1 to 25 of 33 ITIL Jobs in the City of London

required Strong documentation skills for client-facing materials and governance Confident communication and presentation skills with senior management and clients Practical working knowledge of ITIL Effective negotiation and stakeholder management capabilities If you'd like to discuss this Cloud Delivery Lead in more detail, please send your updated ...

causes. Contribute to SOPs, runbooks, and knowledge base articles. Maintain CMDB/asset database, handle RMA/repairs, and ensure compliant disposal. Key Requirements: ITIL-oriented (certification preferred). Strong analytical, organizational, and communication skills. Solid understanding of IT infrastructure and lifecycle. Fluent in English, team player, customer focused. Physically ...

Fundamental certificates like AZ104/SC100/M100 etc 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows ...

Strong interpersonal, communication, and documentation skills, with cultural sensitivity for regional users. Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent preferred. ITIL Foundation certification and prior exposure to VIP user support highly desirable. ...

experience or strong knowledge of ITSM, HRSD, ITAM, and CSM. Business Analysis: Experience gathering requirements, documenting processes, and facilitating workshops. Process Knowledge: Understanding of ITIL principles and HR or customer service processes. Communication Skills: Ability to translate complex technical concepts into business-friendly language. Collaboration: Comfortable working with cross-functional ...

Adaptive Security Policies—balancing exceptional user experience with enterprise-grade security. We operate under an ISO/IEC 27001-certified ISMS and an ITIL-aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people-first organisation where your career will ...

migrations and post-migration optimisation. Excellent stakeholder engagement skills, able to communicate technical strategy to non-technical audiences. Certifications such as Azure Solutions Architect, ITIL, or Microsoft 365 Administrator desirable. Apply today with your most up-to-date CV! BH34985 ...

ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance ...

outputs, challenge root cause analysis where required, and ensure corrective actions are completed. Maintain service readiness for audits, DR testing, and regulatory requirements. Apply ITIL-aligned practices pragmatically to ensure service stability rather than process overhead. What We're Looking For Proven experience supporting Eclipse (Sequel) within a London Market ...

detail Confident written and verbal communication skills, particularly with technical stakeholders Desirable Exposure to data centre, infrastructure, or cloud migration projects Familiarity with ITIL-based change management or formal change control processes Experience working alongside Solution Designers or Architects Entry-level project management qualification or working towards one (e.g. PRINCE2 ...

tools. Produce and interpret service performance and security data for trend analysis and reporting. Promote automation and scripting to streamline authentication tasks. Collaborate under ITIL frameworks for problem management and root cause analysis. Educate other tech functions on authentication technologies and champion customer satisfaction. Essential Skills & Experience In-depth knowledge ...

large organisations. Proven success driving digital transformation across infrastructure and operations. Strong stakeholder management and influencing skills at Board/Executive level. Certified in ITIL, TOGAF, SAFe or Cloud (AWS, Azure, GCP). A visionary leader who can deliver clarity, strategy and results. Why Apply? This is a rare opportunity ...

security domains and managed security services. Proven experience working in large, complex organisations. Excellent stakeholder management and communication skills. Understanding of service management frameworks (ITIL, etc.) Strong written and verbal communication skills Why This Role? Managing security delivery governance & quality in a global transformation programme. Innovation is at the heart ...

Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler/F5, Cisco Wireless/SD-WAN/DNAC/ISE/ACI, ITIL knowledge, SC clearance or ability to obtain. Why Join Us: Work on cutting-edge network platforms. Supportive team environment and career development opportunities. Balanced shift ...

Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler/F5, Cisco Wireless/SD-WAN/DNAC/ISE/ACI, ITIL knowledge, SC clearance or ability to obtain. Why Join Us: Work on cutting-edge network platforms. Supportive team environment and career development opportunities. Balanced shift ...

communication, negotiation, and stakeholder management skills. Preferred Qualifications PMP or PRINCE2 certification. Experience in Cloud platforms (AWS, Azure) and infrastructure modernization projects. Familiarity with ITIL processes and service management. Randstad Technologies is acting as an Employment Business in relation to this vacancy. ...

product and engineering teams Coach and mentor engineers and technical leads to build long-term SRE capability Support the transition from traditional ITSM/ITIL-heavy processes to an application-focused support culture Act as an advocate for cultural change, ownership, and reliability-focused engineering Collaborate closely with onshore ...

detail Confident written and verbal communication skills, particularly with technical stakeholders Desirable Exposure to data centre, infrastructure, or cloud migration projects Familiarity with ITIL-based change management or formal change control processes Experience working alongside Solution Designers or Architects Entry-level project management qualification or working towards one (e.g. PRINCE2 ...

