1 to 25 of 27 ITIL Jobs in the City of London

track record of delivering complex ServiceNow implementations Excellent communication and stakeholder management skills Experience with SAFe/Agile/Scrum methodologies ServiceNow Development Manager ITIL Foundation certification Desirable: Master's degree in relevant field ServiceNow CIS certifications in multiple areas Experience with ServiceNow Performance Analytics and Predictive Intelligence Knowledge ...

server, and networking environments Excellent customer-facing and written and verbal communication skills Able to work independently and as part of a support team ITIL or similar service management experience desirable Degree in IT or related discipline preferred but not essential Working Model Primarily remote , with customer interaction via remote ...

Hyper-V/VMWare PowerShell scripting skills Some basic Networking knowledge Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc. Ideally but not necessarily any knowledge of IaC offerings and/or Linux If you're looking to join a great ...

Hyper-V/VMWare PowerShell scripting skills Some basic Networking knowledge Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc. Ideally but not necessarily any knowledge of IaC offerings and/or Linux If you're looking to join a great ...

maturity and capability of a security function. Role Responsibilities - As part of the Security Ops (Support) team, you will: Work in alignment with ITIL-based service management practices Participate in daily stand-ups and technical troubleshooting forums Ensure workloads are accurately managed and tracked within the ITSM platform Provide operational ...

ADFS, domain management, users/groups, policies, certificates etc.) Infrastructure management and maintenance (COTS hardware & Virtualisation - VMware, Hyper-V) Good knowledge and experience of ITIL Experience of managing high availability environments and systems or with similar critical infrastructure delivery experience. Highly attentive with the ability to deal with changing priorities ...

regional sensitivity issues. * Familiarity with cloud services and managing incidents in a cloud-based environment. * The post-holder should be qualified to minimum of ITIL Foundation (v4) level. Major Incident Manager/Major Incident Manager In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised ...

Management, Citrix, Exchange, Outlook, Ticketing System, Technical Support, Desktop Support, Hardware Deployment, PC Reimaging, Hybrid Meetings, Teams, Zoom, Professional Services, Global Firm, Service Desk, ITIL, User Support, Onsite Support If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. ...

working in a team, sharing knowledge, and continuously improving how things are done. Key qualities include: Strong organisational and time-management skills Familiarity with ITIL best practices A mindset focused on root-cause analysis and process improvement A proactive approach to identifying risks and issues A willingness to learn, grow ...

knowledge of networking technologies (LAN, WAN, wireless, IoT networks). * Familiarity with building systems such as BMS, HVAC, lighting, and access control. * Understanding of ITIL practices and service management principles. * Ability to communicate complex technical issues clearly to non-technical stakeholders. * Proactive, organised, and comfortable working in a fast-paced ...

technical and business audiences Experience with service-interruption analysis and risk assessment Desirable Cloud migration programmes (Azure/AWS) Application rationalization and portfolio management ITIL processes and change management BA or PM certifications (BCS, IIBA, PRINCE2, PMP) Utilities, public sector, or regulated industry experience ...

Monitoring and managing outstanding support tickets, providing updates as necessary. Maintaining accurate records of support requests and resolutions in our ticketing system. Adhering to ITIL best practises and escalating unresolved issues when needed. Requirements: Familiarity with Microsoft Office Suite. Experience with scripting languages (e.g., PowerShell, JavaScript, Python ...

Monitoring and managing outstanding support tickets, providing updates as necessary. Maintaining accurate records of support requests and resolutions in our ticketing system. Adhering to ITIL best practises and escalating unresolved issues when needed. Requirements: Familiarity with Microsoft Office Suite. Experience with scripting languages (e.g., PowerShell, JavaScript, Python ...

Higher Education systems and processes Understanding of UK GDPR/data protection Desirable Experience working in Higher Education Familiarity with agile delivery ITIL or relevant application certifications Attributes Highly organised and solutions-focused Able to explain technical issues to non-technical audiences Collaborative, adaptable, and committed to inclusive working practices ...

