26 to 50 of 53 ITIL Jobs in Birmingham

person on change for your customers and the engineers who support them. This is an ITIL 4 (Information Technology Infrastructure Library) role focused on IT services, not business change management. Key Responsibilities Act as the main point of contact for change on your assigned customers, building strong relationships and representing … indicator) reporting for your customers and train engineers on the Change Enablement process and ServiceNow. Skills, Knowledge and Expertise Essential Proven experience running an ITIL-aligned Change Enablement process, including chairing CABs and authorising changes. ITIL 4 Foundation certification. Hands-on change management experience in ServiceNow or a comparable ...

Purview Experience with Power Automate or Logic Apps for workflow automation Exposure to Azure Backup, Azure Site Recovery or Veeam for Azure ITIL (Information Technology Infrastructure Library) Foundation certification or Problem Management experience Experience supporting Windows Server and on-premises infrastructure alongside Azure Benefits Holiday Allowance - 24 days + bank ...

valued customers. You will ensure changes are risk assessed, authorized, scheduled and reviewed, delivering changes quickly and safely with minimal disruption. This ITIL 4 role focuses on IT services, not business change management. You will chair Change Advisory Boards, coordinate Emergency Changes during incidents, and manage the Forward Schedule ...

business priorities and customer needs. Key responsibilities include coordinating cross-functional teams, managing roadmaps and risks, building stakeholder relationships, and driving continuous improvement with ITIL, PRINCE2, Six #J-18808-Ljbffr ...

Joiner, Mover and Leaver processes in a hybrid Birmingham-based role. You will govern access, support ticketing workflows, and drive improvements while adhering to ITIL practices. This is a 9-month fixed-term contract, Monday–Friday, 8.30am–5pm, with two days at home. The role offers a contributory pension, bonuses ...

evolving needs and translate them into deliverable product outcomes. Provide end to end accountability for Finance systems service delivery, embedding appropriate software development lifecycle, ITIL and operational governance practices. Direct internal delivery teams and systems integration partners, ensuring initiatives are delivered safely, predictably and to agreed scope, quality, cost … with experience of delivering cost optimisations. Good understanding of ITGC, ISO270001 and cyber essentials plus requirements. Sound knowledge of IT service management support with ITIL certification. Proven people leadership, analytical and problem-solving capability, with a track record of developing teams. Desirable Experience Experience leading Oracle Fusion Cloud implementations, migrations ...

technical and user support to education staff and learners. You will troubleshoot, fix issues, and liaise with the service desk to meet SLAs, following ITIL practices. A strong customer focus and clear communication are essential. Based onsite, you will support desktops, mobile devices, printers, projectors and AV equipment, helping minimise ...

endpoint security alerts in accordance with customer procedures. Ensure service requests, incidents, changes, and problem records are managed in line with agreed SLAs and ITIL best practices. Create and maintain high-quality technical documentation, knowledge articles, and customer-specific support procedures. Identify recurring issues and drive continual service improvement through … outcomes. Ability to remain professional and composed during priority incidents, escalations, and high-pressure situations. Strong documentation, presentation, and knowledge-sharing skills. Desirable Certifications ITIL Foundation CompTIA Network+ CompTIA Security+ Microsoft 365 Administrator certifications Additional Information AtWavenet, we offer more than just a job – we provide an exceptional environment ...

Analysis or Service Transition roles. Strong SQL Server skills, including SQL scripting and SSMS. Experience developing and supporting SSRS reports. A solid understanding of ITIL and IT Service Management practices. Experience supporting enterprise applications within a complex environment. Knowledge of software release, testing and change management processes. Strong troubleshooting, analytical … activities. Desirable experience includes: Housing Management Systems support or administration. Experience delivering system upgrades and system enhancements. Microsoft Azure exposure. Power BI reporting experience. ITIL Foundation or relevant Microsoft certifications. Job Offer 450- 550 per day (depending on experience) Initial 6-month contract with potential extension Hybrid working arrangement ...

skills Proven experience in incident management, technical operations, SRE or a similar role in a SaaS or technology-led organisation. Strong working knowledge of ITIL-aligned incident, problem and change processes, with practical experience of live incident response. Hands-on cloud knowledge of AWS and/or Azure, with enough … example ServiceNow, Grafana or similar). Desirable Strong preference for experience across both AWS and Azure. FinOps experience or certification (FinOps Practitioner). ITIL 4 certification and cloud certifications (AWS Solutions Architect, Azure Administrator or Architect). Experience with CMDB and service mapping, and with root cause analysis methods. Experience ...

delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. The Technical Operations team is integral to our ITIL aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared service—engineered for speed, consistency, and technical excellence … guidance and direction during high-priority incidents and P1 bridge calls. Contribute to root cause investigations and support Major Incident processes, working closely with ITIL-aligned functions. Ensure post-incident reviews for P1 and P2 incidents are completed with operational insight, and that customer-facing summaries are validated with estate ...

