1 to 25 of 52 ITIL Certification Jobs in the North West

and strong customer relationship skills. Industry Knowledge & Experience – Familiarity with corporate or MSP environments, an understanding of razorblue’s business and client needs, and service delivery expertise. Qualifications & Requirements – ITIL certification or higher education (degree desirable), full UK driving license, and excellent fluency in English. Continuous learning and development are central to our culture, and we heavily invest More ❯

Science, related field or relevant professional experience. Experience: Experience in IT service management, preferably in a higher education setting. Skills: Strong leadership, project management, and communication skills. Proficiency in ITIL and other service management frameworks. Certifications: ITIL Foundation required, further ITIL certification is highly desirable. Personal Attributes: Problem-Solver: Ability to think critically and solve complex More ❯

IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and … Understanding of backup technologies and best practices for data safeguarding. Solid grasp of networking fundamentals (LAN, WAN, and switches). Experience with antivirus technologies, preferably Sophos. Working knowledge of ITIL-based processes. Up-to-date with current technology trends and developments. A flexible approach and excellent interpersonal skills – the ability to work independently and collaboratively as part of a … to travel and stay away from home as required. Desirable, experience and skills: Minimum of 5 years’ experience in a customer facing role supporting a complex Windows based environment. ITIL Certified to Foundation Level. Working knowledge of Microsoft cloud-based technologies such as, Office 365 and Azure Administration. Knowledge of Asset Management and Mobile Device Management technologies such as More ❯

IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and … Understanding of backup technologies and best practices for data safeguarding. Solid grasp of networking fundamentals (LAN, WAN, and switches). Experience with antivirus technologies, preferably Sophos. Working knowledge of ITIL-based processes. Up-to-date with current technology trends and developments. A flexible approach and excellent interpersonal skills – the ability to work independently and collaboratively as part of a … to travel and stay away from home as required. Desirable, experience and skills: Minimum of 5 years’ experience in a customer facing role supporting a complex Windows based environment. ITIL Certified to Foundation Level. Working knowledge of Microsoft cloud-based technologies such as, Office 365 and Azure Administration. Knowledge of Asset Management and Mobile Device Management technologies such as More ❯

a great chance to work in a diverse, technically challenging environment with cutting-edge and legacy technologies. Key Responsibilities: Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN … LAN, WAN and Switches). Back up technologies, including cloud hosted services and on prem appliances. Experience working with Cloud hosted IT Services. Antivirus technologies Working knowledge of the ITIL framework. Nice to Have: ITIL Certified to Foundation Level Dell VxRail MCSE Nutanix Able to speak any other language than English used in other Bodycote locations. Personal Qualities More ❯

server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus. Job Responsibilities: Executes processes in support of the IT infrastructure and resources required More ❯

Cisco/Meraki technologies Methodical troubleshooting approach Excellence in customer service Strong communication and documentation skills Self-motivated with innovative problem-solving abilities Proactive mindset Full UK driving license ITIL certification (preferred) Competitive salary package including pension, life assurance, and employee assistance program. Please apply now. Seniority level Mid-Senior level Employment type Full-time Job function Information More ❯

BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are … Levels. Attain the required knowledge of the client, platform, and application to provide the support required. Know when to escalate issues that require additional attention. Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation. Work closely with the technical support teams such as platform engineers and developers, providing 2nd and 3rd line … hosting suppliers, we would also look for: Demonstrable experience of managing 2nd and 3rd line support services Experience of supporting cloud environments Experience of Service Design and Service Transition ITIL certifications with strong ITIL knowledge, and specific demonstrable experience across all the ITIL processes (e.g. Incident, Problem, Change and Capacity reporting) Experience of several distinct implementations A More ❯

BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are … Levels. Attain the required knowledge of the client, platform, and application to provide the support required. Know when to escalate issues that require additional attention. Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation. Work closely with the technical support teams such as platform engineers and developers, providing 2nd and 3rd line … hosting suppliers, we would also look for: Demonstrable experience of managing 2nd and 3rd line support services Experience of supporting cloud environments Experience of Service Design and Service Transition ITIL certifications with strong ITIL knowledge, and specific demonstrable experience across all the ITIL processes (e.g. Incident, Problem, Change and Capacity reporting) Experience of several distinct implementations A More ❯

systems and the applications associated with those systems including daily checks and resolution of any identified events and incidents. Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN … LAN, WAN and Switches). Back up technologies, including cloud hosted services and on prem appliances. Experience working with Cloud hosted IT Services. Antivirus technologies Working knowledge of the ITIL framework. Desirable Skills ITIL Certified to Foundation Level Dell VxRail Able to speak any other language than English used in other Bodycote locations. Personal Qualities A high-energy More ❯

technologies. Experience with virtual platforms (client and server) and Microsoft Office. Familiarity with incident, change & problem management disciplines and Remedy ITSM. Desired Skills/Experience Telephony and network experience. ITIL Certification and understanding of ITIL principles and processes. Job Responsibilities: Supporting IT infrastructure and resources to deliver IT services within SLAs. Preparing for new or changed services More ❯

server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus. Job Responsibilities: Executes processes in support of the IT infrastructure and resources required More ❯

server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus. Job Responsibilities: Executes processes in support of the IT infrastructure and resources required More ❯

server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus. Job Responsibilities: Executes processes in support of the IT infrastructure and resources required More ❯

occurrence, minimising disruptions and enhancing the overall user experience for staff, faculty, and students. Responsibilities Problem Management : Lead the management of IT problems across the university, ensuring alignment with ITIL and the overall service management strategy to ensure high-quality problem resolution and support for all university sectors. Ensure ownership of communication around problems. Incident and Problem Coordination : Collaborate … Computer Science, related field or relevant professional experience. Experience : Experience in IT problem management, preferably in a higher education setting. Skills : Strong leadership, analytical and communication skills. Proficiency in ITIL and other problem management frameworks. Experience with problem management methodologies such as Fault Tree Analysis and the 5 Whys. Certifications : ITIL Foundation required, further ITIL certification More ❯

of Agile methodologies and best practices. Familiarity with tools such as JIRA, Confluence, Splunk, Fiddler, Wireshark, and ServiceNow. OS skills on Windows, MacOS, iOS, Linux are advantageous. Education/Certification: Bachelor's degree or equivalent in a relevant field. Preferred: Agile or ITIL certifications. Preferred: Relevant network and/or security certifications. #J-18808-Ljbffr More ❯

to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. Industry Standards: ITIL certification is required. Ticketing System Proficiency: Experience with Jira Service Management or a similar ticketing system. Experience: Minimum 5 years of experience in software client support. Interested? Apply More ❯

Entra ID, Intune, etc.) Experience in securing Microsoft Cloud tenancies. Managing and deploying Endpoint products at a corporate or enterprise level. Microsoft Associate or expert-level certifications Cisco CCNA certification or above High level of literacy, both written & verbal. Effective communicator and a well-articulated speaker. Organisational skills, including project management essentials. Ability to work well independently & as part … of a larger team. Clean UK Driver’s license & access to a vehicle. Desirable: Identity Access Management experience. Sound knowledge of the ITIL framework (or ITIL qualification) Experience in Cisco Meraki infrastructure, deployment and support Any other industry recognised accreditations Your behaviours: Consistently maintain a positive and proactive attitude with both team members and customers. Show a strong More ❯

and ensure a seamless experience for our teams and customers across Europe. What You’ll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison between senior stakeholders , service … when needed What You’ll Bring 5–10 years of experience in IT Service Delivery Management Proven leadership in a complex, multi-site or multinational environment Deep knowledge of ITIL (certified) and service frameworks Strong stakeholder management and communication skills Passion for service quality, customer satisfaction, and continuous improvement Experience managing service KPIs, budgets, and external partners Why Join More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