1 to 25 of 62 ITIL Jobs in the City of London

Exchange Online, SharePoint Online and OneDrive; oversight of service health, messaging, meeting services, external sharing and information lifecycle controls with relevant owners. Desirable Experience ITIL qualification or equivalent practical experience; familiarity with multi-provider service integration, commercial governance and service management platforms. Experience governing Windows Server services, technology lifecycle risks ...

Computer Science, Information Technology, or related field. Relevant certifications preferred: Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Intune/Endpoint Administrator Okta Certified Administrator ITIL Foundation Key Competencies Leadership and stakeholder management Excellent communication and presentation skills Customer-focused approach Flexible to work in shifts and long hours Work from ...

team, you’ll help maintain a stable and secure IT environment, contributing to the continual improvement of systems and services in line with ITIL best practices. Your Responsibilities Will Include: Providing responsive 1st line support and resolving IT issues efficiently in line with SLAs. Installing, configuring, and maintaining laptops, desktops ...

Certified: Azure Fundamentals (AZ-900) Microsoft Certified: Security, Compliance and Identity Fundamentals (SC-900) Oracle Cloud Infrastructure Foundations Associate Microsoft Certified Technology Specialist (MCTS) ITIL Foundation v3 Soft skills Communication: A clear and confident communicator with strong written and verbal skills, particularly in high‐pressure scenarios. Able to translate technical ...

skills. Desire to learn and adapt to new technology skillsets. Strong customer-service and interpersonal skills. Knowledge of standard methodologies of Service Delivery (Agile, ITIL, ITSM) Experience of working in a financial institution in technology #J-18808-Ljbffr ...

/Ops. Enable client business outcomes through delivery of change such as cost reduction, operational effectiveness and embedding change and cultural adoption. Skills & Qualifications ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Proven experience in designing, implementing and managing SIAM Proven ITSM tooling implementation experience, such ...

escalation. Documentation of resolutions into Knowledgebase and update service documentation as appropriate. Identification of service improvement opportunities. Project delivery support. Adherence to ITIL standards. Essential requirements: Proven experience in an IT support role, either in-house or with a Managed Service Provider. Strong verbal and written communication skills. Excellent troubleshooting ...

team Desirable PowerShell scripting or automation experience Backup and disaster recovery exposure (e.g. Veeam) Experience with Dynamics 365 or other business systems Familiarity with ITIL‐aligned processes About You Proactive and hands‐on, with strong ownership of technical issues Able to work independently and manage priorities effectively Flexible and adaptable ...

organisation, prioritisation and problem-solving skills. Strong communication skills and a customer-focused approach. Confidence managing escalations and working with stakeholders at all levels. ITIL Foundation or equivalent practical experience would be beneficial The salary for this role is paying up to £60,000 plus benefits and is offered with ...

long‐term solutions. Develop and implement self‐healing automation for recurring failures. Service Operations & Support (Managed Services) Provide L2/L3 support aligned with ITIL practices (incident, problem, change management). Participate in on‐call rotations and handle critical incident response. Maintain detailed SOPs, runbooks, knowledge‐base articles, and client ...

resource planning, shift scheduling, and coverage management to maintain support service availability. Support vendor relationships and elevate service delivery concerns where appropriate. Promote ITIL best practices across Incident, Request, Problem, Asset, and Knowledge Management disciplines. Education & Experience Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or equivalent … Ability to manage competing priorities and maintain service excellence under pressure. Customer‐focused mindset with a passion for delivering exceptional user experiences. Certifications (Preferred) ITIL 4 Foundation. Microsoft 365 Administrator, Endpoint Administrator, or related Microsoft certifications. ServiceNow certification desirable. Leadership, coaching, or people management qualifications advantageous. Key Performance Indicators (KPIs ...

influence teams and challenge poor data quality or process adherence constructively. Experience driving process and tooling improvements. Strong written and verbal communication skills. ITIL Foundation certification or equivalent practical ITSM experience. Desirable: Experience with Atlassian Jira Service Management/Assets/Data Manager. Experience with Lansweeper and Atlassian Assets Discovery ...

