1 to 25 of 27 ITIL Jobs in the City of London

required Strong documentation skills for client-facing materials and governance Confident communication and presentation skills with senior management and clients Practical working knowledge of ITIL Effective negotiation and stakeholder management capabilities If you'd like to discuss this Cloud Delivery Lead in more detail, please send your updated ...

server, and networking environments Excellent customer-facing and written and verbal communication skills Able to work independently and as part of a support team ITIL or similar service management experience desirable Degree in IT or related discipline preferred but not essential Working Model Primarily remote , with customer interaction via remote ...

Hyper-V/VMWare PowerShell scripting skills Some basic Networking knowledge Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc. Ideally but not necessarily any knowledge of IaC offerings and/or Linux If you're looking to join a great ...

understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf Apple Device Management Windows 10/ ...

regional sensitivity issues. * Familiarity with cloud services and managing incidents in a cloud-based environment. * The post-holder should be qualified to minimum of ITIL Foundation (v4) level. Major Incident Manager/Major Incident Manager In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised ...

Management, Citrix, Exchange, Outlook, Ticketing System, Technical Support, Desktop Support, Hardware Deployment, PC Reimaging, Hybrid Meetings, Teams, Zoom, Professional Services, Global Firm, Service Desk, ITIL, User Support, Onsite Support If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. ...

cost optimisation Experience leading IT/security staff SaaS integrations, PowerShell, patching, Power Platform Exposure to incident management and BCP/DR testing ITIL or similar service management knowledge Job Offer Competitive salary available. High-impact role with ownership of IT operations in a senior, visible environmen 3 days onsite ...

Lead Auditor/Implementer, AWS Certified Cloud Practitioner, Azure Fundamentals (AZ-900), Google Cloud Certified - Associate Cloud Engineer, PRINCE2 Foundation, Certified ScrumMaster (CSM), CRISC, ITIL Foundation. Training and Progression You will develop deep expertise in Data & Digital Advisory domains and enhance your business acumen through direct client work. The experience ...

tools. Produce and interpret service performance and security data for trend analysis and reporting. Promote automation and scripting to streamline authentication tasks. Collaborate under ITIL frameworks for problem management and root cause analysis. Educate other tech functions on authentication technologies and champion customer satisfaction. Essential Skills & Experience In-depth knowledge ...

. * PowerShell scripting for automation and administration. * Mobile Device Management (MDM) for iOS/Android. * Experience supporting a 600+ user enterprise environment. * Familiarity with ITIL-aligned processes. * Experience with identity management technologies such as AAD, Conditional Access, MFA. EUC Analyst In accordance with the Employment Agencies and Employment Businesses Regulations ...

Monitoring and managing outstanding support tickets, providing updates as necessary. Maintaining accurate records of support requests and resolutions in our ticketing system. Adhering to ITIL best practises and escalating unresolved issues when needed. Requirements: Familiarity with Microsoft Office Suite. Experience with scripting languages (e.g., PowerShell, JavaScript, Python ...

Monitoring and managing outstanding support tickets, providing updates as necessary. Maintaining accurate records of support requests and resolutions in our ticketing system. Adhering to ITIL best practises and escalating unresolved issues when needed. Requirements: Familiarity with Microsoft Office Suite. Experience with scripting languages (e.g., PowerShell, JavaScript, Python ...

Monitoring and managing outstanding support tickets, providing updates as necessary. Maintaining accurate records of support requests and resolutions in our ticketing system. Adhering to ITIL best practises and escalating unresolved issues when needed. Requirements: Familiarity with Microsoft Office Suite. Experience with scripting languages (e.g., PowerShell, JavaScript, Python ...

coaching experience in agile and DevOps transformation Strong understanding of: Hybrid & multi-cloud environments CI/CD pipelines SRE & DevSecOps models Observability & monitoring platforms ITIL and ITSM frameworks Experience defining and tracking OKRs/KPIs A product-centric mindset applied to platform engineering Demonstrated cross-functional leadership Experience in platform ...

London Insurance Market Strong understanding of cloud-based applications and insurance platforms Experienced working with Insurance Applications Familiarity with SQL, Azure DevOps, ServiceNow, and ITIL frameworks Experience managing hybrid teams and working with offshore partners Experienced working with Vendors and off shore vendors Lloyds of London experience is highly desired ...

consulting environment The ability to engage confidently with senior stakeholders and influence decision-making ServiceNow Certified System Administrator (CSA) certification; implementation certifications preferred ITIL Foundation and a solid understanding of SaaS and on-premise architectures A collaborative mindset, strong communication skills, and a focus on inclusive ways of working Reward ...

