1 to 25 of 29 ITIL Jobs in the City of London

capabilities. Strong experience with BMC Remedy/Helix architecture, workflows, integrations and service management processes. Experience implementing CIS Controls v8.1 . Strong understanding of ITIL and enterprise IT Service Management best practices. Experience integrating BMC Helix with cloud platforms, infrastructure and third-party enterprise systems. Knowledge of automation, orchestration ...

large, cross-functional programme covering workplace technology, service operations, cyber assurance, identity, and change. Deliver a consolidated SIAM-based operating model aligned to ITIL v4, integrating multiple suppliers and service towers. Drive technology rationalisation, including: Windows 11 endpoint and image strategy Intune/Configuration Manager Identity and access (AD/ ...

ServiceNow or similar Knowledge of Incident, Problem and Change Management processes Excellent troubleshooting and analytical skills Experience documenting support procedures and knowledge articles ITIL v3, v4 or equivalent service management experience What's on Offer? Up to £55,000 salary 20% discretionary bonus London-based role Exposure to business-critical ...

teams to ensure successful implementation of technical change Contribute to technical best practices, coding standards, and modern engineering approaches across the technology estate Follow ITIL-aligned processes for change, release, incident, and problem management Required Experience Strong commercial experience as a Full Stack Developer or Full Stack Engineer within Financial ...

providers within a 100% outsourced model Demonstrated success in transforming outsourced network functions to deliver operational excellence across critical infrastructure services Strong understanding of ITIL disciplines, including Incident, Problem, Change and Service Management Proven ability to influence senior stakeholders and communicate complex technical topics to non-technical audiences A clear ...

equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management) Exposure to application performance tuning, cloud platforms, or scripting (e.g., PowerShell, Python ...

. A desire to progress towards ServiceNow Certified Master Architect (CMA) is highly desirable. Desirable Experience Cloud migration programmes. AI and Generative AI initiatives. ITIL v4 certification. Eligibility to obtain UK Security Clearance (SC). What's on Offer Competitive salary and comprehensive benefits package. Hybrid working environment. Access ...

experience required: • Strong background in contract management and vendor governance (Finance Systems or IT preferred) • Proven experience in service delivery oversight or service management (ITIL exposure is a plus) • Solid understanding of procurement processes and RFP management • Experience supporting commercial negotiations • Strong analytical skills (spend analysis, SLA tracking, performance monitoring ...

issues - SQL Server/Oracle. General Networking/Infrastructure Troubleshooting and Diagnostics - DNS, DHCP, TCP/IP, Firewalls Good understanding/operational experience of ITIL methodology with any certifications beneficial. Ability work well under pressure in a vibrant and busy environment. Non-Essential But Highly Desirable Skills: Previous experience supporting ...

Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders. Relevant certifications in data centre management or IT operations (e.g., ITIL, PMP) would be advantageous. Interested applicants are encouraged to submit their CVs outlining their relevant experience and suitability for the role. We use generative ...

administration; device configuration; software deployment; asset management; meeting room technology; video conferencing; AV equipment; basic networking; and information security. Relevant IT certifications, such as ITIL, Microsoft 365, Azure or security fundamentals, would be beneficial but are not essential. You will be organised, calm under pressure and comfortable working independently ...

following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management. Experience leading cross-supplier governance and service review forums. ITIL Previously worked in Financial Services is highly desirable. Excellent communication skills Salary: Up to £120,000 + bonus + package Location: London (good work from home options ...

impacts are understood. - Provide technical leadership, mentoring and guidance to network engineers, junior colleagues and wider IT teams. - Operate network services in line with ITIL-aligned incident, problem, change, release and configuration management practices. Required Skills/Experience: - Strong experience on working as a senior or lead network engineer within ...

design discussions. * Experience in a large enterprise environment with complex ITSM requirements. WHAT THIS ROLE IS NOT This is not a process design or ITIL consulting role, and it is not an incident management position. We need a platform specialist who gets into the tool, configures it, integrates ...

relationship-management skills Confidence presenting in both informal customer meetings and formal boardroom environments Experience managing service reviews, SLAs, KPIs and escalations Knowledge of ITIL service-management processes Strong organisation, reporting and documentation skills A positive, resilient and proactive approach A full UK driving licence and willingness to visit customer ...

site) Exposure to controlled environments (SOx, audit, compliance) Solid working knowledge of SQL, APIs, and IFS Connect Desirable IFS or security certifications (CISSP, CISM, ITIL) Experience across cloud transformations or ERP upgrades Familiarity with Azure DevOps, Jira or similar Why Apply? Own the end-to-end IFS security architecture ...

processes Knowledge of cloud platforms such as Azure, AWS, and Google Cloud. Experience integrating ITAM tools with procurement, finance, and ERP systems. Industry Knowledge ITIL framework knowledge. Understanding of software licensing models from major vendors including Microsoft, Oracle, IBM, SAP, Adobe, and VMware. Knowledge of ISO 19770 and ITAM best … communication, workshop facilitation, and documentation abilities. Experience leading technical teams and architecture governance boards. Qualifications Degree in Information Technology, Computer Science, or related discipline. ITIL Foundation (minimum). ServiceNow Certified Implementation Specialist (SAM Pro and/or HAM Pro desirable). TOGAF certification desirable. ITAM, IAITAM, or similar asset management ...

