1 to 25 of 49 ITIL Jobs in the City of London

Computer Science, Information Technology, or related field. Relevant certifications preferred: Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Intune/Endpoint Administrator Okta Certified Administrator ITIL Foundation Key Competencies Leadership and stakeholder management Excellent communication and presentation skills Customer-focused approach Flexible to work in shifts and long hours Work from ...

Certified: Azure Fundamentals (AZ-900) Microsoft Certified: Security, Compliance and Identity Fundamentals (SC-900) Oracle Cloud Infrastructure Foundations Associate Microsoft Certified Technology Specialist (MCTS) ITIL Foundation v3 Soft skills Communication: A clear and confident communicator with strong written and verbal skills, particularly in high‐pressure scenarios. Able to translate technical ...

long‐term solutions. Develop and implement self‐healing automation for recurring failures. Service Operations & Support (Managed Services) Provide L2/L3 support aligned with ITIL practices (incident, problem, change management). Participate in on‐call rotations and handle critical incident response. Maintain detailed SOPs, runbooks, knowledge‐base articles, and client ...

/HR Consulting, construction, engineering, manufacturing Experience with Autodesk, Prosapien, Primavera P6, Bentley or similar operational platforms AI or Microsoft Power Platform experience MS, ITIL, Agile, PRINCE2, PMP certifications Degree in IT, Business Systems, Computer Science or related discipline Microsoft Power Platform or project management certifications This is an exceptional ...

decisions under pressure and balance service resilience, security, cost and delivery priorities. Desirable Qualifications and Experience Relevant cloud certification at associate or professional level. ITIL qualification or equivalent service-management experience. Experience with infrastructure as code, DevOps practices, site reliability engineering or platform engineering. Knowledge of AWS, Azure, Salesforce & Oracle ...

corporate goals. Strong documentation and report writing skills (to both technical and business audiences). Have excellent time management and organisational skills. Knowledge of ITIL framework (Incident, Problem, Change and Request processes). Strong vendor management experience for providing managed support services (storage support, Helpdesk) Solid understanding of monitoring ...

enterprise architecture frameworks and digital transformation best practices. Familiarity with large-scale infrastructure and digital programmes within complex organisations. Professional certifications such as TOGAF, ITIL or cloud certifications across AWS, Microsoft Azure or Google Cloud Platform. What We're Looking For We are looking for a technically strong and commercially ...

supporting financial-services clients. Knowledge of APIs, Postman, system integrations, XML/JSON, logs, SQL or similar troubleshooting tools. Experience with Jira Service Management, ITIL practices and Major Incident Management. What Success Looks Like Operate confidently within the Service queue and develop strong knowledge of WSD products and customer workflows. ...

Security Operations Analyst Associate, Identity and Access Administrator Associate, CISSP, CCSP, CISM, AWS Certified Security, Google Professional Cloud Security Engineer, CompTIA Security+, GIAC, TOGAF, ITIL 4, PMP or Certified Customer Success Manager. Candidates should hold, or be prepared to obtain within 12 months, at least one relevant cloud or security ...

Microsoft Copilot. Microsoft Word, Excel and Outlook. Relevant qualifications or equivalent practical knowledge are expected, including Microsoft Information Protection or Compliance products and ITIL Foundation. ISO 27001 Foundation, Auditor or Implementer qualifications, alongside CISSP or CISM, would be advantageous. ...

dependencies, and resilience/DR practices. Experience running dress rehearsals , coordinating cross-team cutovers, and leading go/no-go forums. Working knowledge of ITIL-aligned change, release, and incident management in regulated environments. Excellent planning and dependency management; strong “get it done” execution bias. Clear, calm leadership during high ...

life. Strong vendor and supplier management experience, including contracts and renewals. Experience identifying opportunities for cost optimisation and service improvement. Good knowledge of ITIL and core IT Service Management processes . Excellent stakeholder management, influencing and negotiation skills.The ability to communicate effectively with both technical and non-technical audiences. Strong ...

