1 to 25 of 49 ITIL Jobs in the City of London

managed environments. Hands-on experience with laptop imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server ...

team Desirable PowerShell scripting or automation experience Backup and disaster recovery exposure (e.g. Veeam) Experience with Dynamics 365 or other business systems Familiarity with ITIL‐aligned processes About You Proactive and hands‐on, with strong ownership of technical issues Able to work independently and manage priorities effectively Flexible and adaptable ...

server, and networking environments Excellent customer-facing and written and verbal communication skills Able to work independently and as part of a support team ITIL or similar service management experience desirable Degree in IT or related discipline preferred but not essential Working Model Primarily remote , with customer interaction via remote ...

identify efficiency gains and automation opportunities Drive improvements in incident, problem, change, and request management processes Ensure alignment with best practice frameworks (e.g. ITIL) Act as a bridge between business users and technical teams Engage with stakeholders across Technology, Operations, and Change functions Provide clear communication and updates on requirements ...

Service Design, Business Analysis or Project Implementation roles, ideally with GDS experience Excellent communication and interpersonal skills. Strong organisational and problem-solving abilities. ITIL Certification Experience with ServiceNow and implementing a service into ServiceNow is essential. Preferred Qualifications Experience within data centre management, application hosting, network services and mid-large ...

Delivery Management, ITSM, or similar roles in SaaS/enterprise tech Strong B2B relationship management experience, ideally in fintech or financial services Knowledge of ITIL and service level management (certification preferred) Experience supporting live customers and driving service improvements Skilled in incident/problem management and coordinating technical teams Strong ...

Project management certification (PMP, PRINCE2, Agile, or equivalent) Experience managing project portfolios in managed services environments Familiarity with IT Service Management frameworks such as ITIL Exposure to DevOps operating models within professional services or managed services environments, including infrastructure automation, continuous delivery practices, and integrated engineering and operations workflows. ...

User Services, in a corporate or HQ environment. Previous experience in a supervisory or team-lead role is essential Strong understanding of ITIL-aligned incident, request, and escalation management. Confident working with walk-up support models and appointment-based services. Excellent customer service skills, with experience supporting senior stakeholders ...

timely resolution. Operations & Support Oversee day-to-day network operations including WAN, LAN, and wireless services. Manage incident, problem, and change processes per ITIL guidelines. Provide engineering support for IMACD (Install, Move, Add, Change, Decommission) requests. Service Management Collaborate with the client’s Service Integrator and third-party providers ...

programmemanagement capability within complex environments. Industry knowledge inFinancial Services or Corporate sectors. Preferred Certifications Cloud (AWS, Azure,GCP), CISSP, CCSP, CISM, SABSA, TOGAF, PRINCE2, ITIL, COBIT. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. ...

services, message-based systems) and Git . Desirable: .NET/C#, Java, Centiro or other CMS, ServiceNow/ITSM tools , Agile/DevOps experience, ITIL/change management awareness. Additional Information Flexible hybrid working – candidates from anywhere in the UK can be considered . Recently implemented WMS with significant scope ...

impact. Excellent interpersonal, communication, and negotiation skills. Comfortable managing your own workload and supporting team delivery under pressure. Familiarity with service management frameworks and ITIL principles (desirable). Proficiency in key tools: Microsoft Outlook, Teams, Project, Visio, Word, Excel, Confluence and PowerPoint. Our Culture And Values Our culture and values ...

relationships, and integrity) Strong understanding of IT Asset Management lifecycle (hardware, software, cloud) Experience supporting Change Management with impact and dependency analysis Familiarity with ITIL practices (Configuration, Asset, Change Management) Experience working with ITSM tools (e.g. ServiceNow CMDB) This role is not suitable for Service Desk, general IT support ...

able to translate technical issues into business impact. Calm under pressure, with strong problem-solving and continuous improvement skills. Nice to Have: Experience with ITIL or formal service management frameworks, data governance tools, regulatory compliance (e.g., GDPR), or telecoms experience. Why Join This is a high-visibility role where ...

Skills Advanced JAMF or macOS MDM knowledge Shell scripting or automation experience Understanding of ISO 27001, SOC II, or similar security frameworks Familiarity with ITIL v4 practices Personal Attributes Proactive and solutions-focused Strong sense of ownership and accountability Confident communicator with internal stakeholders Eager to learn and develop technical ...

similar case/practice management platforms. Experience with integration platforms (e.g., Dell Boomi), automation tools (e.g., Power Automate), or low‐code development. Understanding of ITIL principles (incident, change, problem). Exposure to DevOps, CI/CD, or structured testing and release methodologies. Knowledge of APIs, RESTful services, and authentication methods. ...

firm’s Paris-based community Technology Support Specialist Skills & Requirements: Bachelor’s degree or Professional certification preferred; similar to A+, N+, CCENT or ITIL 3+ years of experience, with progressive and sustained increase in knowledge and responsibility, within a law firm In-depth technical background and experience with current Windows ...

Access, just-in-time access, information protection, MIP labels, audit. - Certifications (desirable): TOGAF or BCS ESA; Azure Solutions Architect Expert; Power Platform Solution Architect; ITIL; security (e.g., CCSP/CISSP) as nice-to-have. IT Solutions Architect (AI/Azure/M365) In accordance with the Employment Agencies and Employment ...

business-critical.Key experience includes: Ownership of platform or domain-level services (cloud, data, SaaS, or infrastructure platforms) Strong grounding in IT service management (ITIL) and operational governance Experience defining and managing SLAs, SLOs, KPIs, and service performance frameworks Exposure to vendor-managed environments and supplier governance Strong stakeholder management across ...

enabled or automation-led transformation initiatives Experience working with distributed or offshore delivery teams Preferred Skills ServiceNow certifications (CSA/CIS beneficial) ITIL v4 Programme delivery frameworks (PRINCE2/MSP/Agile ...

Confluences, github, scrum, etc...) Familiarly with scaling, monitoring, and general production challenges of real time (banking) systems. Familiarity with financial services infrastructure & processes (e.g ITIL) and related systems in an SRE or Dev/Ops capacity Familiarity with AWS Cloud Infrastructure & Processes Familiarity with Release management processes and SDLC using ...

business leadership Desirable Experience Exposure to divestments, carve-outs, or business separations Knowledge of security frameworks (access control, encryption, compliance standards) Familiarity with ITIL and/or PRINCE2 methodologies ...

engage CxO-level stakeholders and present complex solutions clearly. Frameworks Knowledge of TOGAF, AI governance frameworks (ISO/IEC 42001, NIST AI RMF), ITIL, and Agile methodologies. Tooling Familiarity with architecture modelling, GenAI design tools, and bid management platforms. Reasonable Adjustments: Respect and equality are core values to us. ...

Cisco CCNP or possibly CCNA with aspirations to complete the CCNP - Any Security accreditation would be beneficial including CISSP or CompTIA CYSA+ for example - ITIL foundation Behavioural Requirements: - You will be an effective communicator (both written and verbal) - Proven experience within a networks or security infrastructure environment - Demonstrable emotional intelligence ...

user experience Implement automation to reduce manual effort across requisitions, purchase orders, invoices, supplier queries, and finance cases Support continuous improvement initiatives aligned to ITIL and finance operational best practice Stakeholder Collaboration Act as a key liaison between Finance, Procurement, Accounts Payable/Receivable, and IT Facilitate workshops to capture ...