7 of 7 ITSM Jobs in Merseyside

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

a high level of security, performance controls, and compliance. Desirable IT certifications are highly desirable, for example, Microsoft 365 Certified Associate, MCSA, MCSE etc. ITSM experience We're bold and brave when it comes to transforming business operations. Together, we achieve more for our customers, each other and ourselves. From More ❯

Ability to troubleshoot common desktop, mobile, hardware, software, and network issues. Understanding of incident management processes, preferably with experience using an IT Service Management (ITSM) tool and/or support tools. Strong organisational skills with the ability to manage and prioritise multiple tasks simultaneously. Willingness to learn and adapt to More ❯

communication across departments. The What? Key Responsibilities: Provide expert-level technical support for complex IT issues, ensuring swift resolution and full documentation in the ITSM Solution. Handle escalated incidents from 1st and 2nd line support, conducting in-depth diagnostics and root cause analysis. Process Post Incident Reviews to ensure user More ❯

Strong interpersonal and stakeholder management skills; confident presenting to groups and working across diverse teams. • Tech-Savvy – Comfortable working with CRM tools and IT service management platforms. Knowledge of the Deluge programming language is desirable. • Analytical Thinking – A logical problem-solver with an eye for detail and a proactive mindset. More ❯

Strong interpersonal and stakeholder management skills; confident presenting to groups and working across diverse teams. • Tech-Savvy – Comfortable working with CRM tools and IT service management platforms. Knowledge of the Deluge programming language is desirable. • Analytical Thinking – A logical problem-solver with an eye for detail and a proactive mindset. More ❯

000pa + Excellent Benefits - Hybrid Working - Pension, Private Health Care, Holiday & Sick Pay CompTIA A+; ITIL Foundation; Microsoft Office Specialist, Associate (Office 365), ITSM tool - Service Now experience as well as MS Teams, O365 and IT Support Experience in the Financial Arena. Professional and Eloquent Communication Skills are Pre-requisite … Support shift roster to ensure the function is appropriately resourced. Knowledge, Skills and Experience: CompTIA A+; ITIL Foundation; Microsoft Office Specialist, Associate (Office 365), ITSM tool - Service Now experience as well as MS Teams, O365 and IT Support experience in the Financial Arena. Professional and Eloquent Communication Skills are Pre More ❯