19 of 19 ITIL Jobs in the City of London

required Strong documentation skills for client-facing materials and governance Confident communication and presentation skills with senior management and clients Practical working knowledge of ITIL Effective negotiation and stakeholder management capabilities If you'd like to discuss this Cloud Delivery Lead in more detail, please send your updated ...

Fundamental certificates like AZ104/SC100/M100 etc 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows ...

experience or strong knowledge of ITSM, HRSD, ITAM, and CSM. Business Analysis: Experience gathering requirements, documenting processes, and facilitating workshops. Process Knowledge: Understanding of ITIL principles and HR or customer service processes. Communication Skills: Ability to translate complex technical concepts into business-friendly language. Collaboration: Comfortable working with cross-functional ...

user support teams. Strong understanding of IT infrastructure, network systems, and cloud technologies. Excellent leadership, communication, and stakeholder management skills. Preferred Skills: ITIL certification or equivalent service management credentials. Familiarity with global IT operations and cross-cultural team management. Strong analytical and problem-solving abilities. Don’t miss this opportunity ...

migrations and post-migration optimisation. Excellent stakeholder engagement skills, able to communicate technical strategy to non-technical audiences. Certifications such as Azure Solutions Architect, ITIL, or Microsoft 365 Administrator desirable. Apply today with your most up-to-date CV! BH34985 ...

WebSockets. Exposure to crypto, blockchain (DLT), trading, and risk management systems is highly beneficial. Familiarity with financial services infrastructure standards and processes (e.g., ITIL) within a DevOps or Site Reliability Engineering (SRE) context. Demonstrated experience managing multiple priorities effectively and operating efficiently in ambiguous environments. Excellent documentation and knowledge-sharing ...

outputs, challenge root cause analysis where required, and ensure corrective actions are completed. Maintain service readiness for audits, DR testing, and regulatory requirements. Apply ITIL-aligned practices pragmatically to ensure service stability rather than process overhead. What We're Looking For Proven experience supporting Eclipse (Sequel) within a London Market ...

tools. Produce and interpret service performance and security data for trend analysis and reporting. Promote automation and scripting to streamline authentication tasks. Collaborate under ITIL frameworks for problem management and root cause analysis. Educate other tech functions on authentication technologies and champion customer satisfaction. Essential Skills & Experience In-depth knowledge ...

large organisations. Proven success driving digital transformation across infrastructure and operations. Strong stakeholder management and influencing skills at Board/Executive level. Certified in ITIL, TOGAF, SAFe or Cloud (AWS, Azure, GCP). A visionary leader who can deliver clarity, strategy and results. Why Apply? This is a rare opportunity ...

Access, just-in-time access, information protection, MIP labels, audit. - Certifications (desirable): TOGAF or BCS ESA; Azure Solutions Architect Expert; Power Platform Solution Architect; ITIL; security (e.g., CCSP/CISSP) as nice-to-have. IT Solutions Architect (Applications/AI/Cloud) In accordance with the Employment Agencies and Employment ...

Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler/F5, Cisco Wireless/SD-WAN/DNAC/ISE/ACI, ITIL knowledge, SC clearance or ability to obtain. Why Join Us: Work on cutting-edge network platforms. Supportive team environment and career development opportunities. Balanced shift ...

handle smaller hands-on tasks yourself, while also scoping and prioritising larger pieces of work for engineers. Key Skills & Experience: Traditional Windows Infrastructure Engineering ITIL/Project Management knowledge Virtualisation & VMs Strong Cloud experience with Azure Routing & Networking Meraki Switches Cato Networks SaaS Firewalls Active Directory Strong communication and stakeholder ...

product and engineering teams Coach and mentor engineers and technical leads to build long-term SRE capability Support the transition from traditional ITSM/ITIL-heavy processes to an application-focused support culture Act as an advocate for cultural change, ownership, and reliability-focused engineering Collaborate closely with onshore ...

