22 of 22 Incident Manager Jobs in the UK

Major Incident Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Role: Major Incident Manager Salary: Up to £45,000 Location:Sheffield or Nottingham Hours:Core hours … people- we would love to hear from you. The role and what youll be getting up to on a day to day basis: Littlefish is looking for a Major Incident Manager to join our Service Management Office Were looking for aMajor Incident Managerto take charge of critical incidents across our organisation and client base. Youll be the … and maximum communication. Your main duties will include: Lead the end-to-end management of major incidents across all in-scope organisations. Drive efficiency and effectiveness in the major incident process. Produce and analyse SLA/KPI reports to improve service quality. Facilitate and lead technical and managerial conference calls during incidents. Provide clear, timely, and accurate client communications. More ❯

We are looking for a seasoned, detail-oriented Security Incident Manager to join our security team. The Cybersecurity Incident Manager is a senior role responsible for managing, documenting and communicating enterprise-level cybersecurity incidents. This crucial role involves the careful documentation and management of security incidents, ensuring our response is thorough and aligned with compliance and … regulatory requirements.The Security Incident Manager will act as a key liaison between the central Security Operations Center (SOC) and internal stakeholders, facilitating clear communication with senior leadership and driving incident resolution. This individual will drive teams to ensure timely detection, containment, eradication, and recovery from cyber threats while minimizing operational disruptions. Your Impact Incident Response Leadership … Lead all phases of incident response, including detection, analysis, containment, eradication, recovery and communication. Act as the primary decision-maker during cybersecurity incidents, coordinating efforts across technical and business teams. Ensure adherence to the organization's incident response framework and regulatory requirements. 2. Strategic Communication Serve as the main point of contact for incident updates to executive More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the … Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets More ❯

Incident Response Assistant Manager (Client facing) Hybrid/flexible on location - London, Manchester, Birmingham, ect £50k – £60k A global Risk consultancy is looking for Strong Incident Response professionals to join their Cyber Response Team, within an area of huge growth and investment. This is an excellent opportunity for exposure and growth! If you’re looking for the … next step in your incident response career, we’d love to talk to you. Day to day Responsibilities of an Incident Response Assistant Manager Manage cyber security incidents for clients, including digital forensics of relevant data Act as an advisor to clients on current cyber threats Liaise with clients on delivery and implementation Requirements for an Incident Response Assistant Manager Broad knowledge and understanding across the cyber security landscape to be able to act as an advisor on the threat landscape Strong technical background (networks and programming knowledge) Proven experience working within Incident management and response Excellent communication both written and verbal. Incident Management Certifications are not necessary but are a nice to More ❯

Social network you want to login/join with: We are looking for a seasoned, detail-oriented Security Incident Manager to join our security team.The Cybersecurity Incident Manager is a senior role responsible for managing, documenting and communicating enterprise-level cybersecurity incidents. This crucial role involves the careful documentation and management of security incidents, ensuring our … response is thorough and aligned with compliance and regulatory requirements. The Security Incident Manager will act as a key liaison between the central Security Operations Center (SOC) and internal stakeholders, facilitating clear communication with senior leadership and driving incident resolution. This individual will drive teams to ensure timely detection, containment, eradication, and recovery from cyber threats while … minimizing operational disruptions. Your Impact Incident Response Leadership Lead all phases of incident response, including detection, analysis, containment, eradication, recovery and communication. Act as the primary decision-maker during cybersecurity incidents, coordinating efforts across technical and business teams. Ensure adherence to the organization's incident response framework and regulatory requirements. 2. Strategic Communication Serve as the main More ❯