Implementations (Including AI & CyberSec) and general transformations and modernisations. As Head of IT any experience with AI, M&A is beneficial. Strong M365, Prince2, ITIL and governance/security is essential. Strong senior IT leadership, stakeholder management, supplier governance, budget control and transformation experience are essential as Head of IT. … commercial governance ISO 27001, Cyber Essentials Plus, GDPR and operational risk management Executive stakeholder management, business partnering and senior communication Prince2, PMP or similar ITIL Desirable skills as Head of IT Cloud certifications MS certifications CyberSec certifications AI governance, automation platforms and emerging technologies ITIL, PRINCE2, MSP, TOGAF or equivalent ...

Essentials compliance and embedding security best practice. Identifying opportunities to optimise Azure consumption and reduce cloud costs. Producing high-quality technical documentation and following ITIL-aligned processes. Supporting occasional out-of-hours releases and joining a future on-call rota. What we're looking for We're looking for someone … bring experience across: Microsoft infrastructure technologies. Microsoft Azure. Active Directory and Group Policy. VMware/vSphere. Server lifecycle management. Infrastructure implementation and project delivery. ITIL environments. Cyber Essentials and infrastructure security improvements. Experience with the following would be advantageous: Microsoft Intune. PowerShell scripting and automation. Azure cost optimisation, Reserved Instances ...

assessment Operating cyber security tools and solutions Managing relationships with external vendors and MSSPs The following would be beneficial: Cloud security experience (AWS, Azure) ITIL Foundation or equivalent service management qualification CISSP, CISM or equivalent certifications are highly desirable. You'll need to hold or be eligible to obtain … Interested? Please apply below. SOC Manager, Cyber Security Operations Manager, Security Operations Centre, SOC, incident management, threat intelligence, security monitoring, MSSP, SIEM, CISSP, CISM, ITIL, AWS, Azure, Remote, Contract, Inside IR35 ...

outcomes and regulatory conduct standards sit at the centre of the role. Key Responsibilities Resolve incidents and requests within SLA Manage problems using an ITIL-aligned approach Identify and mitigate technology risks Maintain documentation and knowledge articles supporting information security and compliance standards Perform regular health checks on critical services … Linux, with database and middleware platforms Confidence managing third-party vendor relationships against SLAs Familiarity with UK payment schemes and payment technologies Experience within ITIL and information security management frameworks Experience with enterprise monitoring/alerting tools Ability to write SQL queries, stored procedures, and reports Experience configuring Single Sign ...

issues and translate them into measurable Continual Service Improvement (CSI) initiatives. Support governance forums and provide clear management information to senior stakeholders. Contribute to ITIL capability assessments and overall Problem Management process maturity. Essential Skills & Experience Strong commercial experience in Problem Management/IT Service Management. Proven experience conducting Root … Cause Analysis (RCA) and implementing corrective actions. Strong experience with P1/P2 Major Incidents and Post-Incident Reviews (PIRs). Strong understanding of ITIL Problem Management and Continual Service Improvement (CSI). Hands-on experience with ServiceNow Problem Management. Experience managing Known Error Databases (KEDB). Experience working within ...

manage audit and IT security requirements Excellent communication and leadership skills, with a structured, detail-focused approach Desirable: current ServiceNow certifications, familiarity with ITIL/COBIT, and exposure to DORA compliance The package: Up to £120,000 plus bonus and benefits, based in London with hybrid working (3 days … Operational Resilience (OpsRes) Specialist, Business Continuity Management (BCM) Specialist, Third-Party Risk Management (TPRM) Consultant, Risk & Compliance Technology Engineer, ServiceNow Platform Engineer, ServiceNow Administrator, ITIL, COBIT, DORA compliance. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate ...

manage audit and IT security requirements Excellent communication and leadership skills, with a structured, detail-focused approach Desirable: current ServiceNow certifications, familiarity with ITIL/COBIT, and exposure to DORA compliance The package: Up to £120,000 plus bonus and benefits, based in London with hybrid working (3 days … Operational Resilience (OpsRes) Specialist, Business Continuity Management (BCM) Specialist, Third-Party Risk Management (TPRM) Consultant, Risk & Compliance Technology Engineer, ServiceNow Platform Engineer, ServiceNow Administrator, ITIL, COBIT, DORA compliance. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate ...

Programme Manager - M365, IAM, Infrastructure, Cutover, Planning, Mergers, Delivery, Prince2, PMP, ITIL, RAID, Azure, Due Diligence, Hybrid (London 4d/w) This is an exceptional M&A Programme Manager opportunity to join a leading tech company. The M&A Programme Manager is Hybrid with 4 days a week on site … M365 Azure IAM Delivery Cutover Line Management Prince2 or similar Desirable skills as M&A Programme Manager Window certifications Azure Certifications Project Management Certification ITIL This is an exceptional M&A Programme Manager opportunity with exciting projects and career progression on offer. Key skills: M&A Programme Manager - M365 ...