1 to 25 of 140 ITIL Jobs in the City of London

with VIP account provisioning, security group memberships, RBAC, conditional access policies, MFA troubleshooting, and understanding of zero-trust security models and compliance requirements. Incident & Problem Management: Highly skilled in ITIL incident management processes with emphasis on major incident coordination affecting users or business-critical systems. Experience coordinating cross-functional teams during outages, conducting root cause analysis, and implementing preventative measures More ❯

knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone manner and customer-facing demeanour. More ❯

Server environments. Experience supporting desktops, laptops, and mobile devices (Windows, iOS). Understanding of networking fundamentals (DNS, DHCP, VPNs, VLANs). Familiarity with remote monitoring tools, ticketing systems, and ITIL practices. Please apply for this role with your most up to date and relevant CV. More ❯

tasks. A team player comfortable working flexibly (some variation in hours may apply given support requirements). Nice to have Certifications such as Microsoft MCSA/MCSE, CompTIA Server+, ITIL Foundation. Experience of cloud platforms (e.g. Azure, AWS) or hybrid infrastructure. Knowledge of scripting (PowerShell) or automation tools. Previous exposure to procurement, vendor management or hardware lifecycle programmes. What’s More ❯

Recovery Planning and Implementation Experience managing budgets, licensing agreements, and vendor relationships. Strong leadership and communication skills, with the ability to lead cross-functional teams and projects. Knowledge of ITIL practices and service management methodologies. Strong problem-solving and analytical abilities. Behavioural skills Presents ideas and concepts to non-discipline colleagues and management in a manner that is respectful and More ❯

Recovery Planning and Implementation • Experience managing budgets, licensing agreements, and vendor relationships. • Strong leadership and communication skills, with the ability to lead cross-functional teams and projects. • Knowledge of ITIL practices and service management methodologies. • Strong problem-solving and analytical abilities. Skills/Attributes • Presents ideas and concepts to non-discipline colleagues and management in a manner that is respectful More ❯

devices). Hands-on understanding of cybersecurity frameworks (ISO 27001:2022, ISO 22301, Cyber Essentials Plus, CIS controls). Proven ability to manage service desks, incidents, and SLAs using ITIL best practices. Strong communication and coaching skills — able to support colleagues at all levels and contribute to BW’s culture of Big Ambitions, Grounded Confidence, Integrity, and 0% Ego. A More ❯

frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator/Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries More ❯

to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator/Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Work More ❯

issues. Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously. Exceptional communication, collaboration, and interpersonal skills. Experience with cloud platforms (Microsoft Azure) Familiarity with ITIL or other service management frameworks. Certifications such as PMP, Scrum Master, or relevant technical certifications Interested? Please Apply! Application Developer Application Development Head of Application Development Core Banking International Bank More ❯

engagement. Professional handling of executive support scenarios. Strong organizational and multitasking ability. Quality focused with strong documentation discipline. Qualifications Bachelor’s Degree in IT, Computer Science, or related field. ITIL Foundation Certification preferred. M365 or CompTIA A+ certification desirable. Tools & Platforms ITSM: ManageEngine Endpoint & Security: CrowdStrike, Zscaler, Intune Collaboration: Microsoft 365 Suite (Teams, SharePoint, OneDrive) Remote Support: Zoho Assist More ❯

Customer-focused approach with a dedication to delivering a seamless employee experience. Preferred Qualifications Relevant certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Citrix Certified Associate – Virtualization, or ITIL Foundation). Experience with scripting and automation technologies ( PowerShell, Python ) for infrastructure management. Familiarity with cloud-based productivity suites (e.g., Microsoft 365, Google Workspace). Experience managing global or geographically More ❯

Ability to lift and move computer equipment up to 40 lbs and perform cable management tasks. Preferred Qualifications Certifications: Microsoft Certified: Modern Desktop Administrator Associate (MD-100/101), ITIL Foundation, or relevant certifications in networking or security (e.g., Network+, Security+). Experience administering virtualization technologies (e.g., VMWare Horizon, Citrix). Direct experience with cloud identity and synchronization services (e.g. More ❯

LAN/WAN, firewalls) and virtualisation technologies. Competence with Windows, Windows Server, and macOS environments. Proficiency in Microsoft 365 (Office, Teams, etc.). Knowledge of IT service management frameworks (ITIL, ISO27001). Basic scripting or automation skills desirable. Flexibility Hybrid role based in London , with a requirement to be onsite three days a week (including Tuesdays and Thursdays). Please More ❯

experience in applications engineering within legal or professional services Strong knowledge of legal applications and GenAI platforms Skilled in Microsoft 365, Azure, Entra AD, and Windows Server Familiar with ITIL frameworks and service management tools Excellent communicator with strong troubleshooting and client service skills If you're eager to make an impact, drive innovation, and work at the forefront of More ❯

experience in applications engineering within legal or professional services. Strong knowledge of legal applications and GenAI platforms. Experienced in Microsoft 365, Azure, Entra AD, and Windows Server. Familiar with ITIL and service management tools. Ability to quickly learn and present new technology. Excellent communication, troubleshooting, and client service skills. If you're passionate about legal technology and keen to drive More ❯

or equivalent) in Computer Science, Information Technology, or related field Proven experience delivering 3rd Line Technical Support Strong background working in a busy MSP service desk environment within an ITIL-driven framework (Incident, Change, and Problem Management) Technical Skills Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manager Expertise in managing Major Incidents , including Root Cause Analysis (RCA) and Reason for More ❯

role fully paid for by my client! 1st Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support More ❯

communication and interpersonal skills, with the ability to remain calm and effective under pressure Proactive problem solver with strong ownership and follow-through Excellent time management and prioritisation skills ITIL knowledge (desired but not required) Team player capable of working autonomously while escalating appropriately when required Commitment to continuous professional growth and learning Preferred but Not Required: Knowledge of trading More ❯

to enterprise environments. Strong experience in Level 1–3 support workflows and escalation management. Deep understanding of end-user computing, networking, infrastructure, and cloud systems. Experience with ticketing systems, ITIL framework, and service delivery SLAs. Strong problem-solving , communication and analytical skills, with the ability to explain and present ideas clearly A customer-first approach: takes responsibility for issues and More ❯

customer and organisation Ability to understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf Apple Device Management Windows 10/11 Active Directory/Group Policy More ❯

technical understanding of servers, storage, networking, virtualisation, and cloud platforms (AWS, Azure, or GCP). Experience working within structured governance frameworks and managing complex stakeholder environments. Solid grasp of ITIL processes, service transition, and change management best practices. Excellent leadership, communication, and presentation skills, with the ability to engage both technical and non-technical audiences. Proficiency in project management tools More ❯

and proposal skills: ability to translate business needs into standardized reference architectures, bill of materials, and delivery plans; fluent in cost models and ROI justification. Delivery excellence: familiarity with ITIL-based processes, service catalogs, transition-to-live, and ongoing service improvement programs. Communication and leadership: excellent stakeholder management, executive-level presentation, and the ability to lead cross-functional teams. #teceze More ❯

causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We’re Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. More ❯

Access, Intune Endpoint Manager, and PowerShell scripting. Successful track record delivering large-scale migration projects, with Tier-3 support experience. Strong analytical, problem-solving, and stakeholder engagement skills. Desirable: ITIL or similar frameworks, regulated/global environment experience, Zero Trust/Copilot, Defender, and Purview exposure. Ready to join an international banking group where you'll be challenged, supported, and More ❯