26 to 43 of 43 ITIL Jobs in Birmingham

with NIST CSF, NCSC or UK Government security guidance Experience in Defence sector or highly regulated environments Exposure to audit, assurance or ISMS processes ITIL alignment Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built ...

Manager, Service Delivery Manager or Customer Success experience. Managed services experience managing multiple customers. Experience running technical QBRs and service reviews. Good understanding of ITIL, SLAs and service improvement. Technical knowledge of IT infrastructure, backup and disaster recovery. Experience with Rubrik, Druva, Zerto, Commvault or NetBackup is advantageous. Excellent customer ...

services.Key Requirements:2–3+ years’ experience within Service Delivery or Technical Service Delivery.Managed services/MSP experience.Experience running QBRs and service reviews.Good understanding of ITIL, SLAs and service improvement.Technical understanding of IT infrastructure.Backup/disaster recovery exposure would be beneficial.Rubrik, Druva, Zerto, Commvault or NetBackup knowledge is advantageous.Strong customer-facing ...

3+ years' experience within Service Delivery or Technical Service Delivery. Managed services/MSP experience. Experience running QBRs and service reviews. Good understanding of ITIL, SLAs and service improvement. Technical understanding of IT infrastructure. Backup/disaster recovery exposure would be beneficial. Rubrik, Druva, Zerto, Commvault or NetBackup knowledge ...

across customer environments, ensuring secure, scalable, and standardised delivery with governance and automation. The role requires senior technical depth, excellent communication, and a strong ITIL v4-aligned service management mindset, with leadership #J-18808-Ljbffr ...

Servers and third-party APIs. Experience managing update sets and supporting instance migrations. Ability to translate business requirements into technical solutions. Understanding of ITIL and ITSM principles. ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) desirable. Additional ServiceNow certifications across ITSM, ITOM or HRSD desirable. Experience ...

measure and track success of a project, service, or process change.Desirable CriteriaPrior experience of working on Finance or HR servicesWorking knowledge of ITIL v4 Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make ...

OData exposure Java/J2EE or JavaScript development experience SAP functional knowledge across modules such as FI, MM and SD SAP ABAP knowledge ITIL certification or awareness SAP Certification Why Tarmac? At Tarmac, technology plays a critical role in shaping the future of our business. You'll join a collaborative ...

ServiceNow Configuration Management Database (CMDB) using automated discovery and manual service mapping techniques. Develop and maintain SACM policies, standards and processes, ensuring alignment with ITIL best practice. Ensure completeness, accuracy and integrity of configuration and asset data within the CMDB. Conduct regular audits, verification and reporting of Configuration Items … Establish phased implementation and continuous improvement roadmap SACM Governance and Process Management Define, implement and maintain SACM policies, standards and procedures Ensure alignment with ITIL Service Transition and Service Operation practices Drive adherence to agreed processes across internal teams and suppliers Establish and monitor internal controls for configuration governance Data ...

service delivery, service management, operational resilience, cyber security compliance, supplier performance and workplace technology services, the role leads the IT Service Desk and ITIL processes to ensure services consistently meet business and user needs. As the operational owner of infrastructure and workplace technology, the postholder drives service excellence, continuous improvement … management and productivity technologies. Drive a customer-focused service culture across all IT operational teams and suppliers. Lead the IT Service Desk and govern ITIL-based service management processes, including Incident Management, Problem Management, Change Management, Request Fulfilment, Asset Management, Configuration Management, Knowledge Management, Service Level Management, Availability Management, Capacity ...

ServiceNow Configuration Management Database (CMDB) using automated discovery and manual service mapping techniques.Develop and maintain SACM policies, standards and processes, ensuring alignment with ITIL best practice.Ensure completeness, accuracy and integrity of configuration and asset data within the CMDB.Conduct regular audits, verification and reporting of Configuration Items (CIs) to maintain data … tools and service mappingEstablish phased implementation and continuous improvement roadmapSACM Governance and Process ManagementDefine, implement and maintain SACM policies, standards and proceduresEnsure alignment with ITIL Service Transition and Service Operation practicesDrive adherence to agreed processes across internal teams and suppliersEstablish and monitor internal controls for configuration governanceData Quality and Assurance ...

understanding of Endpoint Security, PKI, Identity Management, Networking, and Cloud Technologies. Experience designing and implementing enterprise-scale endpoint management solutions . Strong knowledge of ITIL processes , including Incident, Change, Problem, Release, and Service Management. Eligible for UK Security Clearance . Preferred Skills Endpoint architecture and migration experience from Configuration Manager … Intune/Endpoint Management SME or Architect who has worked in large enterprise environments and can combine endpoint engineering, security, automation, architecture, and ITIL service management expertise. ...

ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation in line with ITIL best practices. Support the Senior EDM Support Manager in all aspects of service delivery, including SLA performance, team capacity planning, financial tracking, and customer satisfaction. … proven support management or team lead responsibilities. Ability to remain calm and effective under pressure, including in high-priority or escalated scenarios. Understanding of ITIL principles and experience managing incidents, problems, and changes. Proven experience managing client relationships and delivering against support SLAs. Experience working in a technical product environment. ...

Previous experience of working of working on night shifts Desirable Experience Experience using ServiceNow. Experience using Jira. Knowledge of Anywhere365 phone systems. Understanding of ITIL Foundation or ITIL 4 principles and best practices. Experience working within structured service management environments. All our roles are UK based. When submitting your application ...

ongoing management of the OpenShift environmentParticipating in requirements gathering and estimating effort for new enhancements and developments utilising OpenShiftManaging tickets in line with ITIL policies and proceduresCommunication with customersWorking alongside a team of experienced Java developers as well as other database and infrastructure support teams to deliver application support … customerQualifications5+ years of OpenShift experienceUK-basedSecurity Check (SC Clearance) desirable. SC Clearance eligible essentialExperience of working in an ITIL-based application support roleExcellent communication skillsAdditional InformationAt Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.One ...

management of the OpenShift environment Participating in requirements gathering and estimating effort for new enhancements and developments utilising OpenShift Managing tickets in line with ITIL policies and procedures Communication with customers Working alongside a team of experienced Java developers as well as other database and infrastructure support teams to deliver … customer Qualifications 5+ years of OpenShift experience UK-based Security Check (SC Clearance) desirable. SC Clearance eligible essential Experience of working in an ITIL-based application support role Excellent communication skills Additional Information At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their ...

systemsDeliver ongoing support, enhancements, and upgrades to Remedy platformsKey Skills/Experience Required:Strong background in developing and customising BMC Remedy ITSM applicationsFamiliarity with ITIL framework and best practiceExperience with workflows, integrations, and programming (e.g. JavaScript)Knowledge of cloud-based Remedy deploymentsBMC Remedy ITSM Certification desirableKeywords & Beneficial Experience:BMC Remedy … ITIL, JavaScript, Remedy Consultant, BMC Remedy ITSM Certification ...

maintaining outstanding network resilience, availability and performance, ensuring a seamless end‐to‐end customer experience in a complex, always‐on environment. Working within established ITIL frameworks, you’ll help deliver managed services that meet rigorous quality and security standards, including ISO 9001, ISO 20000 and ISO 27001, while operating … maintaining outstanding network resilience, availability and performance, ensuring a seamless end‐to‐end customer experience in a complex, always‐on environment. Working within established ITIL frameworks, you’ll help deliver managed services that meet rigorous quality and security standards, including ISO 9001, ISO 20000 and ISO 27001, while operating ...