26 to 36 of 36 ITIL Jobs in Leeds

succession planning across the team. Skills, Knowledge & Experience Essential Extensive experience in senior Service Management leadership in a complex enterprise environment. Strong understanding of ITIL 4 practices and their application in a live enterprise context. Track record of influencing at senior executive and business leadership level. Strong experience managing service ...

dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

licensing activities. Strong analytical, planning and problem-solving skills. Desirable Skills & Experience Dynamics 365 | Microsoft Power Platform | Financial services or other highly regulated environments | ITIL MODERN WORKPLACE, DIGITAL WORKPLACE, MSP, MSP MANAGEMENT, THIRD PARTY MANAGEMENT, 3RD PARTY MANAGEMENT, AZURE, M365, DYNAMICS, POWER PLATFORM, OUTSOURCING, SERVICE DELIVERY, ITIL, WORKPLACE TECHNOLOGY Hays ...

licensing activities. Strong analytical, planning and problem-solving skills. Desirable Skills & Experience Dynamics 365 | Microsoft Power Platform | Financial services or other highly regulated environments | ITIL MODERN WORKPLACE, DIGITAL WORKPLACE, MSP, MSP MANAGEMENT, THIRD PARTY MANAGEMENT, 3RD PARTY MANAGEMENT, AZURE, M365, DYNAMICS, POWER PLATFORM, OUTSOURCING, SERVICE DELIVERY, ITIL, WORKPLACE TECHNOLOGY Hays ...

ability to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress. Responsibilities: Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, email or end-user portal to ensure courteous, timely and effective resolution ...

ServiceNow Configuration Management Database (CMDB) using automated discovery and manual service mapping techniques. Develop and maintain SACM policies, standards and processes, ensuring alignment with ITIL best practice. Ensure completeness, accuracy and integrity of configuration and asset data within the CMDB. Conduct regular audits, verification and reporting of Configuration Items … Establish phased implementation and continuous improvement roadmap SACM Governance and Process Management Define, implement and maintain SACM policies, standards and procedures Ensure alignment with ITIL Service Transition and Service Operation practices Drive adherence to agreed processes across internal teams and suppliers Establish and monitor internal controls for configuration governance Data ...

ServiceNow Configuration Management Database (CMDB) using automated discovery and manual service mapping techniques.Develop and maintain SACM policies, standards and processes, ensuring alignment with ITIL best practice.Ensure completeness, accuracy and integrity of configuration and asset data within the CMDB.Conduct regular audits, verification and reporting of Configuration Items (CIs) to maintain data … tools and service mappingEstablish phased implementation and continuous improvement roadmapSACM Governance and Process ManagementDefine, implement and maintain SACM policies, standards and proceduresEnsure alignment with ITIL Service Transition and Service Operation practicesDrive adherence to agreed processes across internal teams and suppliersEstablish and monitor internal controls for configuration governanceData Quality and Assurance ...

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high standard of service delivery. … Responsibilities: Owning day-to-day service desk operations for the customer accounts you support, managing incidents, requests, problems and changes in line with ITIL process. Acting as the primary point of contact and trusted relationship owner for your customer accounts. Leading, coaching and scheduling a team of service desk analysts ...

ranging through software, hardware, network, servers, voice and data.To work within a team and provide first line ICT support services within the Trust using ITIL processes of Incident Management, Service Requests and an understanding of Problem and Change Management. Day to day working with a computerised telephone call handling system … time to read the Candidate Guide to Values Based Recruitment. This document provides you with information to help you apply. Person Specification Qualifications Essential ITIL or equivalent computing qualification or relevant customer service-related experience in a technical environment Skills Essential Able to prioritise workload Understanding of ITIL principles. incident ...

Senior Infrastructure Engineer (Infrastructure, VMware, Windows, Server, Networking, Cisco, Palo Alto, Fortinet, FortiGate, SAN, PureStorage, Firewalls, 365, ITIL, Security, Resolution Management) Contract 6 Months Inside IR35 - Remote Charles Simon Associates are currently recruiting for a Senior Infrastructure Engineer on an initial 6 month contract basis with an ASAP start. … considered for the Senior Infrastructure Engineer Senior Infrastructure Engineer (Infrastructure, VMware, Windows, Server, Networking, Cisco, Palo Alto, Fortinet, FortiGate, SAN, PureStorage, Firewalls, 365, ITIL, Security, Resolution Management) Contract 6 Months Inside IR35 - Remote ...