1 to 25 of 34 ITIL Foundation Certificate Jobs

junior team members. Consult with customers and across a cross-team environment. Documentation and development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions Excellent presentation … network design, firewall rule flow, VLANs, VPNs, Cisco infrastructure, and secure access architecture. Identity & Access Management - Knowledgeable in Active Directory, Okta, Microsoft PKI, and certificate lifecycle management. Technical Leadership - Proven ability to lead complex projects, resolve technical challenges under pressure, and deliver on deadline-driven objectives. Documentation & Solution Design ...

making through effective risk management and governance processes. Build strong relationships with stakeholders across NGN and external delivery partners. We are looking for: PRINCE2 Foundation (Essential) Proven experience delivering projects within a structured project management environment. Experience working with both Agile and Waterfall delivery methodologies. Strong planning, organisation … commercial relationships. Confidence facilitating workshops, presentations and governance meetings. A proactive and collaborative approach with strong problem-solving skills. Desirable - PRINCE2 Practitioner/MSP Foundation/ITIL Foundation/Certified Scrum Master Why join NGN? A competitive salary , tailored to your skills, experience and qualifications Annual bonus ...

managing your workload. The ability to explain technical information to non-technical users. Experience working collaboratively across technical teams and with third-party suppliers. ITIL Foundation certification or equivalent experience (desirable). Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson ...

data platforms and reporting technologies (e.g. Power BI, Databricks or similar) would be beneficial.Experience using IT Service Management tools such as ServiceNow or Jira.ITIL Foundation certification or equivalent experience (desirable).Strong analytical and problem-solving skills with the ability to investigate complex technical issues.Excellent communication and stakeholder management skills ...

solving skills with a proactive approach. Excellent communication and stakeholder management skills. Microsoft certifications in Active Directory, Azure or related technologies, or equivalent experience. ITIL Foundation certification or equivalent practical experience. In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon ...

manage multiple priorities in a fast-paced environment.Excellent customer service, stakeholder engagement, and problem-solving capabilities.Preferred QualificationsOne or more of the following certifications: ITIL Foundation Certification, CompTIA A+ or Network+ certifications, Microsoft Endpoint Administrator, or Modern Desktop Administrator certification.Cisco networking experience or CCST/CCNA certification.Linux administration experience.Experience ...

team. Full UK driving licence and own transport for occasional office visits. Desired: Experience working in a professional services or multi-site environment. ITIL Foundation certification or familiarity with ITIL practices. Relevant technical certifications (CompTIA A+, Microsoft Certified, etc.). Experience liaising with 3rd party suppliers ...

incidents using SIEM tools such as Microsoft Sentinel Investigate and resolve alerts, escalating where necessary Manage and maintain SOC tools, configurations, and updates Follow ITIL-based processes for incident, problem, and service management Produce regular reports and analytics on security incidents Contribute to continuous improvement of SOC processes … tools such as Graylog Scripting or programming (PowerShell, Python, etc.) Knowledge of hybrid AD/Entra ID environments Exposure to Cloudflare or similar technologies ITIL Foundation certification What’s in It for You Exposure to a wide range of technologies and industries Supportive team environment with a focus ...

e.g., Microsoft 365, collaboration tools, and FRP-specific systems). Maintain accurate records of all interactions and resolutions in line with compliance standards. Follow ITIL-aligned best practices for incident, problem, and request management. Assist in creating and maintaining knowledge base articles to support self-service and team efficiency. … Microsoft 365, and common business applications. Ability to troubleshoot hardware and software issues effectively. Familiarity with ITSM tools (e.g., ServiceNow, Remedy). Desirable: ITIL Foundation certification. Previous experience in a Service Desk or IT support role within a professional services or financial environment. Key Competencies Analytical thinking ...

Experience supporting desktop and laptop hardware. Strong troubleshooting and problem-solving skills. Good verbal and written communication skills. Customer-focused approach. SC Clearance Desirable ITIL Foundation certification. CompTIA A+ certification. Microsoft Fundamentals certification. Experience with ServiceNow or similar ITSM platforms. Mobile device support experience. ...

Experience supporting desktop and laptop hardware. Strong troubleshooting and problem-solving skills. Good verbal and written communication skills. Customer-focused approach. SC Clearance Desirable ITIL Foundation certification. CompTIA A+ certification. Microsoft Fundamentals certification. Experience with ServiceNow or similar ITSM platforms. Mobile device support experience. If you'd like ...

shift-based support environment. Exposure to monitoring tools such as LogicMonitor. Knowledge of networking technologies including LAN, WAN, VPN, and Wi-Fi. ITIL Foundation certification. Microsoft or other relevant technical certifications. You'll be a proactive, customer focused engineer with excellent problem solving skills and a passion ...

