/failback exercises to test system resilience and recovery processes. Qualifications and Skills: Bachelor's degree in Information Technology, Computer Science, or related field. ITILcertification is mandatory. Proven experience in a similar role, preferably in the banking or financial sector. Strong knowledge of IT service delivery processes more »
experience in L3 support. Knowledge of other programming languages and technologies. Experience with Agile development methodologies. Relevant certifications in .NET Framework and related technologies. ITILcertification will be highly desirable. Please do send your CV at chaya@mastek.com if you are interested for Level 3 support Developer role. more »
not limited to the above points. Key skills/knowledge: Must be certified Security Cleared or ability to be achieve on application Must be ITIL certified Quantifiable experience of operating in a face paced moving client facing engagement In depth quantifiable knowledge and hands on experience in troubleshooting IT more »
customer environments, proactively anticipate issues and co-ordinate with other resources, advise customers, propose solutions and effectively respond to service performance issues using the ITIL lifecycle model. Manage small consultancy style projects and handle complex incidents. Ensure that work is prioritised using the workflow management and ticket system. Maintain … Rock/Microsoft Knowledge of PAM Solutions: Cyber Ark/Delinea Knowledge of SailPoint HTML or Java Development Skills Infrastructure knowledge: Microsoft/AWS ITILCertification Scripting Languages: Java, Groovy Scripting, HTML, PHP, Python Our Values : WE DO GREAT WORK WE VALUE OUR CUSTOMERS WE SUPPORT OUR COLLEAGUES more »
would be an advantage: Messaging - Exchange, Teams Microsoft Office 365 Virtualization Backup, Archiving, storage Core Infrastructure -Windows/Networks Business Competencies: Strong understanding of ITIL processes - advanced ITIL qualification would be desirable but not essential Experience of Problem, Incident and Change Management, analyzing incident trends, raising problem records … sensitive, goal oriented, motivated. Good problem-solving skills Experience Required: Prior experience in a Network Operations Center/Service Desk Environment Experience of main ITIL processes Experience of Major Incident Management. Experience with face-to-face customer liaison. Experience of managing people. Experience defining KPI's and SLA's more »
maintaining relationships with a wide range of stakeholders Desirable: Industry recognised qualifications such as British Computer Society's International Diploma in Business Analysis, Prince2, ITILcertification Familiarity with engineering toolsets, such as Product Lifecycle Management (PLM), Computer Aided Design (CAD), and Model Based Systems Engineering (MBSE) Benefits: You more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Fdo Consulting Limited
Change Administrator, ITIL, 100% remote, £ 35000 - 40000 + benefits. Expanding software product company is seeking an ITIL qualified Change Administrator to work with their Head of Technical Change. In this new role you will be responsible for administration activities related to change process, including documenting & supporting technical change … a number of change related activities and stand in for the Head of Change when necessary. This is an exciting time to join as ITIL is being introduced and implemented through the company and you can help shape and drive this. Key responsibilities include - * Oversee the administration of change … stakeholders are updated, and timelines are achieved To be considered you will have the following skills and experience - * Excellent communication skills. * Strong knowledge of ITIL - used to applying ITIL change management processes & principles * Experience of planning and managing runbooks to successful conclusion * Ability to produce reporting, understand and more »
Stockport, England, United Kingdom Hybrid / WFH Options
Dematic
and Docker · Vmware · Good Network skills (Firewalls & Switches) · A driving license. You can have: · Grafana and or Prometheus · Windows Server Knowledge · A knowledge of ITIL processes, and ideally ITIL certified more »
Jarrow, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Essentra PLC
Experience Supporting Office 365 (Skype) Good technical experience relevant to an IT support function Some experience in Contact Centre, Service Desk or similar environment ITIL Qualification (working in an ITIL environment) Fluent English (spoken and written). Additional languages are desirable. Previous experience as a team leader in more »
Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL certified • While you will be educated and supported on the job, an inherent aptitude to technical problem solving • A more »