Communicate project status, risks, and issues to stakeholders in a clear and timely manner. Manage stakeholder expectations and ensure alignment with project goals. Qualifications: ITIL and PMP or PRINCE2 certification preferred. Minimum of 3 years of project management experience in a consulting environment ServiceNow deployment and improvement project experience essential ...

traditional software and project methodologies Preferred experience: ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) ServiceNow Certified Application Developer (CAD) Certified in ITIL Foundation (v3 or v4) Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow ...

Management and Problem Management. Experience operating in a multi-supplier/outsourced environment. Solid understanding of Telco networks (core, access, signalling) and IT platforms. ITIL knowledge Salary: Up to £70,000 + bonus + package Location: London (good work from home options available) If you are interested in this Network ...

implementend-to-endsecurityimprovements,andestablishpathwaystoSOC2complianceforourhighlyregulatedclients ProductRoadmap&Strategy Createaconversationalroadmapthatbalancesnewfeatureswithtechnicaldebtwhilstguidingcustomerenhancementpriorities BestPracticeDevelopmentStandards Implementautomatedtestingframeworks,introduceBDDpractices,andbuildacultureofcontinuousimprovement OperationalResilience Eliminatesinglepointsoffailure,createredundancy,andestablishrobustbusinesscontinuitycapabilities WhatMakesYouExceptional Youbring: Deep.Netmasteryyou'vebuiltproductionsystemsatscale StrongAzurearchitectureexperiencewithcloud-nativedesignpatterns Demonstrablesecurityframeworkexperience(SOC2,ISO27001,ITIL) Hands-onautomatedtestingframeworksexpertise PracticalBDDfamiliarity Moreimportantly,youare: Astrategicpartnerwhocanbalancetechnicalexcellencewithcommercialreality Hands-onwhenneededcomfortablecoding,reviewingarchitecture,ordebuggingcriticalissues Ateambuilderreadytorecruit,mentor,anddeveloptechnicaltalent Customer-awareyouunderstandthatTriangleservesmission-criticaltradingsystemswherereliabilitymatters Growth-orientatedexcitedbythejourneyfromspecialistconsultancytoglobalsoftwareplatform BonusPointsFor: ETRM/CTRMplatformexperience,financialservicesorenergysectorbackground,experiencewithEndur/ ...

maintain clear technical documentation and knowledge base materials. Mentor junior service desk staff, providing technical guidance and supporting their development. Ensure adherence to ITIL best practices across Incident, Request, Problem, and Change Management. Required Skills & Experience - Proven 3rd line technical support experience within a service desk or infrastructure support environment. … with PowerShell scripting for automation and diagnostics. Good understanding of networking fundamentals such as DNS, DHCP, and VPN. Process & Compliance Knowledge - Working knowledge of ITIL best practices. Ability to follow structured Change Control processes. Awareness of security frameworks such as Cyber Essentials and ISO 27001. Soft Skills - Strong analytical ...

technical coordination, crisis management skills, and the ability to work under pressure in a fast-paced environment. The position requires hands-on experience in ITIL-based incident processes, Telco application support, and exposure to infrastructure and cloud technologies. 1. Incident Handling & Coordination Lead and manage P1/P2 incidents across … monitoring platforms to enhance proactive incident management. Skills & Requirements: 8+ years of experience in Incident Management within Telco IT domain. Strong knowledge of ITIL practices and ITSM tools (Helix, Remedy) and monitoring platforms. Excellent communication and crisis management skills. Ability to manage multiple stakeholders under pressure and maintain structured updates. ...

large enterprise environment. * Strong knowledge of EntraID, Azure, Teams, and Intune. * Experience with PowerShell scripting and M365 security/compliance tools. * Familiarity with ITIL practices and service management tools (e.g., ServiceNow). * Broad expertise in on-premise and cloud-based infrastructure and security technologies. * Understanding of cloud governance frameworks, including … Broad expertise and knowledge in infrastructure and security technologies * Supplier relationship management experience * Knowledge of working in a multi-site environment * Experience working in ITIL environments (Change, Incident, and Problem Management) If you are looking for an exciting new challenge to join a leading team and play a key role ...