1 to 25 of 90 ITIL Foundation Certificate Jobs

high-quality infrastructure and network support in a demanding, customer-focused environment. The successful candidate will demonstrate an excellent customer service attitude, hold an ITIL Foundation certificate , and have a strong working knowledge of ITIL . You will be working within a fast-paced and technically … Agreements (SLAs) and challenging deadlines. Key Deliverables The successful candidate will be expected to: Support and deliver technical solutions throughout all stages of the ITIL service lifecycle . Consistently exceed customer expectations while providing additional support and guidance to other Service Desk team members. Ensure all activities comply with ...

working with stakeholders at all levels to deliver an effective and reliable service. You will also have: A degree or equivalent experience. An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience. Experience managing budgets of £1 million or more. Experience developing and presenting … Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday 20 November 2026 Other suitable Skills & experience include:- Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR ...

Specification* Bachelor Degree or minimum 3 years experience in a third line support role.Desirable:* Professional certification* VMware Certified Professional* MCP/MCSA/MCSE* ITIL Foundation certificate* AWS certification**Work Experience, Skills and Knowledge:*** Good organisational and communication skills.* Communicate effectively at different levels working collaboratively ...

minimum 3 years experience in a third line support role. Desirable: Professional certification Broadcom VMware Certified Professional MCP/MCSA/MCSE/RHCSA ITIL Foundation certificate Work Experience, Skills and Knowledge: Good organisational and communication skills. Communicate effectively at different levels working collaboratively to a common ...

technical audiences. *Attention to detail, with ability to absorb and translate technical and non-technical information. About us University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this … qualification. *CompTIA A+ and N+ certification or an IT related relevant Diploma or equivalent industry qualification or experience. *Advanced ECDL or equivalent knowledge. *ITIL Foundation Certificate or equivalent. Desirable *Technical IT degree qualification desirable. *Office365 qualifications Experience Essential *Experience providing application support within an ICT environment. *Extensive ...

delivery and support. The ability to communicate technical concepts effectively to both technical and non-technical audiences. Experience producing clear and comprehensive technical documentation. ITIL Foundation Certificate in Service Management. HNC/BTEC qualification in Computing or a related discipline, or equivalent relevant experience. Experience within ...

controlled. Responsible for the creation of service designs in accordance with the agreed service level targets Responsible for the design and documentation of ITIL based service support models Contributes to the efficiency & effectiveness of service delivery by ensuring the adherence to discrete standard models and the consideration of service … delivery in a similar role Proven Experience and execution ofservice design/architecture and Introduction Experience of working in a high-pressured environment ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable) Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis Supplier management ...

first-line user support with second-line technical and infrastructure support, ensuring incidents and service requests are handled effectively in line with agreed SLAs, ITIL practices and global IT standards. Key Responsibilities Ensure effective delivery of IT Infra Run services across the EMEA North Cluster, including Service Desk, Site … support, covering both user-focused and infrastructure-focused issues. Ensure incidents and service requests are progressed within agreed SLAs and operational targets. Follow ITIL processes and ITSM guidance, maintaining alignment with global IT standards. Act as a technical escalation point and expedite issues to specialist teams where required. Maintain ...

Directory , including OU design, GPOs, Group Policy Preferences, Domain Controllers and roles management. Manage core infrastructure services including DNS, DHCP, WINS and PKI/certificate services . Support and manage Azure and Microsoft Entra ID services, including: Conditional Access Role and Group Management Entra Connect Microsoft Authenticator On-premise … DHCP . Strong knowledge of Microsoft Azure and Entra ID . Extensive PowerShell scripting experience, including creation, testing and modification. Experience with PKI, certificate management and Domain Controller administration . Experience supporting SSO and authentication technologies . Experience with server migrations, upgrades, patching and application migrations . Understanding ...

supplier escalations to ensure a consistent service experience.What You Will Bring to the Role• Good level of education, including strong written and verbal English.• ITIL Foundation certification desirable.• Experience building, supporting and developing high-performing teams.• Previous experience within an IT Service Desk or IT Support environment.• Experience … service, stakeholder management, analytical and problem-solving skills.• Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk.• Strong understanding of ITIL and IT Service Management practices.• Excellent communication, organisational and prioritisation skills.• Inclusive leadership style, strong integrity and attention to detail.• Full driving licence (occasional ...

automation and systems integration. Strong analytical, troubleshooting, communication, technical writing, and problem-solving skills. Preferred: Eight (8+) years of experience supporting enterprise IT operations. ITIL Foundation certification. BMC Helix Developer or Remedy ITSM Administrator certification. Computing Environment (CE) certification supporting Microsoft technologies. Experience supporting NETCOM, Army Enterprise environments ...

