3 of 3 ITSM Jobs in Merseyside

resolution and customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a On call Rota 1 in 4. May require ...

data and computerfacilities in particular the Data Protection Act and Copyright lawsAdministrative ResponsibilitiesTo report all user incident, problem and request details using the internal ITSM Service Desk tool,observing existing procedure and change control Teaching & Training ResponsibilitiesTo take an active role in own personal development, participating in courses offered ...

liaise with Atlassian support as needed. Engage with stakeholders, translate requirements, and coach teams on best practice. Ensure Jira and JSM workflows align with ITSM/service delivery principles. Profile As the successful candidate for the Jira Administrator role, you will have the following experience: Strong hands-on Jira Cloud ...