1 to 25 of 56 ITIL Certification Jobs in the North of England

KPIs, ensuring efficient and effective processes within the team. The role requires hands-on experience with our helpdesk software, currently Freshdesk, and with Jira. ITIL certification and a proven track record of building and leading Support or Service Desk teams are essential. What you'll be doingto make … and Project Management teams to ensure alignment, effective escalation handling, and enhanced customer experience. Develop and refine support processes and best practices, aligning with ITIL principles. Drive initiatives to build and scale the Support Team, ensuring the team structure and skills align with business growth. Produce regular reports and … including Partner Managers (CSMs), Consultants and Project Management teams, leading to reduced issue escalation and improved product outcomes. Continuous improvement of support processes, leveraging ITIL principles and industry best practices. Efficient use of Freshdesk and Jira, ensuring accurate tracking, reporting, and cross-team communication. Reduction in the backlog of More ❯

practices. At a technical level, an awareness of the following would be beneficial: - Active Directory user administration - Google Gsuite experience, OSX skills, Android, ChromeOS ITIL certification would be particularly beneficial. - Windows 7, Windows 10 - Anti-virus - Remote desktop/VNC- Print management- Jira suite (or other recognised ITSM … platform) Basic hardware diagnostics/triage ITIL foundation certification would be particularly beneficial but training will be provided. Excellent problem solving skills A willingness to learn and grow. DFS Benefits Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount More ❯

professional experience. Experience: Experience in IT service management, preferably in a higher education setting. Skills: Strong leadership, project management, and communication skills. Proficiency in ITIL and other service management frameworks. Certifications: ITIL Foundation required, further ITIL certification is highly desirable. Personal Attributes: Problem-Solver: Ability to More ❯

the overall user experience for staff, faculty, and students. Responsibilities Problem Management : Lead the management of IT problems across the university, ensuring alignment with ITIL and the overall service management strategy to ensure high-quality problem resolution and support for all university sectors. Ensure ownership of communication around problems. … relevant professional experience. Experience : Experience in IT problem management, preferably in a higher education setting. Skills : Strong leadership, analytical and communication skills. Proficiency in ITIL and other problem management frameworks. Experience with problem management methodologies such as Fault Tree Analysis and the 5 Whys. Certifications : ITIL Foundation required … further ITIL certification is highly desirable. Personal Attributes: Problem-Solver: Ability to think critically and solve complex IT issues. Collaborative: Strong team player with excellent interpersonal skills. Adaptable: Ability to adapt to changing technologies and environments. Customer-Focused: Commitment to providing excellent service to all university stakeholders. Salford More ❯

client and server) and Microsoft Office. Familiarity with incident, change & problem management disciplines and Remedy ITSM. Desired Skills/Experience Telephony and network experience. ITIL Certification and understanding of ITIL principles and processes. Job Responsibilities: Supporting IT infrastructure and resources to deliver IT services within SLAs. Preparing More ❯

and server) and Microsoft Office products. Experience with incident, change & problem management disciplines and Remedy ITSM. Desired Skills/Experience Telephony and network experience. ITIL Certification and understanding of ITIL principles, functions, and processes is a plus. Job Responsibilities: Support IT infrastructure and resources to deliver IT More ❯

operate. As a Global Process Owner (GPO) , you will be responsible for overseeing our Service Level and Supplier Management Processes and contributing to our ITIL knowledge. Driving a culture of knowledge sharing and continual improvement in how we deliver for our customers globally: Monitoring the lifecycle of the process … to process standards. POSITION MISSION & MAIN ACTIVITIES As a Global Process Owner (GPO) , you will oversee Service Level and Supplier Management Processes, contribute to ITIL knowledge, and foster a culture of continual improvement: Monitor process lifecycle for relevance and effectiveness. Define, implement, schedule, and improve processes. Collaborate with stakeholders … Experience with global IT operational teams. Training delivery experience. Experience in remote working environments. Process ownership in multi-location teams. IT Service Management/ITIL certification (foundation level). 1-3 years in process design, measurement, and improvement. Experience with ServiceNow (3+ years). Understanding procurement processes for More ❯

and Microsoft Office products. Familiarity with incident, change & problem management disciplines and the Remedy ITSM toolset. Desired Skills/Experience Telephony and network experience. ITIL Certification and a deep understanding of ITIL principles, functions, and processes are a plus. Job Responsibilities: Execute processes supporting the IT infrastructure More ❯

and commercial governance, developing internal performance management systems, interpreting and implementing policies, overseeing service delivery governance, managing stakeholder relationships, leading IT service management following ITIL best practices, developing service insights from complex data, and leading large-scale change and transformation initiatives. See the attached job description for full responsibilities. … senior level Qualifications Degree in a relevant subject (e.g., Computer Science, Leadership, Project Management) or equivalent experience, plus an additional business qualification (e.g., MBA) ITIL certification or equivalent Masters degree in relevant field Programme and Project Management certifications (e.g., Prince2, MSP, Agile, SAFE) Personal Qualities, Knowledge, and Skills More ❯

