1 to 25 of 161 ITIL Jobs in the City of London

Windows Microsoft Office O365 ServiceNow ITSM Microsoft Teams Video Conferencing Technologies Apple OSX/Apple Mobile iOS Active Directory Mimecast Remote Support Tools Incident, Request, Problem and Change Management ITIL foundation or other relevant IT qualifications Location: City of London, London (Onsite) Term: Full-Time, Permanent Salary: £34,000 - £36,000 P/A - Negotiable on Experience Benefits: Annual bonus More ❯

Windows Microsoft Office O365 ServiceNow ITSM Microsoft Teams Video Conferencing Technologies Apple OSX/Apple Mobile iOS Active Directory Mimecast Remote Support Tools Incident, Request, Problem and Change Management ITIL Foundation or other relevant IT qualifications. Location: City of London, London (Onsite) Term: Full-Time, Permanent Salary: £32,000 - £36,000 P.A. - Negotiable on Experience Benefits: Annual bonus, optional overtime More ❯

experience with Windows 10/11, macOS, Microsoft Office, Active Directory, Azure, and Intune Working knowledge of networking (Cisco Meraki), mobile device management, and site office setups Familiar with ITIL processes and service management systems (e.g., ServiceNow) Relevant IT qualifications (Diploma or Degree More ❯

Recovery Planning and Implementation Experience managing budgets, licensing agreements, and vendor relationships. Strong leadership and communication skills, with the ability to lead cross-functional teams and projects. Knowledge of ITIL practices and service management methodologies. Strong problem-solving and analytical abilities. Behavioural skills Presents ideas and concepts to non-discipline colleagues and management in a manner that is respectful and More ❯

Intune and Autopilot Active Directory Azure Active Directory DNS and DHCP Excellent customer service, communication and interpersonal skills Excellent English written and oral communication skills DESIRABLE (Nice to Have) ITIL v3/v4 Foundation Certification Experience of working in a structured, ITIL environment Experience of working towards specific SLAs Experience of working with high volume calls, to specific SLAs Experience More ❯

Present key findings and insights to senior management with clarity and confidence. Serve as a bridge between service owners, process managers, and technical teams. Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management. Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow. Support CMDB data integrity and integration for … Excel. Proficiency with ServiceNow, particularly in Reporting, Performance Analytics, and Dashboards. Strong analytical skills and experience with data visualization tools (e.g., Power BI, Excel, Tableau). Solid understanding of ITIL frameworks and ITSM processes. Desirable Skills ITIL Foundation certification or higher. Experience writing ServiceNow reports using filters, conditions, and scripts. Knowledge of SQL, DAX, or scripting languages for data analysis. More ❯

skills, able to explain technical concepts to varied audiences Candidates must hold an active SC Clearance* Desirable Skills: Certifications: VMware VCAP/VCIX, Cisco CCNP/CCIE, Microsoft, TOGAF, ITIL Experience in regulated sectors (defence, healthcare, finance) Knowledge of hybrid infrastructure and cloud readiness More ❯

ensure the smooth operation of a wide range of IT systems, including Azure services, Active Directory, and Microsoft SQL. Mentor and guide junior team members, sharing your expertise in ITIL principles and best practices. Collaborate with cross-functional teams to deliver first-class IT support across the organisation, supporting business continuity and service excellence. Requirements: Extensive experience in managing complex … IT infrastructures and applications, with strong expertise in Azure, Active Directory, VMware, Microsoft, Linux and O365. ITIL certification and a track record of successful change and incident management. Experience around Incident Management, Problem Management, Change Management and Asset Management. Strong communication skills, with the ability to influence senior leaders and manage competing priorities. Strong team leadership skills, with experience mentoring More ❯

infrastructure disruptions or incidents. Key Experience Required: Demonstrated experience in a comparable IT infrastructure or systems support role, with a solid background in managing enterprise-level environments. Knowledge of ITIL v3 principles or IT service management best practices is beneficial. Strong practical knowledge of Microsoft Azure Services, including Virtual Machines, Entra ID, networking components, Logic Apps, and Storage Accounts. Excellent More ❯

tech platforms (e.g., iManage, Litera, Intapp). Experience working with GenAI tools, prompt engineering, and AI governance. Proficiency in Microsoft 365, Entra AD, Azure, and Windows Server. Familiarity with ITIL-based service management (ConnectWise experience a plus). Excellent problem-solving, stakeholder engagement, and communication skills. Relevant certifications (e.g., Microsoft Azure, ITIL, iManage Certified Engineer) highly desirable. For full details More ❯

