4 of 4 ITIL Foundation Certificate Jobs in the North East

upgrades, and deployment activities. Work closely with deployment teams during migration and cutover periods. Manage incidents, service requests, and change activities in line with ITIL processes. Escalate complex issues to specialist Level 3 teams where required. Maintain accurate support documentation, knowledge articles, and ticket updates. Assist with endpoint refresh … Windows 11 migration projects. Device refresh or hardware deployment experience. Application testing and validation experience. Experience within highly regulated or large-scale enterprise environments. ITIL Foundation certification. GCS is acting as an Employment Business in relation to this vacancy. ...

challenges. Analyse logs, performance metrics, and system behaviour to perform root cause analysis. Support incident, problem, change, and release management processes in line with ITIL standards. Maintain technical documentation, support procedures, and knowledge base articles. Assist with application lifecycle management, upgrades, patching, and decommissioning activities. Support migration cutovers … endpoint platforms. Experience working on large-scale IT transformation, migration, or deployment programmes. Experience with application packaging and deployment processes. Strong understanding of ITIL-based support environments. Experience working in complex enterprise organisations with multiple stakeholders. Ability to manage competing priorities within fast-paced project delivery environments. Excellent planning ...

advantageous Systems support and administration experience SQL query tools and databases Power BI experience is desirable Advanced Excel is desirable Qualifications and Training ITIL Foundation Certification Good knowledge of SQL, and knowledge of other query tools Additional IT professional qualifications such as BCS Diploma is desirable Skills ...

advantageous* Systems support and administration experience* SQL query tools and databases* Power BI experience is desirable* Advanced Excel is desirable**Qualifications and Training*** ITIL Foundation Certification* Good knowledge of SQL, and knowledge of other query tools* Additional IT professional qualifications such as BCS Diploma is desirable**Skills ...