implementend-to-endsecurityimprovements,andestablishpathwaystoSOC2complianceforourhighlyregulatedclients ProductRoadmap&Strategy Createaconversationalroadmapthatbalancesnewfeatureswithtechnicaldebtwhilstguidingcustomerenhancementpriorities BestPracticeDevelopmentStandards Implementautomatedtestingframeworks,introduceBDDpractices,andbuildacultureofcontinuousimprovement OperationalResilience Eliminatesinglepointsoffailure,createredundancy,andestablishrobustbusinesscontinuitycapabilities WhatMakesYouExceptional Youbring: Deep.Netmasteryyou'vebuiltproductionsystemsatscale StrongAzurearchitectureexperiencewithcloud-nativedesignpatterns Demonstrablesecurityframeworkexperience(SOC2,ISO27001,ITIL) Hands-onautomatedtestingframeworksexpertise PracticalBDDfamiliarity Moreimportantly,youare: Astrategicpartnerwhocanbalancetechnicalexcellencewithcommercialreality Hands-onwhenneededcomfortablecoding,reviewingarchitecture,ordebuggingcriticalissues Ateambuilderreadytorecruit,mentor,anddeveloptechnicaltalent Customer-awareyouunderstandthatTriangleservesmission-criticaltradingsystemswherereliabilitymatters Growth-orientatedexcitedbythejourneyfromspecialistconsultancytoglobalsoftwareplatform BonusPointsFor: ETRM/CTRMplatformexperience,financialservicesorenergysectorbackground,experiencewithEndur/ ...

maintain clear technical documentation and knowledge base materials. Mentor junior service desk staff, providing technical guidance and supporting their development. Ensure adherence to ITIL best practices across Incident, Request, Problem, and Change Management. Required Skills & Experience - Proven 3rd line technical support experience within a service desk or infrastructure support environment. … with PowerShell scripting for automation and diagnostics. Good understanding of networking fundamentals such as DNS, DHCP, and VPN. Process & Compliance Knowledge - Working knowledge of ITIL best practices. Ability to follow structured Change Control processes. Awareness of security frameworks such as Cyber Essentials and ISO 27001. Soft Skills - Strong analytical ...

large enterprise environment. * Strong knowledge of EntraID, Azure, Teams, and Intune. * Experience with PowerShell scripting and M365 security/compliance tools. * Familiarity with ITIL practices and service management tools (e.g., ServiceNow). * Broad expertise in on-premise and cloud-based infrastructure and security technologies. * Understanding of cloud governance frameworks, including … Broad expertise and knowledge in infrastructure and security technologies * Supplier relationship management experience * Knowledge of working in a multi-site environment * Experience working in ITIL environments (Change, Incident, and Problem Management) If you are looking for an exciting new challenge to join a leading team and play a key role ...

delivery from planning to execution Build strong relationships with internal teams and vendors Share specialist knowledge with junior colleagues and wider teams Operate under ITIL standards (Incident, Problem, Change) Key Skills & Requirements Specialist knowledge of Citrix (multiple versions, NetScaler, Virtual Apps & Desktops) Windows 10/11 and application packaging/… infrastructure and VDI platforms Technical ownership of project delivery and service improvement Excellent troubleshooting, diagnostic, and communication skills Degree or relevant certifications (MCSE, CCA, ITIL advantageous) Desirables: Ivanti UWM, FSLogix, Office 365, vendor management, experience in high-pressure environments ?????Ready for your next contract? Apply now to become a trusted ...

Customer Experience Lead IT, Telco, UCaaS, CC, Customer Journey , Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, Cloud Communications, Mainly remote (2d/month LDN) This is a fantastic permanent Customer Experience Lead opportunity with a leading London based tech organisation. The Customer Experience Lead position is Mainly remote with … Contact Centre or similar Post Sales e2e Customer Journey design & mapping Metrics Reporting Excellent communication and presentation skills Desirable skills as Customer Experience Lead ITIL Agile This is an exceptional Customer Experience Lead opportunity with car allowance (£500) training and career development and a great package (great holiday, medical (including ...

business process mapping, workflow automation and data modelling * Familiarity with enterprise integrations and APIs * Strong understanding of IT governance, compliance and security principles * Ideally ITIL certified with experience in ITIL change management * Experience in user enablement, training and digital adoption Central London - 4 days per week onsite initially, dropping ...