1 to 25 of 33 ITSM Jobs in the North West

acquisitions Serve as the escalation point for after-hours incidents to maintain continuity and satisfaction About you: Experience and Qualifications: Extensive experience in IT service management with a strong track record of delivering high-quality services, leading technical teams, and driving process improvements across NOC operations and customer success initiatives. ...

junior staff. · Excellent communication for explaining tech to non-technical users. Desirable: · Multi-company or multi-brand experience. · Familiarity with Jira Service Management or ITSM tools. · Hands-on with CRM systems (e.g., Salesforce, Dynamics). · Knowledge of change control and governance. · ITIL Foundation or similar certification. Personal Qualities ...

Microsoft Teams and Logitech Video Conferencing platforms to facilitate virtual meetings. Document and track all incidents and service requests using the company's IT service management system Collaborate with the IT team to escalate more complex issues and ensure swift resolution. What are we looking for: Proven experience ...

receive timely and effective technical assistance. Key Responsibilities * Provide technical support via phone, email, and in person* Log and manage incidents through the IT service management system* Monitor and maintain business systems, networks, and applications* Support IT compliance standards (ISO27001 and Cyber Essentials)* Identify recurring issues and help develop proactive ...

/XenDesktop/WEM and how it fundamentally works Experience with troubleshooting networking issues on the LAN Good awareness of working with the IT Service Management system This is a permanent Head of Cyber Security role based at offices in Manchester, with 2 days in the office and 3 days ...

/WEM Windows Server & Desktop environments (with exposure to Mac/Linux beneficial) iOS and Android device management Networking fundamentals and LAN troubleshooting IT Service Management systems Personal Profile: Strategic thinker with strong commercial awareness Ability to balance cyber resilience with regulatory compliance Confident stakeholder communicator at senior level Analytical ...

management, and cross-functional leadership skills. * Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. Desirable Formal qualifications in IT service management, quality assurance, or related disciplines. Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education). Strong ability to influence, coach ...

management, and cross-functional leadership skills. * Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. Desirable Formal qualifications in IT service management, quality assurance, or related disciplines. Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education). Strong ability to influence, coach ...

able to demonstrate that given their technical skills and background they are ready to make the next step, comfortably Desirable Formal qualifications in IT service management, quality assurance, or related disciplines. Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education). Strong ability to influence, coach ...

desirable, but well support your development). Strong understanding of operational systems and how theyre used within a NOC. Experience generating reports from IT Service Management tools. Excellent communication skills and the confidence to work with customers and colleagues at all levels. Skills & Behaviours A customer-first mindset ...

designs Lead the architecture and solution design of ServiceNow implementations, including custom applications and integrations Oversee configuration and customisation across ServiceNow modules such as ITSM, ITOM, HRSD and others Maintain platform architecture standards to ensure consistency, scalability and best-practice adoption Provide technical leadership and mentorship to ServiceNow developers Stay ...

service upgrades and best-practice processes. You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies . Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will also ensure effective allocation of work ...

diagrams Excellent stakeholder communication and leadership skills Active SC Clearance (mandatory) Desirable Experience Experience in secure or regulated environments (defence, government, critical national infrastructure) ITSM knowledge (ServiceNow or similar) Datacentre best practices (cooling, redundancy, monitoring) Certifications such as CCNA/CCNP/CompTIA Network+/Server+ or vendor cabling accreditations ...

administration, or IT operations Strong experience supporting Windows environments (desktop & server) Experience managing hardware, software deployments, and secure access controls Solid understanding of IT service management processes (incident, problem, change) Experience liaising with third-party vendors and infrastructure providers Strong troubleshooting and analytical skills High attention to detail and commitment ...

months (highly extendable) Rate: Inside IR35 We are seeking an experienced Product Manager to deliver high-quality digital services for our clients IT service Management company, a leader in digital business transformation in the UK public sector, with a strong track record in central government environments. Applicants must have demonstrable ...

months (highly extendable) Rate: Inside IR35 We are seeking an experienced Product Manager to deliver high-quality digital services for our clients IT service Management company, a leader in digital business transformation in the UK public sector, with a strong track record in central government environments. Applicants must have demonstrable ...

months (highly extendable) Rate: Inside IR35 We are seeking an experienced Product Manager to deliver high-quality digital services for our clients IT service Management company, a leader in digital business transformation in the UK public sector, with a strong track record in central government environments. Applicants must have demonstrable ...

other Product Managers to face off into the Organisation Knowledge across platform with at lease knowledge in two of the following areas - HR, CSM, ITSM, IRM, BCM, H&S, SPM, NowAssist Evangelise with pragmatism, regarding the role that ServiceNow can play for the organisation. Strong commercial mindset - Internally to support ...

meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes … communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills, and be capable of making the case for and achieving effective service transition deliverables in project environments ...

prem and cloud environments. Own it all : From asset discovery & scanning to patch orchestration and exec reporting - unblock teams, automate noise, integrate with ITSM/CMDB/CI/CD.? Influence at scale : Partner with platform/app owners, security risk managers, and seniors to hit SLAs and trend risk ...

Service Designer - IT Service Management & Digital Transformation Location: Remote (UK) Contract: Initial 6 Months Rate: Inside IR35 We're looking for a strategic, systems-minded Service Designer to support major digital transformation and IT-enabled service improvement programmes. This role sits at the heart of an agile multidisciplinary teams, shaping ...

Service Designer - IT Service Management & Digital Transformation Location: Remote (UK) Contract: Initial 6 Months Rate: Inside IR35 We're looking for a strategic, systems-minded Service Designer to support major digital transformation and IT-enabled service improvement programmes. This role sits at the heart of an agile multidisciplinary teams, shaping ...

Service Designer - IT Service Management & Digital Transformation Location: Remote (UK) Contract: Initial 6 Months Rate: Inside IR35 We're looking for a strategic, systems-minded Service Designer to support major digital transformation and IT-enabled service improvement programmes. This role sits at the heart of an agile multidisciplinary teams, shaping ...

Service Designer - IT Service Management & Digital Transformation Location: Remote (UK) Contract: Initial 6 Months Rate: Inside IR35 We're looking for a strategic, systems-minded Service Designer to support major digital transformation and IT-enabled service improvement programmes. This role sits at the heart of an agile multidisciplinary teams, shaping ...

root causes and kill recurring issues before they escalate. What We Offer Strategic Influence: You will have a direct say in our support tooling (ITSM) and departmental roadmap. Culture of Growth: We invest in your professional certifications and leadership training. Impact: You will be the face of IT ...