1 to 25 of 66 ITIL Foundation Certificate Jobs

high-quality infrastructure and network support in a demanding, customer-focused environment. The successful candidate will demonstrate an excellent customer service attitude, hold an ITIL Foundation certificate , and have a strong working knowledge of ITIL . You will be working within a fast-paced and technically … Agreements (SLAs) and challenging deadlines. Key Deliverables The successful candidate will be expected to: Support and deliver technical solutions throughout all stages of the ITIL service lifecycle . Consistently exceed customer expectations while providing additional support and guidance to other Service Desk team members. Ensure all activities comply with ...

such as downtime, costs, and reputational damage. Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish … including development and management of Business Continuity plans· Proven Skills and Experience working in a Public Sector role · Ideally experience in working in a ITIL environment · ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable)· Proven experience in communicating with a variety of stakeholders ...

working with stakeholders at all levels to deliver an effective and reliable service. You will also have: A degree or equivalent experience. An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience. Experience managing budgets of £1 million or more. Experience developing and presenting … Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday 20 November 2026 Other suitable Skills & experience include:- Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR ...

working with stakeholders at all levels to deliver an effective and reliable service. You will also have: A degree or equivalent experience. An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience. Experience managing budgets of £1 million or more. Experience developing and presenting … Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday 20 November 2026 Other suitable Skills & experience include:- Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR ...

minimum 3 years experience in a third line support role. Desirable: Professional certification Broadcom VMware Certified Professional MCP/MCSA/MCSE/RHCSA ITIL Foundation certificate Work Experience, Skills and Knowledge: Good organisational and communication skills. Communicate effectively at different levels working collaboratively to a common ...

technically savvy individual looking to contribute to the smooth operation of Clinical IT systems? If so, Health Informatics at County Durham and Darlington NHS Foundation Trust may have the perfect role for you! We are seeking a dedicated Systems Support Analyst (Clinical Applications) to join our ever-evolving Systems … years experience in a technical environment with evidence of professional development. Experience of maintaining and supporting computer systems. Use of Microsoft Office Suite. Desirable ITIL Foundation Certificate in IT Service Management. Experience Essential Substantial experience in a technical role. Proven experience in the development of computer-based ...

technically savvy individual looking to contribute to the smooth operation of Clinical IT systems? If so, Health Informatics at County Durham and Darlington NHS Foundation Trust may have the perfect role for you! We are seeking a dedicated Senior Systems Support Specialist (Clinical Applications) to join our ever-evolving … Substantial experience in a technical support environment with evidence of continued professional development. Experience of maintaining and supporting computer systems and applications Desirable ITIL Foundation Certificate in IT Service Management Customer Service Qualifications or training Training and experience of data analysis Disclosure and Barring Service Check This ...

technically savvy individual looking to contribute to the smooth operation of Clinical IT systems? If so, Health Informatics at County Durham and Darlington NHS Foundation Trust may have the perfect role for you! We are seeking a dedicated Systems Manager for Clinical Applications to join our ever evolving Systems … Essential A degree in IT Systems, Software engineering, Computer Science or a related subject or relative equivalent experience. Evidence of continuous professional development. Desirable ITIL Foundation Certificate in IT Service Management Experience Essential In depth experience of managing or designing, configuring and sup porting application systems. Experience ...

within an IT Service Desk. Experience using an IT Service Management platform such as ServiceNow. Knowledge of Microsoft 365 and Windows 11. Understanding of ITIL principles or ITIL Foundation certification. Attributes Customer focused and service driven. Proactive and solutions orientated. Strong communicator and relationship builder. Organised, resilient ...

within an IT Service Desk. Experience using an IT Service Management platform such as ServiceNow. Knowledge of Microsoft 365 and Windows 11. Understanding of ITIL principles or ITIL Foundation certification. Attributes Customer focused and service driven. Proactive and solutions orientated. Strong communicator and relationship builder. Organised, resilient ...

importance of complying with corporate policies, standards, and procedures. Desirable Qualifications and Experience • Bachelor's degree in information technology or a related discipline. • ITIL Foundation certification or practical knowledge of ITIL principles and service-management best practices. • Experience supporting Apple devices, smartphones and mobile-device-management environments. ...

platforms and reporting technologies (e.g. Power BI, Databricks or similar) would be beneficial. Experience using IT Service Management tools such as ServiceNow or Jira. ITIL Foundation certification or equivalent experience (desirable). Strong analytical and problem-solving skills with the ability to investigate complex technical issues. Excellent communication ...

will ensure changes are appropriately assessed for business impact, technical dependencies, security, testing, communications, implementation and rollback, while applying proportionate governance in line with ITIL 4 principles. The successful candidate will work closely with senior IT leaders, project managers, architecture, infrastructure, applications, development, testing, security, service delivery, business services … experience requiredRelevant experience in change, release, service delivery, project coordination or IT service management within a medium to large organisation. Good working knowledge of ITIL 4 change enablement and related incident, problem, release and service configuration practices; ITIL Foundation certification is desirable. Experience of working with ITSM ...

What We're Looking For Essential Proven experience as a Change Manager, Release Manager, Service Transition Manager or Service Introduction Manager. Strong experience of ITIL Change Enablement. Experience chairing CAB and ECAB forums. Experience owning Release Management and deployment governance. Experience managing Service Introduction, Service Acceptance and Operational Readiness … activities. Strong ServiceNow experience. Excellent stakeholder management across technical, operational and business teams. Experience within Defence, Aerospace, National Security or another highly regulated environment. ITIL Foundation Certified. Desirable ITIL Managing Professional certification. DevOps and CI/CD knowledge. CMDB and Service Mapping experience. Supplier onboarding and transition ...