Understanding of SDLC and release processes Preferred Background Banking, Wealth Management, Asset Management, or wider FS exposure Experience working in regulated environments Familiarity with ITIL-aligned support models Understanding of infrastructure, applications, and integration dependencies Profile Sought Structured and methodical in approach Strong stakeholder coordination skills Comfortable operating in fast ...

regulatory requirements. Must have awareness and experience of Identity Management and Access Governance managing user access management controls and processes. Skills, knowledge & experience of ITIL processes. Ideally hold the ITIL Foundation V3 qualification or higher but not essential. If you require any reasonable adjustments at any stage during this process ...

Skills Any relevant proxy/security certifications. Familiarity with ISO 27001, NIST CSF or related security frameworks. Experience working within regulated environments or with ITIL-based service models. Working Model 2 days per week in the office — mandatory. Rate is fixed at £550 per day (Umbrella). No flexibility ...

customer-focused solutions. You will mentor and guide L1 colleagues to improve team capability. Continuous Improvement: Your role involves identifying opportunities for enhancement, championing ITIL-based standards, and recommending improvements to our processes. Knowledge Exchange: Facilitate the exchange of knowledge between onsite teams and the Service Desk, fostering a culture … potential. Troubleshoot and resolve complex technical issues across infrastructure, applications, end-user environments, and AV/meeting room systems. What we are looking for ITIL Expertise: You're well-versed in ITIL V3/V4 principles, providing a strong foundation for our service evolution. Customer-Centric: Your commitment to exceptional ...

technical (Technology) staff * Ability to work within a team framework, as well as under own supervision * Ability to lead by example * Flexible approach * ITIL Foundation (minimum) - preferably ITIL 4 * Relevant degree in Information Technology, Computer Science or related field or equivalent professional experience * Proven experience managing a Service Desk team ...

procedures and tools. Knowledge, Skills, Experience & Qualifications Skills Technical Knowledge: o Understanding of IT hardware and software asset management. o Knowledge of ITIL (Information Technology Infrastructure Library) practices, especially related to asset and configuration management. o Familiarity with Configuration Management Databases (CMDBs) and Asset Management tools. Analytical Skills: o Ability ...

Microsoft Azure environment. This position is ideal for someone who enjoys solving complex problems, automating repetitive tasks, and working within a well-structured ITIL-aligned operations environment. Key Responsibilities Design, develop, and maintain automation solutions using PowerShell to optimise workflows and improve operational efficiency Monitor platform performance, availability, and security … Microsoft Entra ID (Azure AD) Active Directory (Group Policy, user lifecycle, device management, conditional access) Participate in Incident and Change Management processes aligned to ITIL best practices Investigate, diagnose, and resolve technical issues using structured troubleshooting methods Contribute to continuous improvement of operational processes, documentation, and automation tooling Work within ...

Product Owners, and EDLs. Oversee high-priority incidents (P1/P2) and ensure timely resolution. Track defects, sprints, and releases using Azure DevOps. Apply ITIL-aligned service management practices via ServiceNow. Provide oversight and coordination of vendor performance, service quality, and escalations. Maintain knowledge base and manage risk/vulnerability … policy administration, or underwriting applications. Proven vendor management skills, ideally with offshore MSPs. Familiarity with Agile/DevOps ways of working, including Azure DevOps. ITIL knowledge and ServiceNow experience. Ability to coordinate delivery and support without direct line management responsibility. What Will Make You Stand Out Demonstrated success in managing ...

/IP, routing (BGP/OSPF helpful), NAT, VPN concepts Skilled troubleshooting ability using logs, packet capture, and CLI diagnostics Experience operating within ITIL-style change management and incident processes Strong documentation skills and ability to communicate clearly to technical/non-technical stakeholders Desirable Skills (Nice to Have): Palo … patterns Experience in regulated environments (finance, healthcare, government, critical infrastructure) Certifications: Palo Alto PCCSA/PCNSA/PCNSE (highly desirable) ITIL Foundation (helpful) Security certs: CompTIA Security+, CISSP, CCNP Security (nice to have ...