1 to 25 of 82 ITIL Foundation Certificate Jobs

high-quality infrastructure and network support in a demanding, customer-focused environment. The successful candidate will demonstrate an excellent customer service attitude, hold an ITIL Foundation certificate , and have a strong working knowledge of ITIL . You will be working within a fast-paced and technically … Agreements (SLAs) and challenging deadlines. Key Deliverables The successful candidate will be expected to: Support and deliver technical solutions throughout all stages of the ITIL service lifecycle . Consistently exceed customer expectations while providing additional support and guidance to other Service Desk team members. Ensure all activities comply with ...

between 8am and 6 pm Monday to Friday excluding bank holidays. Person Specification Qualifications Essential Educated to GCSE level or equivalent relevant experience. ITIL Foundation Certificate or equivalent experience. Desirable SDI Service Desk Analyst. MCSA/MCSE or equivalent certification. Experience Essential Customer service skills and fault ...

working with stakeholders at all levels to deliver an effective and reliable service. You will also have: A degree or equivalent experience. An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience. Experience managing budgets of £1 million or more. Experience developing and presenting … Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday 20 November 2026 Other suitable Skills & experience include:- Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR ...

Specification* Bachelor Degree or minimum 3 years experience in a third line support role.Desirable:* Professional certification* VMware Certified Professional* MCP/MCSA/MCSE* ITIL Foundation certificate* AWS certification**Work Experience, Skills and Knowledge:*** Good organisational and communication skills.* Communicate effectively at different levels working collaboratively ...

minimum 3 years experience in a third line support role. Desirable: Professional certification Broadcom VMware Certified Professional MCP/MCSA/MCSE/RHCSA ITIL Foundation certificate Work Experience, Skills and Knowledge: Good organisational and communication skills. Communicate effectively at different levels working collaboratively to a common ...

technical audiences. *Attention to detail, with ability to absorb and translate technical and non-technical information. About us University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this … qualification. *CompTIA A+ and N+ certification or an IT related relevant Diploma or equivalent industry qualification or experience. *Advanced ECDL or equivalent knowledge. *ITIL Foundation Certificate or equivalent. Desirable *Technical IT degree qualification desirable. *Office365 qualifications Experience Essential *Experience providing application support within an ICT environment. *Extensive ...

delivery and support. The ability to communicate technical concepts effectively to both technical and non-technical audiences. Experience producing clear and comprehensive technical documentation. ITIL Foundation Certificate in Service Management. HNC/BTEC qualification in Computing or a related discipline, or equivalent relevant experience. Experience within ...

controlled. Responsible for the creation of service designs in accordance with the agreed service level targets Responsible for the design and documentation of ITIL based service support models Contributes to the efficiency & effectiveness of service delivery by ensuring the adherence to discrete standard models and the consideration of service … delivery in a similar role Proven Experience and execution ofservice design/architecture and Introduction Experience of working in a high-pressured environment ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable) Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis Supplier management ...

first-line user support with second-line technical and infrastructure support, ensuring incidents and service requests are handled effectively in line with agreed SLAs, ITIL practices and global IT standards. Key Responsibilities Ensure effective delivery of IT Infra Run services across the EMEA North Cluster, including Service Desk, Site … support, covering both user-focused and infrastructure-focused issues. Ensure incidents and service requests are progressed within agreed SLAs and operational targets. Follow ITIL processes and ITSM guidance, maintaining alignment with global IT standards. Act as a technical escalation point and expedite issues to specialist teams where required. Maintain ...

Directory , including OU design, GPOs, Group Policy Preferences, Domain Controllers and roles management. Manage core infrastructure services including DNS, DHCP, WINS and PKI/certificate services . Support and manage Azure and Microsoft Entra ID services, including: Conditional Access Role and Group Management Entra Connect Microsoft Authenticator On-premise … DHCP . Strong knowledge of Microsoft Azure and Entra ID . Extensive PowerShell scripting experience, including creation, testing and modification. Experience with PKI, certificate management and Domain Controller administration . Experience supporting SSO and authentication technologies . Experience with server migrations, upgrades, patching and application migrations . Understanding ...

UCAS points or new tariff equivalent). Degree in Business Management, Operations, Information Systems, or a related discipline (or equivalent practical experience) ITIL Foundation Certification (or working towards) PRINCE2 Foundation, APM PFQ, or equivalent project coordination certification Experience Experience in customer success, service coordination, or client‐facing ...

What We're Looking For Essential Proven experience as a Change Manager, Release Manager, Service Transition Manager or Service Introduction Manager. Strong experience of ITIL Change Enablement. Experience chairing CAB and ECAB forums. Experience owning Release Management and deployment governance. Experience managing Service Introduction, Service Acceptance and Operational Readiness … activities. Strong ServiceNow experience. Excellent stakeholder management across technical, operational and business teams. Experience within Defence, Aerospace, National Security or another highly regulated environment. ITIL Foundation Certified. Desirable ITIL Managing Professional certification. DevOps and CI/CD knowledge. CMDB and Service Mapping experience. Supplier onboarding and transition ...