Enterprise Mobility. Experience with Cloud VoIP Solutions. Experience with ERP solutions. Knowledge of Database Administration. Experience with Cloud Based Mail Archiving. Cyber security Qualifications. ITIL Certification. Current driving license. If you would like to apply for the role of Infrastructure and Security Manager, then please email your CV to More ❯

helpdesk environment Good familiarity with Microsoft 365 (Teams, Outlook, SharePoint, etc.) Comfortable working with ITSM systems to manage incidents and requests Solid understanding of ITIL principles and service desk best practices Strong interpersonal skills - calm, clear, and professional under pressure Self-starter with excellent time management and problem-solving … ability Bonus Experience (not essential): Exposure to Microsoft Azure environments ITIL certification Hands-on experience with 2nd line support tasks Company Benefits This company offers more than just a job - they offer a chance to grow. With a workplace culture that values curiosity, development, and collaboration, you'll More ❯

helpdesk environment Good familiarity with Microsoft 365 (Teams, Outlook, SharePoint, etc.) Comfortable working with ITSM systems to manage incidents and requests Solid understanding of ITIL principles and service desk best practices Strong interpersonal skills - calm, clear, and professional under pressure Self-starter with excellent time management and problem-solving … ability Bonus Experience (not essential): Exposure to Microsoft Azure environments ITIL certification Hands-on experience with 2nd line support tasks Company Benefits This company offers more than just a job - they offer a chance to grow. With a workplace culture that values curiosity, development, and collaboration, you'll More ❯

helpdesk environment Good familiarity with Microsoft 365 (Teams, Outlook, SharePoint, etc.) Comfortable working with ITSM systems to manage incidents and requests Solid understanding of ITIL principles and service desk best practices Strong interpersonal skills - calm, clear, and professional under pressure Self-starter with excellent time management and problem-solving … ability Bonus Experience (not essential): Exposure to Microsoft Azure environments ITIL certification Hands-on experience with 2nd line support tasks Company Benefits This company offers more than just a job - they offer a chance to grow. With a workplace culture that values curiosity, development, and collaboration, you'll More ❯

troubleshooting approach Excellence in customer service Strong communication and documentation skills Self-motivated with innovative problem-solving abilities Proactive mindset Full UK driving license ITIL certification (preferred) Competitive salary package including pension, life assurance, and employee assistance program. Please apply now. Seniority level Mid-Senior level Employment type More ❯

understanding of both Microsoft Windows desktop and server operating systems. Experience working with Active Directory, Azure Active Directory (Entra), DNS, DHCP, LAN and WAN. ITIL certification is desired, but not essential. An understanding of PowerShell, SSO, automation, phishing, SCIM, application packaging and application deployment are all desirable but More ❯

Have a bright, positive personality with a strong team-working ethic. You'll get extra points for... Exposure to Internet Information Services (IIS). ITIL certification. Experience using Jira. PowerShell scripting. Foreign languages (French, Spanish in particular). Thrive in a culture that values... Professional challenges Initiative-taking and More ❯

of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security More ❯

of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security More ❯

of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security More ❯

of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security More ❯

of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security More ❯

of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security More ❯

meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. Industry Standards: ITIL certification is required. Ticketing System Proficiency: Experience with Jira Service Management or a similar ticketing system. Experience: Minimum 5 years of experience in More ❯

Server Operating System, Active Directory – User Administration. * Knowledge of Citrix, VMWare, or Cisco/Meraki Technologies (advantageous). * Windows 10 Deployment (WDS). An ITIL qualification and ideally degree educated would be a bonus. The role is situated in my client’s offices in Prescot/near Liverpool and More ❯

TCP/IP, DNS, DHCP), and cloud solutions. Familiarity with Active Directory, Exchange, and Office 365. Strong communication skills to support non-technical users. ITIL certification (or willingness to obtain). Understanding of IT security best practices. Seniority level Associate Employment type Full-time Job function Information Technology More ❯