15 of 15 Incident Management Jobs in Tyne and Wear

green and healthy future for all. Find out more about DDTS: Defra digital, data and technology blog LinkedIn Defra Jobs The Head of Security Incident and Response provides operational leadership of the Defra Group Security Incident Response Management (SIRM) capability, ensuring the organisation is prepared … able to respond effectively to, security incidents ranging from routine events to significant security incidents. As the senior lead for security incident management, the role oversees incident response policy, governance and operational coordination, directs the response to complex and high-impact incidents, and provides authoritative advice ...

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best … practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management ...

experiences. We support roughly 60 services, made up of about 80 applications across Windows, Linux, Azure and SaaS platforms. Our support ranges from building management systems to core teaching and learning services. To succeed in this role, you should have experience in the following areas: Multi-Platform & Cloud Troubleshooting … across Windows Server, Linux (RHEL and other distributions), Azure, and SaaS environments hosting mission critical services Database Administration & Data Integrity: Advanced, hands-on database management skills across SQL Server, MySQL, and MariaDB, including query optimization, maintenance, data integrity, and disaster recovery ITIL Frameworks & Service Governance: Strong discipline and complete ...

governance and compliance.You will lead the Service Desk team, including first-line support, triage and walk-up support capabilities, ensuring incidents, service requests, access management activities and user lifecycle processes are handled consistently and effectively. Supporting users, you will create an environment where service excellence, accountability and continuous improvement … delivers.Beyond business-as-usual operations, you will be instrumental in improving the overall user experience. You will work to enhance service portal capabilities, knowledge management, self-service adoption and support technologies such as virtual agents and chatbots. By analysing trends and user feedback, you will identify opportunities to simplify ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

training to allow you to complete your apprenticeship within your working hours, youll be supported by your line manager, skills coach and the service management community, as well as fellow apprentices on the programme, so you will have plenty of sources of encouragement to help you succeed. Theres … role, some travel to the other digital hubs may be required. Job description A service manager will undertake a range of key service management duties including reporting, incident management, change and problem management, and management of services to agreed targets and work closely with Operations ...

other relevant industries standards and best practices Developing a framework for governance as well as developing Cyber Security and Information Security Management systems Analysing Cyber Security controls, commenting on an architecture proposal and conducting Threat and Risk assessments Cyber Security requirements analysis and tailoring them to the client … modelling, Vulnerability analysis, Risk matrix modelling. Secure DevOps and secure systems engineering lifecycle Security Policy and governance Cloud Security including OT in the Cloud Incident Management frameworks, Security incident analysis, digital forensics, crisis management, SOC operations and supporting tools Strong knowledge and practical experience of cyber ...

best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. Platform Operations and in turn the Incident & Change Team is responsible for the performance, stability, reliability, and security of our customer facing platforms across Marketplace, Integrations & Tools. It is a multi … role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. Responsible for incident response and continuous improvement of support processes, you will help support the other areas of Platform as they develop and run infrastructure, COTS Products ...

increase operational efficiency and reduce manual intervention. Evaluate system designs and architectures for reliability, performance, security, and efficiency, ensuring best practices are followed. Lead incident response efforts and conduct deep-dive root cause analysis to implement long-term, innovative technical solutions. Develop and maintain comprehensive runbooks and procedures … incident response and operational tasks. Collaborate with cross-functional teams to review and provide feedback on technical designs, ensuring alignment with SRE principles. Participate in on-call rotations and handle critical incidents with confidence and expertise. Continuously improve documentation for systems and services, contributing to a knowledge-sharing culture ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

solutions. Promote DevSecOps practices, security controls, and operational excellence. Collaborate with engineers, architects, testers, and product teams to deliver high-quality software. Lead troubleshooting, incident management, and continuous improvement initiatives. Skills & Experience Experience with AWS, Azure, or GCP. Strong knowledge of CI/CD tools such as GitLab ...

will lead operational excellence across all live customer-facing platforms, aiming for reliability, observability, and continuous improvement. This hands-on role requires shaping processes, incident management, and building a high-performing team. You will drive a culture of ownership, lead critical incident responses, and establish KPIs ...

Senior Data Centre Services Engineer, you'll be the deputy to the Data Centre Manager, assisting them with the day-to-day management and operation of critical infrastructure which is the backbone to the digital services - including AI - that millions of people rely on every day. This person will … Perform system monitoring, environment monitoring, remote/smart hands activities on behalf of clients, 3rd parties and other Pulsant technical teams as required Maintain management of the 3rd party DCs and associated clients Health and safety: Adhere to all policies and procedures ensuring records databases are kept updated ...

suppliers, project teams and technical stakeholders Remediate security vulnerabilities across infrastructure platforms Provide operational support across both cloud and datacentre environments Support patching, monitoring, incident management and platform maintenance activities Essential Experience Proven experience delivering Azure cloud migration projects Migration of on-premise servers and applications into Azure ...

ensure that all database infrastructure and related systems are running efficiently. The Database Reliability Engineer strives to implement best practice in system monitoring, incident management and disaster recovery, while continuing to improve the reliability, resilience and automation within the technology stack. What will you be doing? Key responsibilities ...