Active Directory, and Azure AD 4+ years migrating emails, files, and systems between M365 tenants and on-premises to cloud solutions 2+ years administering ITIL-based ticketing systems and Microsoft Endpoint Manager for OS, patching, and software deployment Bachelor's degree in Computer Science, Information Systems, or equivalent experience … ITIL Foundation certification, preferred AWS Certified Solutions Architect, SysOps Administrator, or equivalent AWS certification, preferred Microsoft Azure Administrator (AZ-104) or Azure Solutions Architect (AZ-305) certification, preferred HashiCorp Terraform Associate certification, preferred Experience with containerization (Docker, Kubernetes, Amazon ECS/EKS), preferred Familiarity with DevSecOps practices ...

What We're Looking For Essential Proven experience as a Change Manager, Release Manager, Service Transition Manager or Service Introduction Manager. Strong experience of ITIL Change Enablement. Experience chairing CAB and ECAB forums. Experience owning Release Management and deployment governance. Experience managing Service Introduction, Service Acceptance and Operational Readiness … activities. Strong ServiceNow experience. Excellent stakeholder management across technical, operational and business teams. Experience within Defence, Aerospace, National Security or another highly regulated environment. ITIL Foundation Certified. Desirable ITIL Managing Professional certification. DevOps and CI/CD knowledge. CMDB and Service Mapping experience. Supplier onboarding and transition ...

What We're Looking For Essential Proven experience as a Change Manager, Release Manager, Service Transition Manager or Service Introduction Manager. Strong experience of ITIL Change Enablement. Experience chairing CAB and ECAB forums. Experience owning Release Management and deployment governance. Experience managing Service Introduction, Service Acceptance and Operational Readiness … activities. Strong ServiceNow experience. Excellent stakeholder management across technical, operational and business teams. Experience within Defence, Aerospace, National Security or another highly regulated environment. ITIL Foundation Certified. Desirable ITIL Managing Professional certification. DevOps and CI/CD knowledge. CMDB and Service Mapping experience. Supplier onboarding and transition ...

team. Full UK driving licence and own transport for occasional office visits. Desired: Experience working in a professional services or multi-site environment. ITIL Foundation certification or familiarity with ITIL practices. Relevant technical certifications (CompTIA A+, Microsoft Certified, etc.). Experience liaising with 3rd party suppliers ...

everyday culture, and we strive to create a representative and welcoming environment for all.## **Your skills and experience*** Strong knowledge and practical experience across ITIL processes, with a particular focus on Major Incident Management, Change Management, Incident Management, Problem Management, and Release Management* ITIL Foundation certification ...

from candidates with relevant practical experience: Microsoft Azure Fundamentals (AZ-900) or equivalent. Microsoft 365 Fundamentals (MS-900) or equivalent. CompTIA Network+ or Security+. ITIL Foundation certification. Relevant degree, apprenticeship or professional IT qualification. What We're Looking For Strong troubleshooting and problem-solving skills. A proactive ...

Routers, Switches & Wi-Fi Voice & Telephony Systems Internet Connectivity Solutions Excellent written and verbal communication skills. Must be eligible for SC Security Clearance. Desirable ITIL Foundation certification. Microsoft, Cisco, Fortinet, or other relevant vendor certifications. Degree or Diploma in an IT-related discipline. Previous experience managing technical teams ...

related technical field (or equivalent work experience) Relevant cloud platform certifications (e.g., Microsoft Azure Data Engineer, Databricks Certified Associate) are an advantage ITIL Foundation certification or equivalent service management qualification is beneficial Skills: Experience with cloud data platforms including Azure, Databricks, Snowflake, and Denodo preferred Working knowledge ...

Qualifications: Experience supporting Microsoft Teams Phone, Direct Routing, Operator Connect, or other cloud-based telephony solutions. Experience supporting enterprise telecommunications modernization or migration initiatives. ITIL Foundation Certification. Experience supporting Federal Government or highly regulated environments. Familiarity with NIST, RMF, FISMA, STIGs, or other cybersecurity compliance frameworks. Experience supporting ...

obtain Public Trust Clearance Preferred Qualifications: Microsoft Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate ITIL Foundation Certification Knowledge, Skills, and Abilities: Ability to work on-site full-time Ability to work independently and yet be effective within a team ...

obtain Public Trust Clearance Preferred Qualifications: Microsoft Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate ITIL Foundation Certification Knowledge, Skills, and Abilities: Ability to work on-site full-time Ability to work independently and yet be effective within a team ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Please note you must be eligible ...

teams to ensure end-to-end service continuity. Knowledge, Skills, and Experience Business & Technical Knowledge Strong understanding of IT Service Management (ITSM) principles and ITIL best practices . Experience using ITSM tools such as ServiceNow or equivalent platforms. Awareness of IT operations, infrastructure, and cybersecurity standards. Personal Attributes Customer … issues and for maintaining accurate service and compliance documentation. Preferred Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related discipline . ITIL Foundation certification or equivalent experience preferred. #J-18808-Ljbffr ...

Service Management, Service Asset & Configuration Management (SACM) and Change Management, with Service Integration within a complex multi-supplier SIAM environment.Strong understanding of ITIL best practices, particularly Service Asset & Configuration Management and Change Enablement, with ITIL Foundation certification essential and SIAM knowledge or certification desirable.Experience of managing ...