1 of 1 ITSM Jobs in Liverpool

winning consumer food brands. Objectives of this role Lead and develop a high-performing IT service team to deliver exceptional support across the organization Establish and maintain robust IT service management frameworks using JIRA Agile processes, ITIL methodologies, or similar industry standards Drive continuous improvement initiatives to enhance service quality, efficiency, and user satisfaction Ensure seamless integration between IT operations … Use quantitative and qualitative data to drive user-focused improvements Ensure IT services meet or exceed user expectations Required Skills and Qualifications Minimum 5 years of experience in IT service management or similar role, with at least 2 years in a leadership capacity Proven experience managing IT teams and driving service delivery improvements Strong knowledge of IT service management frameworks … environments, virtualization, and cloud platforms (AWS, Azure) Experience with IT budgeting, vendor management, and contract negotiation Understanding of GDPR, data protection, and IT compliance requirements Experience implementing or managing ITSM platforms Benefits 25 days annual leave plus Bank Holidays Birthday Leave Private Healthcare Bonus Scheme Pension Plan Cycle to Work Scheme Staff socials and events Staff Discount Access to retail More ❯