IT TECHNICAL SKILLS: VDI Administration & Troubleshooting Active directory administration including GPO Good understanding of control principles Release, Change Management, etc Used to working to best practice methodologies such as ITIL Microsoft Office Suite 2016/2019/365. Understanding of build and client distribution architectures (SCCM) COMPETENCIES/OTHER REQUIREMENTS: Excellent communications skills Excellent triage/problem diagnosis skills Excellent … enthusiastic and well organised Must be a self-starter who will work well in a busy team Awareness of the role of IT in the business Nice to have ITIL Service Management Foundation University Degree (or equivalent) PowerShell scripting or other scripting languages VMWare Horizon Exchange 2016 user administration SCCM 2012+ Incl Application/Package & Software Update creation & administration Halo More ❯

Intune, Active Directory and basic networking. Experience working with 3rd party vendors and managing outsourced IT services. Confident in a stakeholder-facing role – strong communication and coordination skills. Ideally ITIL certified (or equivalent experience), with a hands-on approach to process improvement. Comfortable resolving first-line issues when necessary This is a great opportunity for someone looking to step up More ❯

Requests and ensure updates align with CMDB standards. Log and track defects, perform root cause analysis, and work closely with development teams for resolution. Ensure QA processes align with ITIL framework and banking governance standards. 2Business Analysis: Gather, document, and validate business and functional requirements from internal stakeholders. Translate complex business needs into clear specifications, user stories, and process flows. … benchmarks. EXPECTED SKILLS AND EXPERIENCE 3+ years of SAP QA experience, preferably in a financial services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITIL Foundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to interface with More ❯

across multiple construction projects. Acts as a key point of contact for all user-facing IT issues, collaborating closely with infrastructure, service management, and application teams. Operates within an ITIL-aligned framework. Key Responsibilities: Provide technical support for desktops, laptops, mobile devices, applications (e.g. MS Office), and AV equipment Troubleshoot user issues including account access, hardware faults, and network connectivity More ❯

and virtualization Confident supporting users in a fast-paced, regulated environment Excellent problem-solving and communication skills Experience with IT policy drafting and user training material creation Familiarity with ITIL frameworks or similar service management standards Why Apply? Gain deep exposure to both core banking systems and modern productivity tools Work within a collaborative, knowledgeable, and supportive IT function If More ❯

Infrastructure and Architecture, with deep, hands-on exposure across all major domains. Proven track record in designing and delivering enterprise-grade infrastructure architectures at scale. Strong knowledge of ITSM, ITIL, and service management practices. Expertise in both traditional data center and cloud-native infrastructures (AWS, Azure, Hybrid Cloud). Excellent communication, leadership, and stakeholder management skills. Deep understanding of security … frameworks, DR/BCP planning, and compliance mandates (ISO, NIST, etc.). Preferred Certifications: TOGAF or equivalent Enterprise Architecture certification. ITIL Expert/Foundation v4 • Microsoft, Cisco, VMware, or Red Hat advanced certifications. • Cloud Architect Certifications (AWS Solution Architect Professional, Azure Solutions Architect Expert). What we believe : We’re proud to embrace the same values that have shaped UST More ❯

managing virtualised environments (e.g. VMware, Hyper-V) Experience delivering infrastructure projects end-to-end Experience with Microsoft 365 and Azure tenancy migrations Relevant certifications (e.g. Microsoft Certified: Azure Administrator, ITIL) We're Also Keen On Familiarity with Dell VXRail Experience in the education or public sector Strong troubleshooting and analytical skills Excellent stakeholder engagement and documentation abilities A collaborative leadership More ❯

