Enterprise Service Desk Manager
- Hiring Organisation
- ManTech
- Location
- Miami, Florida, United States
- Employment Type
- Permanent
- Salary
- USD Annual
Windows, macOS, Linux). Expertise in troubleshooting hardware, software, and network problems and proficiency in using remote support tools and ticketing systems. Knowledge of ITIL-informed processes and best practices. Experience with enterprise applications and systems (e.g., Active Directory, Microsoft 365, cloud services). Desired Qualifications: Bachelor's degree … information technology, computer science, or a related field. Knowledge of ITSM tools such as ServiceNow and Jira. Experience with scripting or automation tools. ITIL Foundation certificate, Cisco Certified Network Associate (CCNA), Microsoft certifications, and relevant IT certifications (e.g., CompTIA A+, Network+, Security+, ITIL Foundation). ...