1 to 25 of 31 ITIL Jobs in the City of London

server, and networking environments Excellent customer-facing and written and verbal communication skills Able to work independently and as part of a support team ITIL or similar service management experience desirable Degree in IT or related discipline preferred but not essential Working Model Primarily remote , with customer interaction via remote ...

identify efficiency gains and automation opportunities Drive improvements in incident, problem, change, and request management processes Ensure alignment with best practice frameworks (e.g. ITIL) Act as a bridge between business users and technical teams Engage with stakeholders across Technology, Operations, and Change functions Provide clear communication and updates on requirements ...

server, and networking environments Excellent customer-facing and written and verbal communication skills Able to work independently and as part of a support team ITIL or similar service management experience desirable Degree in IT or related discipline preferred but not essential Working Model Primarily remote , with customer interaction via remote ...

Desirable Formal training or qualifications within Information Technology Familiarity with IT service management tools (e.g., ServiceNow) Knowledge of IT service management frameworks such as ITIL ...

Microsoft 365, Intune, Entra ID (Azure AD), Exchange, and Teams On Prem to cloud migration experience Proven infrastructure or operations leadership experience Background in ITIL-led service environments Experience managing hybrid/cloud estates and modern workplace technologies Ability to balance strategic thinking with technical execution Insurance or broader financial ...

Project management certification (PMP, PRINCE2, Agile, or equivalent) Experience managing project portfolios in managed services environments Familiarity with IT Service Management frameworks such as ITIL Exposure to DevOps operating models within professional services or managed services environments, including infrastructure automation, continuous delivery practices, and integrated engineering and operations workflows. ...

User Services, in a corporate or HQ environment. Previous experience in a supervisory or team-lead role is essential Strong understanding of ITIL-aligned incident, request, and escalation management. Confident working with walk-up support models and appointment-based services. Excellent customer service skills, with experience supporting senior stakeholders ...

scale environment. Relevant certifications such as CompTIA Server+ and CompTIA Network+ are desirable. Additional certifications such as BICSI, CDCTP®, CCNA Data Center, CDCMP®, or ITIL® are advantageous but not essential. ...

programmemanagement capability within complex environments. Industry knowledge inFinancial Services or Corporate sectors. Preferred Certifications Cloud (AWS, Azure,GCP), CISSP, CCSP, CISM, SABSA, TOGAF, PRINCE2, ITIL, COBIT. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. ...

relationships, and integrity) Strong understanding of IT Asset Management lifecycle (hardware, software, cloud) Experience supporting Change Management with impact and dependency analysis Familiarity with ITIL practices (Configuration, Asset, Change Management) Experience working with ITSM tools (e.g. ServiceNow CMDB) This role is not suitable for Service Desk, general IT support ...

Skills Advanced JAMF or macOS MDM knowledge Shell scripting or automation experience Understanding of ISO 27001, SOC II, or similar security frameworks Familiarity with ITIL v4 practices Personal Attributes Proactive and solutions-focused Strong sense of ownership and accountability Confident communicator with internal stakeholders Eager to learn and develop technical ...

experience in enterprise application support or IT operations. * Ability to work with PowerShell and Python. * Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. * ITIL Foundation or other relevant certifications desirable. Applications Operations Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based ...

. * PowerShell scripting for automation and administration. * Mobile Device Management (MDM) for iOS/Android. * Experience supporting a 600+ user enterprise environment. * Familiarity with ITIL-aligned processes. * Experience with identity management technologies such as AAD, Conditional Access, MFA. EUC Analyst In accordance with the Employment Agencies and Employment Businesses Regulations ...

internal standards. Key Skills: VMware Suite, ESXi, vCenter, NSX, VCF, Windows Server, AD, DNS, DHCP, PKI, Linux, Veeam, Docker, Kubernetes, Nagios, Networking, Cyber Security, ITIL, NSD. How to apply: Please either apply through this advert or emailing me directly via jon.mills@searchability.com. For further information please call me: +44 ...

Access, just-in-time access, information protection, MIP labels, audit. - Certifications (desirable): TOGAF or BCS ESA; Azure Solutions Architect Expert; Power Platform Solution Architect; ITIL; security (e.g., CCSP/CISSP) as nice-to-have. IT Solutions Architect (AI/Azure/M365) In accordance with the Employment Agencies and Employment ...

coaching experience in agile and DevOps transformation Strong understanding of: Hybrid & multi-cloud environments CI/CD pipelines SRE & DevSecOps models Observability & monitoring platforms ITIL and ITSM frameworks Experience defining and tracking OKRs/KPIs A product-centric mindset applied to platform engineering Demonstrated cross-functional leadership Experience in platform ...

business leadership Desirable Experience Exposure to divestments, carve-outs, or business separations Knowledge of security frameworks (access control, encryption, compliance standards) Familiarity with ITIL and/or PRINCE2 methodologies ...

within Microsoft environments (M365/Azure) Strong focus on network security and infrastructure resilience CCNP certification required Experience with Mimecast highly desirable Knowledge of ITIL processes (incident, change, problem management) beneficial Comfortable travelling between sites when required Experience Typically 5+ years in network/infrastructure engineering roles Experience operating ...

platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage ...

both written and verbal, with the ability to build effective working relationships. * Leadership capabilities and confidence in guiding teams through complex change. * Understanding of ITIL practices, enterprise architecture, and data governance principles. Location: Remote, with occasionally onsite meetings in London IR35: Outside IR35 Rate: Approx £500 Start date: ASAP Duration ...

critical. Key experience includes: Strong background in Problem Management, RCA, or Major Incident analysis Experience in enterprise IT operations environments Solid understanding of ITIL processes (Incident, Problem, Change) Ability to analyse complex technical and process-driven issues Strong written and verbal communication skills Confidence working with technical teams and challenging ...

clear strategic reports, analyse trends and communicate insights effectively. Helpful but Not Essential Experience in financial services or another regulated industry. Knowledge of SIAM, ITIL or similar service management practices. Familiarity with contract structures, service levels and transition considerations. Understanding of technology portfolios, service maps or enterprise architecture concepts. Competencies ...

Ability to translate often-complex requirements into decisive digital platform strategies Excellent presentation skills. Desirable skills/knowledge/experience: ServiceNow Implementation Specialist certification. ITIL V3/V4 foundation certification. Java developer certification. Strong knowledge of Agile/Scrum methodology or trained in this area. Rewards & Benefits TCS is consistently ...

RACI, support models) Drive ORR readiness, risk tracking, and BAU handover documentation Qualifications: Proven Business Analyst experience with Service Design/Transition exposure Strong ITIL knowledge and ServiceNow experience (CMDB, workflows, catalogue) Confident managing multiple stakeholders and delivery workstreams Structured, proactive, and highly delivery-focused ...

London based global law firm on a permanent basis. Key Responsibilities Define and manage knowledge management strategy, governance, taxonomy, and lifecycle aligned to ITIL Own and optimise the ServiceNow Knowledge Base, ensuring accurate and accessible content Drive click apply for full job details ...