1 to 25 of 62 ITIL Jobs in the City of London

time. Preferred Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent practical experience is welcome. Relevant certifications such as ITIL Foundation, CompTIA A+, Network+, or Security+, Microsoft Endpoint Administrator. Strong understanding of ITSM practices, including incident, request, problem, change, knowledge, and asset management. Experience automating ...

team Strong coaching and mentoring skills, with the ability to lead a technically capable support team Good knowledge of ITSM principles, ideally supported by ITIL certification Strong experience using service desk data, KPIs and SLAs to drive performance and continuous improvement Good technical understanding of Microsoft 365, Azure and endpoint ...

Computer Science, Information Technology, or related field. Relevant certifications preferred: Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Intune/Endpoint Administrator Okta Certified Administrator ITIL Foundation Key Competencies Leadership and stakeholder management Excellent communication and presentation skills Customer-focused approach Flexible to work in shifts and long hours Work from ...

long‐term solutions. Develop and implement self‐healing automation for recurring failures. Service Operations & Support (Managed Services) Provide L2/L3 support aligned with ITIL practices (incident, problem, change management). Participate in on‐call rotations and handle critical incident response. Maintain detailed SOPs, runbooks, knowledge‐base articles, and client ...

. Understanding of Microsoft solutions including Microsoft 365, Azure, Security, Modern Workplace, and Copilot technologies. Experience supporting customer technology roadmaps and digital transformation initiatives. ITIL awareness or service management knowledge. Knowledge & Competencies Strong customer success and customer lifecycle management principles. Excellent stakeholder engagement and relationship-building skills. Commercially focused with ...

/HR Consulting, construction, engineering, manufacturing Experience with Autodesk, Prosapien, Primavera P6, Bentley or similar operational platforms AI or Microsoft Power Platform experience MS, ITIL, Agile, PRINCE2, PMP certifications Degree in IT, Business Systems, Computer Science or related discipline Microsoft Power Platform or project management certifications This is an exceptional ...

Strong problem-solving and decision-making capabilities High attention to detail and organisational skills Desirable Qualifications VMware certification (VCP, VCAP) Cloud certifications (Azure, AWS) ITIL certification (Foundation or higher ...

ServiceNow or similar Knowledge of Incident, Problem and Change Management processes Excellent troubleshooting and analytical skills Experience documenting support procedures and knowledge articles ITIL v3, v4 or equivalent service management experience What's on Offer? Up to £55,000 salary 20% discretionary bonus 15% pension contribution London-based role Exposure ...

equivalent professional experience. Relevant professional certifications in Microsoft Azure, Microsoft Power Platform, Microsoft 365, AI, cloud architecture, data engineering, security, Agile/Scrum or ITIL are advantageous but not essential. Competencies Customer Focus Driving Change Driving Results Embraces Diversity Enterprise Leadership Judgement and Decision Making Risk Management Strategic and Visionary ...

technical and non-technical audiences. Experience working with third-party providers across on-premise and cloud services. Strong planning skills and knowledge of ITIL processes and best practice. This is an excellent opportunity to join a highly regarded global organisation where you'll play a key role in strengthening cybersecurity ...

corporate goals. Strong documentation and report writing skills (to both technical and business audiences). Have excellent time management and organisational skills. Knowledge of ITIL framework (Incident, Problem, Change and Request processes). Strong vendor management experience for providing managed support services (storage support, Helpdesk) Solid understanding of monitoring ...

programmes they have led, including specific business outcomes, efficiency gains, cost reductions, service improvements, or resilience enhancements. Desirable Experience Financial Services or Banking experience ITIL certified Operational Resilience programmes Major Incident Management Command Centres ServiceNow, Jira Service Management, PagerDuty, OpsGenie Power BI, Splunk, or related reporting solutions Crisis Management, Cyber ...