London Insurance Market Strong understanding of cloud-based applications and insurance platforms Experienced working with Insurance Applications Familiarity with SQL, Azure DevOps, ServiceNow, and ITIL frameworks Experience managing hybrid teams and working with offshore partners Experienced working with Vendors and off shore vendors Lloyds of London experience is highly desired ...

stakeholder engagement skills Ability to operate as a design authority and technical leader Desirable Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Implementation Certifications ITIL Foundation Security Clearance Requirement This role requires SC Clearance eligibility . Applicants must have resided in the UK continuously for the past 5 years and meet ...

consulting environment The ability to engage confidently with senior stakeholders and influence decision-making ServiceNow Certified System Administrator (CSA) certification; implementation certifications preferred ITIL Foundation and a solid understanding of SaaS and on-premise architectures A collaborative mindset, strong communication skills, and a focus on inclusive ways of working Reward ...

firm’s Paris-based community Technology Support Specialist Skills & Requirements: Bachelor’s degree or Professional certification preferred; similar to A+, N+, CCENT or ITIL 3+ years of experience, with progressive and sustained increase in knowledge and responsibility, within a law firm In-depth technical background and experience with current Windows ...

looking for Strong experience in IT governance, IT service management or technology risk within financial services or another highly regulated environment Solid understanding of ITIL practices (Incident, Change, Problem, Request, Asset Management) and how to embed them effectively Experience working with ITSM tools and workflows (automation desirable, HALOITSM beneficial) Comfortable ...

hosting platforms and maintenance (e.g. AWS, Linux Servers) Knowledge of web tech (Databases, APl's) and Website CMS's (Drupal, WordPress) Understanding of the ITIL framework or service management methodology Experience in incident management, including owning the response process for urgent issues and ensuring root cause analysis is performed ...

permissions and access control Authentication and identity mechanisms in enterprise environments Certifications & Frameworks Pure Certified Migration Specialist or equivalent (highly desirable) Working knowledge of ITIL and/or COBIT Professional Skills Excellent analytical and troubleshooting capabilities Strong documentation and technical writing skills Confident communicator with strong stakeholder management ability Ability ...

Fortinet, Aruba, HPE, Palo Alto (Panorama), and Cisco Nexus . Understanding of MPLS, VPNs, LAN/WAN, and security best practices . Familiarity with ITIL processes and change management is beneficial. Strong troubleshooting skills and ability to work independently in a BAU environment. Law firm industry experience Any Project experience ...

Support Engineer Key Responsibilities: * Ensure the resolution of all IT incidents and service requests within agreed Service Level Agreement (SLA) * Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes * Management of difficult situations with the business … timely fashion, communicating in a clear and effective manner * A strong IT Service management background, managing and measuring ITIL processes such as SLA's, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting. Technical Support Engineer/1st/2nd Line Support Engineer Attributes/Skills ...

capital lines. - Ensure compliance with security, patching, and configuration standards, including Cyber Essentials Plus, and deliver defined availability targets (e.g. 99.99%). - Apply ITIL, DevOps, and SRE principles to manage major incidents, lead service restoration, and strengthen operational resilience Required Skills/Experience: - Proven background in leadership and team management … including data centres, networks, cloud platforms (Microsoft based) and operational tooling. - Strong vendor management skills - Proficiency in Agile methodologies. - Strong experience of working within ITIL environments. IT Infrastructure Manager (Operations) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited ...

/IP, routing (BGP/OSPF helpful), NAT, VPN concepts Skilled troubleshooting ability using logs, packet capture, and CLI diagnostics Experience operating within ITIL-style change management and incident processes Strong documentation skills and ability to communicate clearly to technical/non-technical stakeholders Desirable Skills (Nice to Have): Palo … patterns Experience in regulated environments (finance, healthcare, government, critical infrastructure) Certifications: Palo Alto PCCSA/PCNSA/PCNSE (highly desirable) ITIL Foundation (helpful) Security certs: CompTIA Security+, CISSP, CCNP Security (nice to have ...