Full-time Permanent Entry Level Posted 23 Oct 2026 Description Job Title: Second Line IT Engineer Location: Birmingham (with travel to other GT Stewart offices as required) Salary: £28,000 – £32,000 per annum (depending ...

platforms. - Oversee workplace technology and end-user computing, including Microsoft 365, collaboration platforms, endpoint management and productivity solutions. - Lead the IT Service Desk and ITIL-based service management, driving continuous improvement across incident, problem, change and service-level management. - Manage infrastructure and managed service providers, budgets and operational performance, ensuring … Person - Experience managing multi-site infrastructure, cloud, networking, Microsoft 365 and workplace technologies. - Proven leadership of IT Service Desk and operational support, with strong ITIL and service management knowledge. - Strong supplier, contract, stakeholder and budget management experience. - Knowledge of resilience, disaster recovery, business continuity and cyber security, with a focus ...

have experience leading IT projects or cross-functional teams , with excellent stakeholder management, communication and presentation skills. You'll demonstrate a working knowledge of ITIL, PRINCE2, Six Sigma and Agile methodologies , alongside strong analytical, organisational and problem‐solving abilities. Self‐motivated and accountable, you'll be confident translating business challenges … reasonable adjustments required during recruitment. Additional keywords: IT Delivery Lead, IT Project Manager, Delivery Manager, IT Programme Delivery, Agile Delivery, PRINCE2, ITIL, Six Sigma, Stakeholder Management, Logistics IT, Halesowen Jobs, West Midlands Jobs. #J-18808-Ljbffr ...

SRE Engineer – Birmingham, Flexible hybrid working | Full-Time/Permanent Competitive salary + bonus and excellent benefits including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life insurance and more. We're looking ...

SRE Engineer - Birmingham, Flexible hybrid working | Full-Time/Permanent Competitive salary + bonus and excellent benefits including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life insurance and more. We're looking ...

such as downtime, costs, and reputational damage. Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish the process … including development and management of Business Continuity plans · Proven Skills and Experience working in a Public Sector role · Ideally experience in working in a ITIL environment · ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable) · Proven experience in communicating with a variety of stakeholders at different levels · Strong Team ...

Strong stakeholder management, communication and relationship building skills Communicate architecture decisions effectively to both technical and non‐technical audiences. Demonstrable understanding of architecture methodologies ITIL foundation - Appreciation of ITIL and Service Design techniques -Desirable Demonstrable experience of working within an Agile environment Excellent written and oral communication skills Ability ...

such as downtime, costs, and reputational damage. Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish the process … including development and management of Business Continuity plans Proven Skills and Experience working in a Public Sector role Ideally experience in working in a ITIL environment ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable) Proven experience in communicating with a variety of stakeholders at different levels Strong Team ...

provide onsite support across multiple locations. Strong service mindset, clear communication, and ability to work under pressure. Nice to have Experience/Skills: ITIL certification (or familiarity with ITIL/ITSM practices). Exposure to Linux endpoint/server basics (helpful in mixed environments). Experience supporting Teams Telephony (basic ...

volume queues through an enterprise ticketing system Hands-on experience with Joiner, Mover and Leaver processes Experience supporting regular User Access Reviews Knowledge of ITIL processes, ideally with an ITIL Foundation qualification Working knowledge of Active Directory, Azure AD/Entra ID, SSO and MFA Understanding of information security, audit ...

deal with customers via email, phone and video conferencing. You’ll then log the issue and track it through to resolution according to ITIL best practice. It will mean taking ownership of all your daily tasks and completing each one to the highest standards. Enthusiastic, analytical and driven … Ability to work 24/7 and 12 hour shifts Full UK Driving Licence Existing SC or DV Security Clearance is essential Desirable Skills ITIL Foundation Certificate Experience of STRAP Environments Experience of HMG Protective Marking Scheme Experience within a secure police or public sector environment #J-18808-Ljbffr ...

conjunction with the Head of Service and Infrastructure to carry out new business activation processes and procedure from an IT perspective. Adhering to ITIL framework within all operational activities to maintain our high-level security standards. To be successful in the role you will need: Prior experience of providing … support (2nd Line Support etc.) Experience of working with cloud infrastructure Experience of using remote control desktop applications Experience of operating within an ITIL framework Will ideally have knowledge of Azure AD, Automation, Shared scripting and Data warehouse management Ability to work collaboratively with both technical and non-technical colleagues ...

team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer … devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing systeme.g.ServiceNow would be an advantage. What's in it for you? A competitive salary Private medical healthcare ...

proven track record of delivering service improvement and measurable business outcomes.Experience managing senior stakeholders and translating business needs into practical technology solutions.Strong knowledge of ITIL-aligned service management, including demand, change, incident and problem management.Experience across enterprise applications, data platforms and technology architecture.Understanding of information security, risk, business continuity … supplier management.Strong commercial awareness, including budget and cost management.Excellent communication, influencing, decision-making and problem-solving skills.It would be desirable if you had:ITIL, Agile, SIAM or related professional qualifications.Experience with SAP, SAP BW or Salesforce.Experience delivering technology transformation or service improvement within a global organisation.Your BenefitsIf you join ZEISS ...