Engineer Experience: MSP background preferable 2-3 years proven experience in an IT support role (1st/2nd line) Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows ...

engagement. Contribute to proposals, thought leadership and business development. What We Are Looking For Experience in consulting and/or technology transformation. Knowledge of ITIL service management processes. Experience with AWS, Azure and/or Google Cloud. Understanding of DevOps, CI/CD and Infrastructure as Code. Knowledge of cloud ...

deliver effective application support. Skills Experience supporting enterprise applications within a production environment. Strong incident, problem and change management experience. Good understanding of ITIL and service management principles. Strong troubleshooting, analytical and problem-solving skills. Experience with application monitoring, alerting and operational support tools. Knowledge of automation, scripting or continuous ...

deliver effective application support. Skills Experience supporting enterprise applications within a production environment. Strong incident, problem and change management experience. Good understanding of ITIL and service management principles. Strong troubleshooting, analytical and problem-solving skills. Experience with application monitoring, alerting and operational support tools. Knowledge of automation, scripting or continuous ...

reliability, resilience, and modern cloud operations. Key responsibilities include: Define and embed SRE engagement models aligned to modern engineering and traditional ITSM/ITIL practices Establish SLIs, SLOs, and Error Budgets Shape observability strategies using metrics, logs, and traces Design incident response models and post-incident learning loops Reduce toil ...

stakeholders across regions and organisations Comfortable operating in complex, matrixed environments Comfortable operating with ambiguity and driving structure across complex organisational boundaries Qualifications Required: ITIL v4 Foundation SIAM Foundation or Practitioner Preferred: Experience with ServiceNow or equivalent ITSM tooling Experience operating within regulated financial services environments Competencies Customer Focus Driving ...

network security principles . Experience supporting security assessments, audits and penetration testing. Knowledge of security frameworks including NIST and Cyber Essentials . Understanding of ITIL processes, particularly Incident, Change and Problem Management. Strong communication and stakeholder management skills. The ability to work independently, manage competing priorities and solve complex security ...

knowledge would be advantageous • Microsoft 365, Windows Server or Linux knowledge would be advantageous • PowerShell scripting and automation skills would be advantageous • ITIL awareness would be advantageous This Data Protection Specialist opportunity would suit someone who enjoys owning technical issues, supporting customers and developing deeper expertise within enterprise data protection ...

experienced in driving organisational adoption of ESM practices, supporting service owners, and ensuring services deliver measurable value and excellent customer experiences. Knowledge of ITIL, end-to-end service design, service mapping, Lean Six Sigma, and enterprise service management platforms would be advantageous. In return, you'll join a collaborative ...

stability, SLA compliance, operational excellence, and effective change governance across application and infrastructure environments. The ideal candidate will have strong hands-on experience in ITIL processes, stakeholder management, CAB governance, service reporting, major incident management, and continuous service improvement. Key Responsibilities Change Management Govern the ITIL Change Management process across … service delivery. Must-Have Skills & Experience Very Strong experience in IT Service Management, Service Delivery, or Service Operations . Strong hands-on experience in ITIL processes : Change Management Major Incident Management Service Request Management Service Level Management Experience owning and governing the end-to-end Change Management lifecycle . Experience ...

Enterprise architecture certification such as TOGAF or equivalent is preferred. Azure, cloud architecture, security, data architecture, integration architecture or architecture governance certifications are advantageous. ITIL Foundation or equivalent service management certification is advantageous. SIAM Service Integration and Management Foundation is advantageous. Strong knowledge of enterprise architecture governance, standards, principles ...

/on-call environments including nights and weekends. • Escalates promptly and accurately when issues arise. PREFERRED CERTIFICATIONS • Cisco Certified Network Associate (CCNA) • CompTIA Network+ • ITIL 4 Foundation Benefits A supportive, diverse, and global team with a brilliant culture. Competitive compensation and benefits that includes vacation per year, various insurances like ...

delivery, and stay technically involved across a modern Microsoft environment. Focus areas include Microsoft 365, Azure, Intune, Defender, and security policy enforcement while driving ITIL-based improvements and senior escalation support. London-based, predominantly on-site with 4 days in the office. #J-18808-Ljbffr ...