support, with hands-on experience at a 2nd line level, ideally in a fast-paced or customer-focused environment Solid understanding of ITIL principles, with practical experience across incident, problem, and change management processes Demonstrated ability to take full ownership of stakeholder relationships and manage projects through to completion with ...

reliability, resilience, and modern cloud operations. Key responsibilities include: Define and embed SRE engagement models aligned to modern engineering and traditional ITSM/ITIL practices Establish SLIs, SLOs, and Error Budgets Shape observability strategies using metrics, logs, and traces Design incident response models and post-incident learning loops Reduce toil ...

experience, including team leadership and project delivery. Strong technical knowledge across IT infrastructure, systems administration, networks, applications and cybersecurity. Experience in IT governance, ITIL processes, change management and incident management. Strong understanding of financial services IT environments, regulatory requirements and risk controls. Excellent communication, stakeholder management and decision-making skills. ...

networking, and modern application/platform environments, sufficient to effectively manage technical suppliers. Knowledge of financial markets. Familiar with Jira/Confluence. Familiar with ITIL and/or ISO 27001, ISAE 3402, or SOC 2. What we offer as an employer Join an Innovative Leader: Be part of a pioneering ...

management and executive communication skills. Desirable Experience Utilities, Energy or Critical National Infrastructure experience. Regulated industry experience. Experience managing SIAM or multi-supplier environments. ITIL certification. MSP/Prince2 Practitioner. Agile/Sprint Programme delivery experience. Experience supporting service transition into a managed service provider. Required Skills Programme Management Exit ...

Enterprise architecture certification such as TOGAF or equivalent is preferred. Azure, cloud architecture, security, data architecture, integration architecture or architecture governance certifications are advantageous. ITIL Foundation or equivalent service management certification is advantageous. SIAM Service Integration and Management Foundation is advantageous. Strong knowledge of enterprise architecture governance, standards, principles ...

Connect Direct. Ability to collaborate highly effectively with Engineering and other operational support teams to support the end to end service. Knowledge of ITIL framework (understanding of Incident, Problem, Change) Strong documentation and technical writing skills. Experience of enterprise monitoring systems Strong experience in working with ticket systems such ...

similar enterprise databases. Understanding of ETL/Data Warehouse concepts. Scripting or automation knowledge using PowerShell, Python, Shell, or similar technologies. Experience with ITIL-based Incident, Problem, Change, and Release Management processes. Experience working in enterprise production-support environments. Functional/Behavioural Skills Strong analytical and troubleshooting skills. Ability ...

users in all their offices. An ideal candidate must have a combination of the following skills: A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management Demonstrate strong organisational skills and be accountable for your daily workload Responsibility for being ...

Brocade SAN Switches & SanNav Strong teamwork and interpersonal communication. Have a proven problem solving ability. Proactive approach to personal workload management. Awareness of the ITIL Service Management framework and specifically incident and change management Use and support of Veritas NetBackup Good knowledge of NetApp & Hewlett Packard storage devices General knowledge ...

hospitality, fuel retail, or multi-site environments. Exposure to cloud-based payment platforms and API integrations. Project management certification (PRINCE2, PMP, Agile, Scrum). ITIL certification. PCI Professional (PCIP) or related payment industry qualifications. Other Titles Payment Systems Manager Payment Operations Manager Head of Payments Payments Technology Manager POS & Payments ...

Highly organised with excellent attention to detail. Resilient and adaptable in a dynamic project environment. Desirable Skills: Familiarity with Agile delivery practices. Understanding of ITIL and service transition processes. Previous experience delivering in construction or engineering project environments. Ability to promote continuous improvement across project teams. #J-18808-Ljbffr ...

party vendors and service providers Oversee change, release, and capacity management On-call support including out-of-hours critical periods WHO YOU ARE Essential: ITIL qualified with 5+ years managing support functions in Financial Services Strong incident, problem, change, and release management experience Experience supporting critical, high-volume trading systems ...