What We're Looking For Essential Proven experience as a Change Manager, Release Manager, Service Transition Manager or Service Introduction Manager. Strong experience of ITIL Change Enablement. Experience chairing CAB and ECAB forums. Experience owning Release Management and deployment governance. Experience managing Service Introduction, Service Acceptance and Operational Readiness … activities. Strong ServiceNow experience. Excellent stakeholder management across technical, operational and business teams. Experience within Defence, Aerospace, National Security or another highly regulated environment. ITIL Foundation Certified. Desirable ITIL Managing Professional certification. DevOps and CI/CD knowledge. CMDB and Service Mapping experience. Supplier onboarding and transition ...

team. Full UK driving licence and own transport for occasional office visits. Desired: Experience working in a professional services or multi-site environment. ITIL Foundation certification or familiarity with ITIL practices. Relevant technical certifications (CompTIA A+, Microsoft Certified, etc.). Experience liaising with 3rd party suppliers ...

everyday culture, and we strive to create a representative and welcoming environment for all.## **Your skills and experience*** Strong knowledge and practical experience across ITIL processes, with a particular focus on Major Incident Management, Change Management, Incident Management, Problem Management, and Release Management* ITIL Foundation certification ...

from candidates with relevant practical experience: Microsoft Azure Fundamentals (AZ-900) or equivalent. Microsoft 365 Fundamentals (MS-900) or equivalent. CompTIA Network+ or Security+. ITIL Foundation certification. Relevant degree, apprenticeship or professional IT qualification. What We're Looking For Strong troubleshooting and problem-solving skills. A proactive ...

Routers, Switches & Wi-Fi Voice & Telephony Systems Internet Connectivity Solutions Excellent written and verbal communication skills. Must be eligible for SC Security Clearance. Desirable ITIL Foundation certification. Microsoft, Cisco, Fortinet, or other relevant vendor certifications. Degree or Diploma in an IT-related discipline. Previous experience managing technical teams ...

related technical field (or equivalent work experience) Relevant cloud platform certifications (e.g., Microsoft Azure Data Engineer, Databricks Certified Associate) are an advantage ITIL Foundation certification or equivalent service management qualification is beneficial Skills: Experience with cloud data platforms including Azure, Databricks, Snowflake, and Denodo preferred Working knowledge ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Please note you must be eligible ...

teams to ensure end-to-end service continuity. Knowledge, Skills, and Experience Business & Technical Knowledge Strong understanding of IT Service Management (ITSM) principles and ITIL best practices . Experience using ITSM tools such as ServiceNow or equivalent platforms. Awareness of IT operations, infrastructure, and cybersecurity standards. Personal Attributes Customer … issues and for maintaining accurate service and compliance documentation. Preferred Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related discipline . ITIL Foundation certification or equivalent experience preferred. #J-18808-Ljbffr ...

Service Management, Service Asset & Configuration Management (SACM) and Change Management, with Service Integration within a complex multi-supplier SIAM environment.Strong understanding of ITIL best practices, particularly Service Asset & Configuration Management and Change Enablement, with ITIL Foundation certification essential and SIAM knowledge or certification desirable.Experience of managing ...

primary escalation point for critical incidents. This role requires strong expertise in AWS cloud services, infrastructure operations, automation, monitoring, and ITIL-based service management processes. Key Responsibilities: Lead and mentor a team of AWS Platform Support Engineers. Provide technical guidance for cloud operations, support activities, and platform improvements. Define … cloud operations experience. Experience leading platform support teams in a production environment. Strong understanding of cloud networking, security, and infrastructure architecture. Experience working within ITIL-based service management environments. Excellent communication, leadership, and stakeholder management skills. Preferred Certifications: AWS Certified Solutions Architect Professional. AWS Certified SysOps Administrator Associate. ...

date with evolving technology Knowledge and experience of the following would be advantageous: Working in Managed Services or another multi-customer support environment. ITIL Foundation certification or practical experience of ITIL-aligned service management. Experience with customer-facing service reviews, service reporting, SLA analysis, action tracking, service ...

date with evolving technology Knowledge and experience of the following would be advantageous: Working in Managed Services or another multi-customer support environment. ITIL Foundation certification or practical experience of ITIL-aligned service management. Experience with customer-facing service reviews, service reporting, SLA analysis, action tracking, service ...

Understanding of SAP architecture, integration points and data migration techniques Knowledge of SAP security patching requirements and approaches Familiarity with IT service management principles; ITIL Foundation certification is advantageous Excellent analytical and problem‐solving skills with strong attention to detail Confident communication skills, able to explain technical concepts ...