to be partnering with a leading organisation in the scientific and technology sector, currently seeking an IT Support Analyst to join their Edinburgh-based team. This is a fantastic opportunity for someone with strong 1st and 2nd line support experience … dynamic, collaborative environment. You’ll be joining a business that’s making a real impact globally, supporting cutting-edge work across multiple disciplines. As part of a close-knit IT team, you’ll play a key role in supporting users, maintaining systems, and contributing to projects that drive innovation and operational excellence. What You’ll Be Doing Providing first … and second line support for desktops, laptops, mobile devices, and core business applications. Supporting Microsoft 365, Active Directory, and other enterprise platforms. Assisting with user onboarding, device deployment, and system configuration. Maintaining network connectivity, security, and backup solutions. Participating in IT projects including system upgrades and security enhancements. Delivering excellent customer service and clear communication across all levels More ❯

Were seeking an IT Support Analyst to deliver comprehensive on-site and remote technical support for a leading professional services firm. Based in Cambridge, this role supports users across multiple UK offices including Norwich, Birmingham, London, Manchester, Leeds, and Oxford. Occasional travel to other offices will be required. Youll provide a hands-on helpdesk service, maintain … IT infrastructure and applications, and ensure smooth day-to-day operations for staff and systems. Key Responsibilities Provide on-site and remote IT support for hardware, software, and network issues. Handle service desk tickets (up to 100 per week), ensuring prompt resolution. Maintain IT assets, perform regular equipment checks, and manage installations, upgrades, and repairs. Support … laptops, networks, telephony, and software applications (e.g. Microsoft 365, CRM, document management systems). Configure user accounts, permissions, and distribution lists. Assist with AV setup and meeting room technology. Support senior IT management with system changes, cabling, and equipment setup. Participate in the out-of-hours support rota (approximately one week in six). About You Youll More ❯

IT Systems Support Analyst I am actively representing a reputable, multi-national manufacturer who are looking to add to their established IT support team. As the company looks to expand further in 2026, my client is seeking an enthusiastic IT Support Analyst who will join and contribute to the effective running of … their core IT systems/environment; whilst also supporting the deployment of new solutions/functionality to the business. This exciting new role offers exposure to cutting edge cloud based technology including Microsoft Dynamics 365 Business Central. Within the position you will be part of a like minded team with a great company culture and brilliant future progression prospects. … The role is primarily office based in South Yorkshire, with the requirement for occasional travel to other sites. Role & Responsibilities Troubleshooting 1st/2nd line support issues across my clients IT environment (hardware, software, networks, servers) Ensuring support tickets are analysed/resolved in a timely manner Assisting in project related tasks such as requirement gathering/ More ❯