operating smoothly, ensuring SLAs are met, and driving continuous improvement across clients. The ideal candidate will have experience working in a fast-paced MSP environment, a solid understanding of ITIL principles, and be comfortable managing third-party vendors. What’s on offer: £50,000 salary 22 days holiday + bank holidays Annual bonus scheme Training budget (5-10% of salary … Hybrid working - 2 days WFH What we’re looking for: Strong MSP background with hands-on technical experience Experience managing teams or mentoring engineers Solid understanding of ITIL processes (certification desirable) Comfortable managing ticket queues, scheduling, and team workload Experience handling vendor relationships and third-party suppliers Technical knowledge across Windows Server, Azure, Office 365, networking Familiar with Hyper-V More ❯

MDM tools Scripting skills (e.g., PowerShell) Backup systems (MS DPM, Azure backups) Strong documentation skills for policies, workflows, and reports Experience with ServiceDesk, JIRA, or other ticketing platforms Desirable: ITIL v4 Foundation MCSE/MCITP or equivalent certifications CCNA and/or CCNP Prince 2 and/or Agile methodologies Working knowledge of ISO More ❯

Experience working in hybrid environments, ideally with exposure to Azure. Familiarity with Intel Windows Server (2019/2022) and Microsoft technologies. Disaster recovery planning and execution experience. Exposure to ITIL frameworks and project delivery methodologies. Strong communication and stakeholder engagement skills. Ability to work independently and collaboratively in a fast-paced, evolving environment. Don’t miss this opportunity to take More ❯

Mesh **Nice to Have Skills** * Experience with Azure DevOps or Jira for managed backlogs * Familiarity with managed services and cloud-based solutions * Knowledge of IT service management frameworks (e.g. ITIL) **Preferred Education and Experience** * Bachelor's degree in Computer Science, Information Technology, or related field * Minimum 5 years of experience in SAP Cloud Platform Integration, API Management, and EIC * Proven More ❯

management methodologies to ensure iterative progress, adaptability, and collaboration across teams. Utilize project management tools such as Jira and Confluence for efficient project tracking, reporting, and team coordination. Implement ITIL-based service management practices to ensurensure quality and alignment with operational objectives. Technical Oversight and Collaboration Oversee technical aspects of migration projects, ensuring adherence to cloud migration patterns based on … in conjunction with the Solution Architect to implement these solutions. Project Management Proven experience leading large-scale IT projects, preferably with certifications like PMP, PRINCE2, Certified Scrum Master, or ITIL Foundation. Expertise in agile methodologies and tools, including Jira and Confluence. Strong familiarity with ITIL principles and their application in IT service management. Problem Solving and Communication Strong analytical and More ❯

role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an ITIL-aligned environment, and help streamline operations across HR, Finance, ERP, and integration platforms. About You You’re a problem-solver with a strong analytical mindset and hands-on experience in … how to support and improve complex environments, not just react to them. You enjoy working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key. Key Responsibilities Monitor and maintain daily service operations; manage incidents and escalations Lead and contribute to operational improvement initiatives — going beyond daily ticket … best practices Requirements 2–3 years' experience in an Operations Support role within enterprise IT (HR, Finance, ERP, integrations) Demonstrated experience improving IT service delivery and operations within an ITIL-aligned environment Strong understanding of service management and release cycles Skilled in reporting and analytics (Excel, Power BI); able to identify trends and inefficiencies Excellent communication and stakeholder management skills More ❯

management best practices. Skills IT industry experience Microsoft Windows Microsoft Office O365 ServiceNow ITSM Microsoft Teams Apple OSX/Apple Mobile iOS technologies Understanding of mobile device MDM (Intune) ITIL Best Practice Incident and Request Management Knowledge of administrative and clerical procedures ITIL foundation or other relevant IT qualifications Location: City of London, London (Onsite) Term: Full-Time, Permanent Salary More ❯

and interpersonal skills * Proven ability to train and support non-technical users * Strong organisational and problem-solving skills * Willingness to work flexibly, including occasional out-of-hours work Desirable: * ITIL (minimum Foundation Level) * PRINCE2 certification or equivalent project management experience What's on Offer * A hybrid working structure promoting work-life balance * The opportunity to work within a mission-driven More ❯