4 of 4 ITIL Certification Jobs in the North West

environment, for everyone. Your skills and experience Experience as a Change Manager within complex operational IT infrastructure environments (e.g. networks, data centre, security). ITIL certification (or similar) desirable, with strong understanding of change management processes. Confident decision maker with the ability to challenge changes when needed. Strong ...

platforms (Hornbill, 8x8). Drive continuous improvement initiatives. Contribute to evaluation of modern ITSM tools (e.g. ServiceNow). Ensure Service Desk processes align with ITIL best practice. Conduct supplier performance review meetings Support compliance with safeguarding, GDPR, and information security requirements Work collaboratively with infrastructure teams and third-party … using IT service management tools (e.g., Hornbill, ServiceNow). Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Desirable ITIL certification. Experience with Microsoft Intune, Azure AD, and endpoint management. Data processing and reporting skills ...

user support and digital workplace teams, creating a high-performing, customer-focused service culture.o Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures.o Own major incident management, confidently engaging technical teams, business users and senior leaders during critical issues.o Manage complex supplier … relevant area(s) of expertise as outlined in the person specification, acquired through relevant practical experience and training/development. Education/Qualifications Essential ITIL qualification or demonstrable applied knowledge at Managing Professional or Practice Manager levels Education/Qualifications Essential Experience in an IT Service Management leadership role ...

troubleshooting skills, including fault diagnostics and resolution. Ability to manage and prioritise workload effectively. Ability to work independently and as part of a team. ITIL qualification (or working towards it) is beneficial. Cisco certification (e.g., CCNA or equivalent) is desirable. Full UK driving licence and access ...