1 to 25 of 48 ITIL Foundation Certificate Jobs

subject or equivalent experience. Project Methodology Knowledge: Proficient in project planning techniques such as PRINCE2, ideally at an enterprise level. Communication Skills: Excellent ability to present complex information clearly. ITIL Foundation Certificate: Holder of ITIL Foundation or comparable experience in IT Service Management. organisational Skills: Strong skills in managing multiple priorities effectively. Desirable Qualifications: Degree More ❯

Good understanding and ability to perform root cause analysis across a range of protocols and topologies (TCP/IP, HTTP & HTTPS, SMTP, FTP, DNS, DHCP, X500) . Knowledge of ITIL (ITIL Foundation certificate or experience working in ITIL environments). Previous experience of project delivery & implementation of detailed designs. Knowledge of MoD, CESG and other More ❯

appropriately. Person Specification Education & Qualifications Essential A higher education qualification in a computing/engineering/technical discipline or relevant equivalent acquired experience combined with a vocational IT qualification ITIL Foundation Certificate (to be passed within 12 months of appointment) Desirable Microsoft Certified Professional Certificate Knowledge Essential A good knowledge of computer architecture, Windows operating systems … and office applications Data Protection and software licensing principals Directory Services/Administration Desirable ITIL Problem & Incident Management ITIL Configuration Management Desktop & application virtualisation Mobile Device Management Experience Essential Experience of supporting desktop technologies in a networked environment Experience of supporting the Windows operating system and standard office applications Desirable Experience of supporting mobile technologies Working with an … ITIL based Service Desk System Administering network and email user accounts Experience of supporting BigHand application Skills & Abilities Essential Good written and verbal communication skills Excellent analytical and problem solving skills Work proactively and without supervision Communicate clearly and confidently with colleagues at all levels of ability and seniority Good time management Disclosure and Barring Service Check This post More ❯

balance multiple priorities, resolve complex issues, and ensure IT services run smoothly in an environment where every second counts. Key Responsibilities Deliver technical support and solutions across the full ITIL service lifecycle Support both operational and project-based tasks, meeting demanding SLAs and deadlines Provide exceptional customer service and guidance to colleagues and stakeholders Maintain strong communication with internal … and mobile operating systems Microsoft Office/365 Active Directory and Group Policy Management Networking (TCP/IP, DNS, DHCP, WAN, LAN) Storage systems and performance monitoring tools Qualifications ITIL Foundation Certificate (essential) Degree or equivalent experience Desirable: Microsoft Certifications, Cisco CCNA, and a keen interest in Formula 1 or Formula E More ❯

balance multiple priorities, resolve complex issues, and ensure IT services run smoothly in an environment where every second counts. Key Responsibilities Deliver technical support and solutions across the full ITIL service lifecycle Support both operational and project-based tasks, meeting demanding SLAs and deadlines Provide exceptional customer service and guidance to colleagues and stakeholders Maintain strong communication with internal … and mobile operating systems Microsoft Office/365 Active Directory and Group Policy Management Networking (TCP/IP, DNS, DHCP, WAN, LAN) Storage systems and performance monitoring tools Qualifications ITIL Foundation Certificate (essential) Degree or equivalent experience Desirable: Microsoft Certifications, Cisco CCNA, and a keen interest in Formula 1 or Formula E More ❯

controls in infrastructure delivery. Experience implementing monitoring, logging, and alerting toolsets. Understanding of data classification, encryption standards (e.g. at rest and in transit), and secure storage/access principles. ITIL Foundation Certificate Please send CV for full job description and an informal chat. Excellent opportunity to join a high-profile market leader More ❯

and customer service skills.o Strong technical background with experience in IT support.o Ability to work independently and make informed decisions.o Business awareness and understanding of IT service delivery frameworks (ITIL desirable). Main duties of the job o Organising and the delivery of Tier 2 IT support consistent with the Digital Services Operational Strategy. Provide IT technical support co … Pro-actively lead in ensuring that IT support delivered withing the Trust reflects best practice with respect to organisational, NHS and legislative requirements and guidelines including IT Infrastructure Library (ITIL), General Data Protection Regulation (2016), Information Standards, Information Security, and compliance with NHS Information Governance. Ensure change management is applied within the Tier 2 team and follows implemented policies … Lead, or other senior digital services managers. Person Specification QUALIFICATIONS Essential Post Graduate qualification or equivalent or relevant experience. Desirable Degree or equivalent qualification in an IT related subject. ITIL Foundation Certificate. EXPERIENCE Essential Extensive technical background in an IT support role Multi-tasking ability required to deal with multiple incidents awaiting resolution. Strong knowledge of IT hardware More ❯