RedHat Linux Solid understanding of Networking, routing, VLANs, and general networking concepts Proven troubleshooting skills across multiple infrastructure layers Working knowledge of Monitoring systems, ITIL and Ticketing systems (preferably SNOW) Excellent interpersonal and communication skills, with the ability to explain technical issues to both technical and non-technical audiences Proactive ...

oversight and deployment of IT hardware and software assets across their entire lifecycle. This role ensures the company maintains accurate asset records, aligns with ITIL standards, complies with security protocols, and executes deployments and decommissions efficiently. The ideal candidate is process-oriented, detail-driven, and capable of operating at both ...

supporting financial-services clients. Knowledge of APIs, Postman, system integrations, XML/JSON, logs, SQL or similar troubleshooting tools. Experience with Jira Service Management, ITIL practices and Major Incident Management. What Success Looks Like Operate confidently within the Service queue and develop strong knowledge of WSD products and customer workflows. ...

highly available, high-performing business systems.Identifies and assists with enterprise Data Security planning and achievement, including Disaster recovery planning and testing.Adopts appropriate elements of ITIL standards for maturity in Service Management processes, particularly Incident, Problem, Change, and Configuration Management.Manages implementation and support of Firm technology strategies and initiatives.Measures and improves ...

Security Operations Analyst Associate, Identity and Access Administrator Associate, CISSP, CCSP, CISM, AWS Certified Security, Google Professional Cloud Security Engineer, CompTIA Security+, GIAC, TOGAF, ITIL 4, PMP or Certified Customer Success Manager. Candidates should hold, or be prepared to obtain within 12 months, at least one relevant cloud or security ...

dependencies, and resilience/DR practices. Experience running dress rehearsals , coordinating cross-team cutovers, and leading go/no-go forums. Working knowledge of ITIL-aligned change, release, and incident management in regulated environments. Excellent planning and dependency management; strong “get it done” execution bias. Clear, calm leadership during high ...

edge (SSE) platforms such as Forcepoint or Netskope, including zero trust network access (ZTNA) and cloud access security broker (CASB) capabilities. Understanding of current ITIL practices (ITIL 4 or Version 5) and how to apply them to incident, problem and change management, and continual improvement. The role requires Demonstrate examples ...

Degree qualified in a relevant discipline, or equivalent hands‐on experience supported by industry‐recognised certifications (e.g. Microsoft certifications). Understanding of ITIL processes (ITIL Foundation beneficial), strong practical experience in a 2nd line support environment is essential. Strong knowledge of: Windows 10/11, Windows Server Active Directory, Azure ...

delivering excellent customer service to all levels of staff and ensuring timely issue resolution Monitor and maintain IT systems using support tools aligned with ITIL best practices Contribute to incident management, logging and tracking issues within SLAs Support key business applications and ensure minimal disruption to users Assist with ...

industry experience Microsoft Windows 10+ Active Directory ADMP CoreView Microsoft Exchange Office365/2016+ Mimecast Microsoft Teams Zoom SCCM MS AutoPilot MS CoPilot ITIL Best Practice Remote Support Tools Incident, Request, Problem and Change Management Knowledge of administrative and clerical procedures Compliance and Regulatory Responsibilities To remain compliant with … date and meet the Company’s requirements Maintain accurate records and deal with correspondence appropriately Professional Qualifications Relevant professional IT qualifications ITIL Foundation V3/V4 What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead ...

automation skills, Knowledge of storage networking, Fibre Channel and Cisco MDS, Exposure to Pure Storage, Commvault or Cohesity would be advantageous, Experience working within ITIL-controlled enterprise environments. This is a hands-on technical role where storage expertise, problem-solving and the ability to take ownership are essential. It will ...

automation skills, Knowledge of storage networking, Fibre Channel and Cisco MDS, Exposure to Pure Storage, Commvault or Cohesity would be advantageous, Experience working within ITIL-controlled enterprise environments. This is a hands-on technical role where storage expertise, problem-solving and the ability to take ownership are essential. It will ...

hybrid setting. Based in London, you will be the first voice for customers, triaging issues, logging tickets, and delivering practical solutions while working within ITIL processes. You’ll manage Office 365 and Active Directory tasks, support Windows devices with Autopilot and Intune, and collaborate with senior colleagues to meet ...