2 of 2 Incident Management Jobs in Buckinghamshire

Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLAs are met, and wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members ...

focus on security in particular: Sentinel, Defender XDR, and SIEM. You will be happy working in all areas of cyber security including alerting, incident management threat and intelligence. If you have got the SC-200 or COMPTIA Security+ certification that would be very welcome. You will need ...