9 of 9 ITIL Certification Jobs in the North West

Delivery Manager Skills and Experience Required Proven experience in IT service delivery, IT service management, or a similar technology operations role Strong understanding of ITIL principles and service management processes Experience managing incidents, problems, changes, service levels, and continual improvement activities Excellent stakeholder management and communication skills, with … Experience producing service reports, performance dashboards, and management information Ability to lead discussions, coordinate teams, and remain calm during major incidents or service disruption ITIL certification or equivalent service management experience is desirable Experience with IT service management tools and platforms is desirable Key Benefits of Working ...

lead technical projects and transition solutions into BAU Qualifications Microsoft certifications (or willingness to work towards) in areas such as Azure, Security or Infrastructure ITIL certification (desirable) Why join FCHO? First Choice Homes Oldham is a housing association providing safe,affordableand high-quality homes across Oldham ...

cloud-based platforms or other enterprise applications. Background working with managed service providers and outsourced support models. Experience within complex, multi-site organisations. ITIL certification or equivalent service management qualifications. Personal Attributes Delivery and outcomes focused. Comfortable operating in fast-paced environments. Able to manage competing priorities effectively. ...

inclusive and welcoming environment, for everyone.Your skills and experienceProven experience in Service Catalogue Management, Service Management, or a related ITSM function.Strong understanding of ITIL principles and IT Service Management best practices, with an ITIL qualification desirable.Experience managing and maintaining Service Catalogue and Request Catalogue services within ServiceNow ...

service solutions and oversee complex, multi-service opportunities. The role demands strong technical knowledge and effective stakeholder engagement up to CxO level, alongside an ITIL certification. Join us to shape the future of our service offerings and drive meaningful outcomes for our customers. #J-18808-Ljbffr ...

Service Introduction/Service Design/Service Improvement ideally on large programmes across multiple sites/business units for large complicated fast moving organisations. ITIL Accredited - must have excellent communication skills Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive ...

Service Introduction/Service Design/Service Improvement ideally on large programmes across multiple sites/business units for large complicated fast moving organisations. ITIL Accredited - must have excellent communication skills Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive ...

ServiceNow Configuration Management Database (CMDB) using automated discovery and manual service mapping techniques. Develop and maintain SACM policies, standards and processes, ensuring alignment with ITIL best practice. Ensure completeness, accuracy and integrity of configuration and asset data within the CMDB. Conduct regular audits, verification and reporting of Configuration Items … Establish phased implementation and continuous improvement roadmap SACM Governance and Process Management Define, implement and maintain SACM policies, standards and procedures Ensure alignment with ITIL Service Transition and Service Operation practices Drive adherence to agreed processes across internal teams and suppliers Establish and monitor internal controls for configuration governance ...

rollout. Person specification Essential Proven people-management experience leading a service/support desk team, ideally 5+ direct/indirect reports. Working knowledge of ITIL and a modern ITSM platform. Track record of introducing or embedding SOPs and driving consistent process adherence. Confident using operational data to have direct … restructuring a service desk function, rather than only running a steady-state team. Exposure to multi-site or multi-entity organisations. Formal ITIL certification. Key performance indicators Service Desk SLA compliance % and ticket-aging trend across supported business units. SOP adherence across the Service Desk team. Staff retention ...