10 of 10 ITIL Certification Jobs in the East Midlands

UK retail industry and customer service operations. Fluency in social media platforms and direct experience working with social media management software. Knowledge of industry-standard frameworks (e.g., Contact center, ITIL). Certification in Sprinklr Modern Care or related technologies. Experience with data analytics and reporting tools. Familiarity with cloud-based technologies and software-as-a-service (SaaS) solutions. More ❯

BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are … Levels. Attain the required knowledge of the client, platform, and application to provide the support required. Know when to escalate issues that require additional attention. Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation. Work closely with the technical support teams such as platform engineers and developers, providing 2nd and 3rd line … hosting suppliers, we would also look for: Demonstrable experience of managing 2nd and 3rd line support services Experience of supporting cloud environments Experience of Service Design and Service Transition ITIL certifications with strong ITIL knowledge, and specific demonstrable experience across all the ITIL processes (e.g. Incident, Problem, Change and Capacity reporting) Experience of several distinct implementations A More ❯

BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are … Levels. Attain the required knowledge of the client, platform, and application to provide the support required. Know when to escalate issues that require additional attention. Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation. Work closely with the technical support teams such as platform engineers and developers, providing 2nd and 3rd line … hosting suppliers, we would also look for: Demonstrable experience of managing 2nd and 3rd line support services Experience of supporting cloud environments Experience of Service Design and Service Transition ITIL certifications with strong ITIL knowledge, and specific demonstrable experience across all the ITIL processes (e.g. Incident, Problem, Change and Capacity reporting) Experience of several distinct implementations A More ❯

minimal disruption and cost efficiency. Strategic Collaboration: Partner with IT leadership and architects to shape the IT portfolio and integrate new services effectively. Process Improvement: Drive continuous improvement using ITIL best practices and performance metrics. Risk & Compliance: Monitor project performance, manage risks, and ensure regulatory compliance. Stakeholder Engagement: Liaise with business units and vendors to align services with evolving … enhance customer and user satisfaction, and improve overall effectiveness and efficiency. Ideal candidates should have expertise in: Strong process competencies with a solid understanding of the Service Value chain. ITIL certification (Foundation minimum; ITIL 4 Managing Professional or Strategic Leader certifications preferred). Strong command of ITIL processes (e.g., Demand, Service Portfolio, Financial, Capacity, and Lifecycle More ❯

high-pressure environment. • Exceptional customer service orientation. • Extensive experience working in a team-oriented, collaborative IT environment. • Ability to effectively assess and prioritise workload based on priorities. Desirable Skills: • ITIL certified or equivalent, with a working knowledge of ITIL disciplines. • Experience with cloud platforms, such as Microsoft Azure. • Good understanding of the organisation's goals and objectives. • Knowledge More ❯

high standards of information security. Qualifications, Knowledge, and Experience: Demonstrable experience in senior-level communication and stakeholder management. Commercial experience in managing contractual requirements and ensuring adherence to commitments. ITIL certification. Experience with SDI or ISO20001 accreditation. Knowledge of AGILE project management methodologies. Why Join Us? As a Service Delivery Manager, you will play a pivotal role in shaping More ❯

Microsoft Exchange and 0365 online administration Audio visual and conference equipment support Minimum of 3 years’ experience working in an IT environment 5 x GCSE’s grade A- C ITIL Certifications advantageous Microsoft certifications advantageous Excellent interpersonal and customer service skills Exceptional time management Ability to work both independently and within a team environment Working arrangements We embrace smarter More ❯

Repositories: Git, SVN DevOps Tools: Jenkins, Maven, Puppet, CodeFresh , Bamboo. GitHub, GitAction Cloud Related: Dockers, Kubernetes, GCP, GKE Observabilit tools: Splunk, New Relic Agile : Agile Scrum Methodologies Preferred: Security Certification (CISSP, CISM etc) Banking/Financial Domain Certifications Agile/Scrum certified ITIL certified Additional Essential Skills: Excellent customer interfacing skills. Excellent written and verbal communication skills. Participating More ❯

our Finance Business Partner, handling supplier performance, mitigating operational risks, processing purchase orders, ensuring contractual and regulatory compliance, and resolving issues promptly to prevent service disruptions. You should be ITIL qualified (minimum v3) with a deep understanding of ITIL principles, practices, and processes. Strong leadership skills, effective stakeholder management, adaptability in a rapidly changing environment, experience managing service More ❯

suitable for this role you must be a highly capable leader with proven experience of managing successful IT teams, including service desks, in an enterprise environment. You will be ITIL certified and have proven experience of leading change projects and improving IT support provision.In this role you will lead a 15 person IT support team and be focused on More ❯