3 of 3 Incident Management Jobs in Wales

the business over how these can be exploited and, where approved, leading their implementation; Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Incident, Change, Release, Problem, Performance, and Availability Management; Ensuring all systems hosted within the Trust Data Centres are operating at their optimum performance, availability to IT users and integrity … two or more information technology platforms: Server Virtualisation, Desktop Virtualisation, Data and Voice Networking, Messaging, Storage Area Networks, Security, Mobility, Server and Peripheral Hardware. - Significant experience of IT Service Management, Incident Management, Problem Management, Change Management, Performance Management and Availability Management. - Significant experience in leading highly complex technical problems to resolution, including team management More ❯

band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Detailed Job Description And Main Responsibilities Operational management of a wide range of infrastructure systems, including system design, configuration and technical support. To assist the ICT Senior Management Team in developing systems or implementing changes to … to adapt to change and keep up with new technologies using own initiative. Ability to work within Change. Desirable criteria Knowledge of Service Level Agreements Good understanding of Performance Management principles General understanding of incident management General understanding of IT Security principles Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing More ❯

Digital Service, within the Information Technology (IT) function. Working as one service, to minimise the impact of IT services affecting service users and on patient care, support services and management by: Providing second-line mobile site engineering support, dealing with complex technical issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets. Assisting … with software and hardware installations either through support or managed pieces of work. Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and Request Fulfilment. Where relevant, escalating calls to third-line technical support staff or 3rd party suppliers. Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations More ❯