Routers, Switches & Wi-Fi Voice & Telephony Systems Internet Connectivity Solutions Excellent written and verbal communication skills. Must be eligible for SC Security Clearance. Desirable ITIL Foundation certification. Microsoft, Cisco, Fortinet, or other relevant vendor certifications. Degree or Diploma in an IT-related discipline. Previous experience managing technical teams ...

configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms … Management: Collaborate with stakeholders to gather requirements and translate them into technical solutions. Administer user accounts, roles, and permissions within JSM. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within the ITSM platform. Manage change control processes ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences ...

Code tools. Scripting skills in PowerShell, Bash or Python. Experience with Grafana, Prometheus or Azure Monitor. Knowledge of DevOps practices and hybrid cloud environments. ITIL Foundation certification. If you'd like to discuss this Systems Engineer - Azure role in more detail, please send your updated ...

Code tools. Scripting skills in PowerShell, Bash or Python. Experience with Grafana, Prometheus or Azure Monitor. Knowledge of DevOps practices and hybrid cloud environments. ITIL Foundation certification. What's on Offer? 12-month contract £60.00 - £66.96 per hour (Inside IR35) Hybrid working with 3 days onsite in Reading ...

Microsoft 365 and end-user hardware. The ability to prioritise workload and manage multiple support requests. Experience working collaboratively within a technical team. Desirable: ITIL Foundation certification. Experience supporting networking, infrastructure or cloud technologies. Knowledge of IT asset management and mobile device management. Understanding of information security ...

Microsoft Azure Fundamentals (AZ-900) Microsoft Azure Administrator Associate (AZ-104) CompTIA Network+ or Server+ Linux certifications Exposure to Kubernetes, OpenShift or container technologies ITIL Foundation certification What's on Offer? £60 per hour (Inside IR35) Initial 6-month contract Hybrid working with 3 days per week onsite ...

Service Management within a large and complex enterprise environment.Experience of managing and governing services delivered through external suppliers and managed service providersYou will hold ITIL Foundation certification and either an appropriate ITIL Intermediate qualification or equivalent service management capability trainingYou will have knowledge of SFTP, Managed File ...

rather than just report them. Critically, you build structure where it doesn't yet exist and challenge weak processes rather than work around them. ITIL Foundation certification is required – candidates without it will not be considered. Higher-level ITIL qualifications (Managing Professional or Strategic Leader ...

User Computing), and common IT delivery models.Operational Proficiency: Demonstrated experience setting up and managing performance metrics (SLAs, KPIs) and leading formal service review meetings.Certification: ITIL Foundation certification (or equivalent) is highly desirable; deep understanding of IT Service Management processes (Incident, Problem, Change).Soft Skills: Exceptional communication, diplomatic negotiation … resolve vendor disputes quickly and effectively, ensuring service restoration and holding vendors accountable to contractual obligations.IT Service Management (ITSM): Deep practical understanding of ITIL principles (Incident, Problem, and Change Management) as they relate to and are executed by third-party vendors.Stakeholder Communication: Ability to articulate complex vendor performance issues ...

adherence to SLAs. This role would suit someone with previous IT Service Desk or Desktop Support experience, or someone with a strong IT foundation looking to develop their career in a fast-paced support environment. What you'll be doing Troubleshooting and resolving IT hardware and software incidents remotely … networking fundamentals. Desirable Previous experience working within an IT Service Desk or Desktop Support role. Experience working within a Microsoft 365 hybrid environment. ITIL Foundation certification. Full, clean UK driving licence. What's on offer 25 days annual leave plus Bank Holidays. Pension scheme. Enhanced Maternity and Paternity ...

party systems. Experience configuring reports, notifications and platform administration. Experience managing and maintaining CMDB health. Strong troubleshooting, analytical and problem-solving skills. Understanding of ITIL principles. ServiceNow certifications (e.g. Certified System Administrator or Certified Implementation Specialist) desirable. ITIL Foundation certification desirable. Experience within the legal sector desirable. ...

Ability to troubleshoot complex technical issues and identify innovative solutions. Desirable Degree in Computer Science, Information Systems or a related discipline, or equivalent experience. ITIL Foundation certification. Experience with machine learning concepts or supporting data science initiatives. Knowledge of Agile delivery methodologies. What We Offer Salary ...