Monitor and manage the ITSM platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. • Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. • Ensure adherence to ITIL-based best practices and contribute to the development of service management policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills and Experience: • Proven experience … interpersonal skills, with the ability to explain technical issues clearly to non-technical colleagues. • Hands-on experience with ITSM tools (e.g., Halo, ServiceNow) and service reporting. • Working knowledge of ITIL principles; ITIL Foundation certification preferred. • Familiarity with legal technology platforms such as iManage, Elite 3E, and time recording tools is advantageous. IT Service Desk Manager/IT More ❯

Monitor and manage the ITSM platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. • Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. • Ensure adherence to ITIL-based best practices and contribute to the development of service management policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills and Experience: • Proven experience … interpersonal skills, with the ability to explain technical issues clearly to non-technical colleagues. • Hands-on experience with ITSM tools (e.g., Halo, ServiceNow) and service reporting. • Working knowledge of ITIL principles; ITIL Foundation certification preferred. • Familiarity with legal technology platforms such as iManage, Elite 3E, and time recording tools is advantageous. IT Service Desk Manager/IT More ❯

risk controls, compliance records, and security documentation to audit standards. Support incident, change, and problem management, driving service improvements. Essential Experience Proven expertise in cryptography, HSMs, and key/certificate management. ITIL Foundation certification and experience in operational security environments. Strong stakeholder management and communication skills. Bachelor’s degree in Computer Science or related discipline. Desirable: Security More ❯

system application-related issues, recording all troubleshooting steps and information in the IT Service Management tool. Manage and maintain Windows Server Services, such as Active Directory, DNS, DHCP and certificate services. Providing advanced technical support to other department teams Ensure all systems and services are proactively monitored using the tools utilised by the IT Department. Manage and maintain the … vulnerabilities. Proven working experience in managing server infrastructure in a Data Centre environment. Strong Knowledge of Windows Server 2016 – 2022. Strong Knowledge of Active Directory, DNS, DHCP and Windows Certificate Services. Extensive Knowledge and experience of Microsoft Azure and Entra ID Strong team player. Excellent verbal and written communication skills. Able to work independently and under pressure, as well … of a wider team. Effective time management Proven knowledge of Managing and maintaining cybersecurity products. Strong knowledge of security best practices and industry standards such as CIS and ISO27001. ITIL foundation certification or knowledge of ITIL processes. Must be willing to work weekends as required. Meticulous attention to detail. Must be willing to travel to other offices More ❯

our IT services. Key Responsibilities: End-to-End Change Management: Oversee the full change management process, ensuring all adjustments are logged, assessed, authorised, scheduled, and reviewed in line with ITIL best practices. Facilitate Collaboration: Chair and facilitate Change Advisory Board (CAB) meetings, engaging all stakeholders and creating a culture of open communication. Risk and Impact Assessment: Evaluate change requests … change and release processes to boost efficiency, consistency, and governance. What We're Looking For: Experience: Previous experience as a Change Manager, Release Manager, or within IT Service Management. ITIL Knowledge: Strong understanding of Change and Release Management processes within the ITIL framework. Risk Assessment Skills: Proven ability to evaluate the risk and impact of changes across infrastructure … stakeholders. Technical Familiarity: Knowledge of IT infrastructure and services, including cloud technologies, networks, and applications. ITSM Tools Experience: Proficiency with ITSM tools such as ServiceNow, Remedy, or similar platforms. ITIL Certification: While an ITIL Foundation certification (or above) is preferred, it is not mandatory. Key Competencies: Organisational Skills: Strong governance skills with a keen attention to detail. More ❯

Microsoft Azure Fundamentals * SC-900: Microsoft Security, Compliance & Identity Fundamentals * Familiarity with ITSM toolsets (e.g., Halo, Autotask, ServiceNow) * Knowledge of RMM tools for device monitoring and remote support * ITIL Foundation certification or awareness of ITIL principles * Microsoft Fundamentals certifications: If you are currently on the lookout for your next exciting career with a proactive & support team environment More ❯

Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive and self-motivated with a continuous improvement mindset. Empathetic and patient when dealing with users of varying technical ability. Detail-oriented and … methodical in approach to technical troubleshooting and documentation. Collaborative team player who contributes to a positive working culture. Desirable: ITIL Foundation certification. Experience with Microsoft Intune, Azure AD, and endpoint management. Data processing and reporting skills (Excel, PowerBI) Familiarity with knowledge base platforms and documentation standards. Experience supporting hybrid working environments and remote users. What you need to More ❯

implement custom Jira solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage … SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor’s degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API’s and related automation. More ❯

environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with a solid understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual … areas for improvement. Contribute to the development and maintenance of technical documentation and knowledge base articles. Mentor junior service desk staff and support their technical development. Ensure adherence to ITIL processes including Incident, Request, Problem, and Change Management. Act as the go-to engineer during Major Incidents, including producing Root Cause Analyses (RCAs) and Reports for Outages (RFOs). … a bonus). Strong understanding of security best practices (ISO27001, GDPR, Cyber Essentials). Experience working in a Managed Service Provider (MSP) or busy service desk environment within an ITIL-driven framework. Proven experience in either leading a service desk team or improving service performance through technical initiatives. Excellent communication and stakeholder engagement skills. Ability to work independently and More ❯

environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with a solid understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual … areas for improvement. Contribute to the development and maintenance of technical documentation and knowledge base articles. Mentor junior service desk staff and support their technical development. Ensure adherence to ITIL processes including Incident, Request, Problem, and Change Management. Act as the go-to engineer during Major Incidents, including producing Root Cause Analyses (RCAs) and Reports for Outages (RFOs). … a bonus). Strong understanding of security best practices (ISO27001, GDPR, Cyber Essentials). Experience working in a Managed Service Provider (MSP) or busy service desk environment within an ITIL-driven framework. Proven experience in either leading a service desk team or improving service performance through technical initiatives. Excellent communication and stakeholder engagement skills. Ability to work independently and More ❯

engagement. Professional handling of executive support scenarios. Strong organizational and multitasking ability. Quality focused with strong documentation discipline. Qualifications Bachelor’s Degree in IT, Computer Science, or related field. ITIL Foundation Certification preferred. M365 or CompTIA A+ certification desirable. Tools & Platforms ITSM: ManageEngine Endpoint & Security: CrowdStrike, Zscaler, Intune Collaboration: Microsoft 365 Suite (Teams, SharePoint, OneDrive) Remote Support: Zoho More ❯

engagement. Professional handling of executive support scenarios. Strong organizational and multitasking ability. Quality focused with strong documentation discipline. Qualifications Bachelor’s Degree in IT, Computer Science, or related field. ITIL Foundation Certification preferred. M365 or CompTIA A+ certification desirable. Tools & Platforms ITSM: ManageEngine Endpoint & Security: CrowdStrike, Zscaler, Intune Collaboration: Microsoft 365 Suite (Teams, SharePoint, OneDrive) Remote Support: Zoho More ❯

business-facing IT support roles • Confident communication skills with the ability to manage stakeholders effectively • Strong troubleshooting, problem-solving, and organisational skills • Experience supporting mobile devices and iOS management • ITIL Foundation certification (advantageous) Apply Now To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to More ❯

business-facing IT support roles • Confident communication skills with the ability to manage stakeholders effectively • Strong troubleshooting, problem-solving, and organisational skills • Experience supporting mobile devices and iOS management • ITIL Foundation certification (advantageous) Apply Now To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to More ❯

Experience Proven background in IT support or a related technical role. A-Level or equivalent qualification in ICT (degree in an IT-related discipline preferred but not mandatory). ITIL Foundation certification or knowledge of service management principles. Full UK driving licence (maximum of 6 points) and willingness to travel to different company sites. Strong working knowledge of More ❯

Experience Proven background in IT support or a related technical role. A-Level or equivalent qualification in ICT (degree in an IT-related discipline preferred but not mandatory). ITIL Foundation certification or knowledge of service management principles. Full UK driving licence (maximum of 6 points) and willingness to travel to different company sites. Strong working knowledge of More ❯

Excel or Power BI for basic analysis and reporting. Strong organisational and problem-solving skills with high attention to detail. Proactive communicator with a collaborative, service-oriented approach. DESIRABLES ITIL Foundation certification (or working knowledge of ITIL principles). Experience with automation, integrations, or process improvement projects. Exposure to tools such as Power Automate, Power Apps, or More ❯

ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE (Please select all competencies required for the role to be effective) MS-900 certified At least 1 year experience working within an MSP on an ITIL service desk Great customer service skills Ability to communicate effectively both verbally and in written format. An understanding of how to operate a Windows computer. Ability to use MS … and objectives. Be commercially minded with ability to work independently. Be conscientious with an attention to detail. Preferred experience using a Ticket Management Software, creating/updating & logging tickets. ITIL Foundation Certified. KEY COMPETENCIES REQUIRE FOR ROLE (Please select all competencies required for the role to be effective) Adaptable – able to change tact or approach to ever changing More ❯