7 Incident Management Jobs in Wales

your communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution … technical ability to support Win10 and 11, Mac OS, Active Directory and Azure Active Directory, Office 365 Administration including Teams and Exchange, Mobile Device Management and in office Print Support. You will handle issues escalated by our Helpdesk and have the ability to quickly troubleshoot and resolve complex IT … software licensing terms, license models and enterprise maintenance and support contracts. Work under limited supervision, both independently and within a team environment. Proficient in incident management tools and IT service management platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical more »

will craft service delivery frameworks that enhance efficiency, resilience, and customer satisfaction. In addition, the SDM will play a pivotal role in the strategic management of outsourced delivery models. This encompasses rigorous vendor management, ensuring outsourced services are not only compliant with regulatory standards but also aligned with … the organisations ethos of delivering secure, scalable, and forward-thinking IT solutions. Responsibilities ▪ Utilise advanced ITIL knowledge to develop IT service management strategies, optimising service delivery, incident management, and continuous improvement. ▪ Oversee comprehensive governance, ensuring IT services comply with regulatory standards and embody best practices in risk … management and cybersecurity. ▪ Manage SLA reviews and renegotiations, aligning outsourced services with the organisations strategic objectives and operational requirements. ▪ Champion streamlined, non-bureaucratic process development suitable for a lean team, integrating Six Sigma for efficiency without complexity. ▪ Lead change management initiatives, ensuring effective implementation with minimal disruption and more »

escalation point for employees and customer service operatives, as well as providing excellent customer service to retail and business service providers. Perform necessary change management minimising customer impact. Respond to outages and major incidents and follow incident management best practices. Provide a point of senior escalation for … Experience with GPON/FTTH technology, experience in a Telecom environment, knowledge of SIP. A strong ability to build maintain and troubleshoot MEVPN services. Incident Management. more »

escalation point for employees and customer service operatives, as well as providing excellent customer service to retail and business service providers. Perform necessary change management minimising customer impact. Respond to outages and major incidents and follow incident management best practices. Provide a point of senior escalation for … Experience with GPON/FTTH technology, experience in a Telecom environment, knowledge of SIP. A strong ability to build maintain and troubleshoot MEVPN services. Incident Management. The salary on offer is competitive/negotiable with an excellent benefits package. more »

InTune Zero Trust technology experience Desired Key Skills: Experience responding to security tests and audits (Penetration Tests, Red/Purple Team) Designing and operating Incident Management Processes Experience with Threat Hunting & Threat Intelligence. The above is a wish list and not a list of imperatives; if you are more »

InTune Zero Trust technology experience Desired Key Skills Experience responding to security tests and audits (Penetration Tests, Red/Purple Team) Designing and operating Incident Management Processes Experience with Threat Hunting & Threat Intelligence. The above is a wish list and not a list of imperatives; if you are more »

role is the professional lead for Information Governance at Veezu Group. The role will provide expert Information Governance advice and guidance to the Veezu management team and key partners; to ensure that all parties are processing information in accordance with legislation, guidance, while meeting their legal and regulatory obligations. … privacy by design/default, When and where data protection impact assessments are required and subsequent reporting on performance, The DPO’s role in incident management Have sufficient understanding of the processing operations carried out, as well as the information systems and data security and data protection needs … development of a robust Information Risk Assurance function which includes Cyber Security, System Failure and GDPR. Provide a single point of knowledge to senior management and staff with clear policies and procedures that ensure Veezu meets both its statutory and legal obligations. Maintain an awareness of evolving legislation and more »