7 of 7 Incident Management Jobs in Buckinghamshire

You will be a key point of contact with our customers and building strong relationships is core to successful service delivery. Change and release management: : Co-ordinate changes approvals for the plans for upgrades, changes and co-ordinate future releases to environments. Incident management : Lead on incident management for your customers, collaborating with colleagues and ensuring clear regular communications with the customer. Support and trend analysis :Monitor incident trends and adopt a proactive approach to addressing service-related issues. Report on service performance : provide customers with ongoing performance reporting, insight and recommendations to provide More ❯

will handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: • Incident Management • Problem Management • Change Management • Engaging with contracted vendors for support-related assistance. • Windows Server Support • Active Directory Administration and Support More ❯

will handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: Incident Management Problem Management Change Management Engaging with contracted vendors for support-related assistance. Windows Server Support Active Directory Administration and Support More ❯

will handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: Incident Management Problem Management Change Management Engaging with contracted vendors for support-related assistance. Windows Server Support Active Directory Administration and Support More ❯

aspects of service delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge … and expertise associated with applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially … with Team Leader. Liaise with Team Leader on specific projects where requested. Knowledge Management 20% To review and update technical support documents and procedures considering personal experience and information received. Share knowledge with colleagues and customers through direct communication and knowledge sharing tools. Proactively research problems and solutions and More ❯

aspects of service delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge … and expertise associated with applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially … with Team Leader. Liaise with Team Leader on specific projects where requested. Knowledge Management 20% To review and update technical support documents and procedures considering personal experience and information received. Share knowledge with colleagues and customers through direct communication and knowledge sharing tools. Proactively research problems and solutions and More ❯

continuous. “People first” culture The Latest, cutting-edge technology You will join a 24/7 SOC team, involved in the highest level of Incident Response activities, proactive threat hunting and development of detection and use-case capabilities. You’ll be working alongside the engineering team to help find … or similar experience. Microsoft SC-200 Certs are desirable. Excellent communication skills A strong knowledge of sophisticated threat actor methodologies, along with experience in incident response and forensic investigations. This business has a clear picture of where they want to be, have the right individuals steering the ship and … exceptional tech talent leading the way. Impressive customers, flexible working and a company who truly care. Responsibilities: Leading escalated Cyber Incident Management, including Major Incidents and 2nd/3rd line analysis for ongoing investigations. Carrying out proactive threat hunts, RCAs, creation of detection capabilities Monitor/hunt security More ❯