What We're Looking For Essential Proven experience as a Change Manager, Release Manager, Service Transition Manager or Service Introduction Manager. Strong experience of ITIL Change Enablement. Experience chairing CAB and ECAB forums. Experience owning Release Management and deployment governance. Experience managing Service Introduction, Service Acceptance and Operational Readiness … activities. Strong ServiceNow experience. Excellent stakeholder management across technical, operational and business teams. Experience within Defence, Aerospace, National Security or another highly regulated environment. ITIL Foundation Certified. Desirable ITIL Managing Professional certification. DevOps and CI/CD knowledge. CMDB and Service Mapping experience. Supplier onboarding and transition ...

infrastructure issues, leading upgrades and migrations, and ensuring high availability, performance, and security of the datacenter environment. Key Responsibilities: Administer and support VMware Cloud Foundation (VCF) 9.0 environments. Manage and maintain VMware vCenter Server and ESXi hosts. Perform cluster management, resource optimization, and capacity planning. Troubleshoot complex virtualization issues … mentoring and guidance to L1/L2 engineers. Participate in regular audits, reviews, and capacity-planning exercises. Required Technical Skills: VMware Technologies: VMware Cloud Foundation (VCF) 9.0, VMware vCenter Server, VMware ESXi, VMware HA, DRS, vMotion, Storage vMotion, vSphere Lifecycle Manager, Distributed Virtual Switches (vDS). Windows Technologies: Windows ...

e.g., Microsoft 365, collaboration tools, and FRP-specific systems). Maintain accurate records of all interactions and resolutions in line with compliance standards. Follow ITIL-aligned best practices for incident, problem, and request management. Assist in creating and maintaining knowledge base articles to support self-service and team efficiency. … Microsoft 365, and common business applications. Ability to troubleshoot hardware and software issues effectively. Familiarity with ITSM tools (e.g., ServiceNow, Remedy). Desirable: ITIL Foundation certification. Previous experience in a Service Desk or IT support role within a professional services or financial environment. Key Competencies Analytical thinking ...

What youll need to do the role: We dont expect candidates to have experience in every technology listed below. If you have a strong foundation in endpoint management, excellent problem-solving skills, and a desire to learn, wed love to hear from you. Proven experience managing enterprise Windows … control, risk management, and the importance of delivering quality technical outcomes without unnecessary haste. Microsoft Certified: Endpoint Administrator Associate (MD-102) or equivalent experience. ITIL Foundation Certification (preferred). CompTIA A+/Network+ (beneficial). Bachelors degree in Computer Science, IT, or a related field (desirable). 2+ ...

Routers, Switches & Wi-Fi Voice & Telephony Systems Internet Connectivity Solutions Excellent written and verbal communication skills. Must be eligible for SC Security Clearance. Desirable ITIL Foundation certification. Microsoft, Cisco, Fortinet, or other relevant vendor certifications. Degree or Diploma in an IT-related discipline. Previous experience managing technical teams ...

ability to travel to customer locations when those face-to-face connections and on-site working sessions matter most. The Nice-to-HavesITIL Knowledge: ITIL Foundation certification or equivalent practical ITIL process knowledge. Platform Background: Prior experience at or against a service management platform (ServiceNow, Freshservice, Jira ...

with infrastructure, network, and 3rd party support teams for seamless service delivery Create and maintain internal technical documentation and knowledge base articles Adhere to ITIL-aligned service management processes Working in collaboration with the EUC Team Leader, to ensure an excellent level of support and service is provided … dynamic, fast-paced environment Strong documentation and organisational skills A genuine interest in technology and continuous improvementIt would be great if you already have... ITIL Foundation certification Relevant Microsoft certifications Experience supporting macOS environments AV or collaboration tool support (Microsoft Teams, Logitech etc) Experience working in a multi ...

fast-paced environment. • Experience using enterprise ITSM platforms. Desirable • Active Directory administration experience. • Knowledge of Intune, Endpoint Management or Azure Active Directory. • ITIL Foundation certification or awareness. • Experience supporting enterprise-scale public sector or corporate IT environments. • CompTIA A+, Network+ or other entry-level technical certifications During onboarding ...

troubleshoot network issues. Maintain clear network documentation and ensure compliance with policies and regulatory standards. About You You’ll bring a strong technical foundation and proven experience in hybrid network environments, along with a proactive, analytical approach to solving complex infrastructure challenges. Essential skills and qualifications: Cisco Certified Network … security principles and risk management in hybrid environments. Excellent problem-solving and communication skills, with the ability to work collaboratively across teams. Desirable: ITIL Foundation certification or experience in ITIL-aligned environments. Cisco Certified CyberOps Associate or other security-focused certifications. Experience with Infrastructure as Code tools ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences ...

SharePoint. Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs and Wi-Fi. Experience working with ITSM ticketing systems and ITIL-aligned processes. Excellent communication skills and a customer-focused approach. Ability to take ownership of technical incidents and manage them through to resolution. Comfortable … supporting senior stakeholders within a professional corporate environment. Desirable experience: Microsoft Azure/Entra ID Microsoft Endpoint technologies ITIL Foundation certification Relevant Microsoft or networking certifications Experience within a Managed Service Provider (MSP) environment Why join? Salary up to £37,000 20% bonus opportunity Hybrid working based ...