Major Incident Manager Job Description We are supporting one of our Glasgow based clients whom are looking to onboarding a Major Incident Manager for an initial 3 month rolling contract. You will be joining a team that are responsible for critical service restoration through the operational Major Incident Management process. The role requires leading major … full recovery, documentation and monitoring the progress towards resolution for all incidents and potential ongoing problems. This is a fully remote role, supporting a 24/7/365 incident management function. Thus, you will be required to work out of hours/on standby to support incidents and major IT releases. The role involves collaboration with technical teams … and stakeholders through various communication channels to ensure effective service restoration and continual service improvement. Top Skills; 5+ years Major Incident Management experience within Enterprise level environments 500+ users . Strong experience in Facilitating the running of an incident end to end. Ability to work on-call weekend work - 1 in 5 weekends. Strong multi-tasking skills. Strong More ❯

technical training programme aimed at providing colleagues opportunity to develop their technical and leadership skills and support their career aspirations. The Role Exciting Opportunity: Become Holland & Barrett's Next Incident Manager! At Holland & Barrett, we believe in making health and wellness accessible to all — and our technology plays a crucial role in delivering that mission. We're on … the lookout for a high-performing Incident Manager to join our IT Operations Team and help take our IT service management practices to the next level. If you thrive in fast-paced environments, love solving complex challenges, and want to make a real impact, we want to hear from you! What You'll Do: Take charge of Major … Incidents, ensuring swift resolution and clear communication with stakeholders. Lead post-incident reviews, identifying lessons learned and driving improvement actions. Monitor service levels, ensuring SLAs are met and escalating when necessary. Collaborate with monitoring teams to optimize alerts and ensure early incident detection. Work closely with third-party vendors to ensure timely incident resolution. Participate in our More ❯

a natural problem-solver and thrive in a fast-paced environment? If so, we have an exciting opportunity for you! We are on the lookout for a dynamic Technical Incident Manager to join our vibrant team in Birchwood, Warrington. Why You'll Love Working Here: Convenient Location: Just an short walk from Birchwood train station - easy commute, more … shares your enthusiasm for vehicles, technology and excellence. Career Growth: Our client believes in nurturing talent - your professional development is a priority! What You'll Do: As a Technical Incident Manager, you will play a pivotal role in ensuring our systems run smoothly and efficiently. Your responsibilities will include: Leading incident management processes, ensuring rapid resolution of … technical issues. Collaborating with IT teams to troubleshoot and restore services effectively. analysing incident trends to identify opportunities for improvement and proactive measures. Communicating with stakeholders during incidents to provide updates and manage expectations. Developing and maintaining documentation related to incidents and resolutions. What We're Looking For: Proven experience in incident management within a technical environment, preferably More ❯

work with creative, passionate, energetic, and friendly people, we would love to hear from you. The role and what you'll be doing daily: Littlefish is seeking a Major Incident Manager to join our Service Management Office. You will be responsible for managing critical incidents across our organization and client base, ensuring minimal disruption and effective communication. Your … main duties will include: Lead the management of major incidents across all in-scope organizations. Enhance efficiency and effectiveness in the incident process. Produce and analyze SLA/KPI reports to improve service quality. Facilitate technical and managerial conference calls during incidents. Provide clear and timely communications to clients. Ensure smooth handover to Problem Management with actionable insights. Maintain … and improve incident processes and documentation. Act as an escalation point and deputy to the Major Incident Manager Lead. Participate in a rota covering core hours and on-call support outside these times. What we're looking for: Strong communication and stakeholder management skills. Ability to stay calm, logical, and professional under pressure. Proven ability to prioritize More ❯

Cyber Incident Response Manager A Global Organisation requires a Contract Incident Response Manager to lead the Cyber Incident response function. Day Rate: £635 - £675pd IR35 Status: Inside Duration: 6 months initially Travel: 2 days a week in Berkshire This Incident Response Manager will have the following previous experience: Direct end-to-end cyber … incident lifecycle management for major security events -ensuring rapid coordination across business units and leveraging tools like Splunk and Defender to contain and mitigate threats Design, maintain, and continuously enhance playbooks, response frameworks, and tabletop exercises, incorporating threat intelligence and detection insights from CrowdStrike and Splunk to mature IR readiness. Lead root cause analysis and develop actionable remediation plans … reporting and trend analysis using integrated dashboards, combining insights from Splunk and Defender data sources. Serve as the primary advisor to senior leaders and cross-functional teams, guiding cyber incident communications, impact assessment, and risk mitigation strategies across the company, Operating Companies, and Joint Ventures. More ❯

Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to 550 per day - Hybrid working Location: Wiltshire - Hybrid working 3 days onsite Rate: Up to 550 per day (Inside IR35) Security Clearance: SC Clearance Required Duration: 12+ months Role overview We are seeking an experienced Incident/Problem Manager to join a secure … Defence platform team, responsible for maintaining service stability through effective incident and problem resolution. Operating within the Service Management function , you will lead the design and implementation of core ITIL processes across Incident and Problem Management , with additional responsibilities across Request Fulfilment , Event Management , Service Catalogue , and Service Asset & Configuration Management (SACM) . This role will also support … and technology obsolescence tracking , contributing directly to the platform's reliability and compliance posture. What we need: Proven experience managing IT incidents and problems in complex environments, including major incident handling. Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management. Excellent communication, coordination, and stakeholder management skills, particularly in high-pressure scenarios. Strong documentation and analytical More ❯

Join Barclays as a Joint Operations Centre Senior Incident Manager and become a part of the team responsible for monitoring, assessing, and responding to major incidents that have the potential to impact Barclays' operations, services, and people. In this role, you'll lead command and control communications across a wide range of scenarios - from geopolitical unrest and physical … hours. This is a hybrid role, with a minimum of 3 days per week required in the office. To be successful in this role, you will need the following: Incident management experience, including leading an incident response team, overseeing shift activity, and guiding team priorities even when acting as an individual contributor. Proficiency in ServiceNow for managing incidents … responding and resolving disruptions that threaten the banks IT services, operations and technological infrastructure through effective decision making and successful resource delegation. Accountabilities Development, implementation and management of major incident management programmes. Execution of responses to reported incidents from various channels including email, phone and monitoring systems, prioritised by its potential impact to the bank's IT systems, and More ❯

Major Incident Manager, ITILUp to £625 per dayManchester/Hybrid working - 3 days on site Operating in a 24/7 on call environment, the successful candidate will lead Critical & Major Incidents from detection to resolution. You will also be expected to provide info for post incident reviews. Also, you will coordinate Problem Investigations & track delivery of … and NI will be deducted at source. Skills and experience required: - Relevant experience in leading Critical and Major Incidents in complex environments with a strong understanding of ITIL-based Incident Management. Technical knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). Problem … stakes conditions. Demonstrated leadership skills through high-pressure situations. Strong analytical skills to assess business impact and identify the root cause of incidents. Knowledge of best practice frameworks for Incident Management including ITIL. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications More ❯

Incident Planning & Business Continuity Manager IPBCM Job Title: Incident Planning & Business Continuity Manager Department: HSSEQ Location: Hemel Hempstead (hybrid with some travel) Join Our Team at BPA: Officially Where it's a Great Place to Work! About BPA: At BPA, we are at the forefront of the hydrocarbon transport and storage industry, proudly owned 50/… teams not only have fulfilling careers but also deliver 'best in class' technical advice and services to our clients. What's the Job About? We're seeking a proactive Incident Planning & Business Continuity Manager to strengthen our emergency preparedness and organisational resilience across COMAH operations and critical national infrastructure. You'll lead the development and implementation of emergency … emergency response and business continuity plans Lead risk assessments, business impact analyses, and recovery strategies Coordinate with emergency services, regulators, and local resilience forums Design and deliver training for incident response and continuity planning Serve as the point of contact during incidents and disruptions Lead post-incident reviews and embed lessons learned Ensure regulatory compliance (e.g., COMAH) and More ❯

Incident and Problem Manager ?? Newport (Hybrid Working) ?? £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while … external stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners More ❯

how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This isn't your typical SOC/CERT role: our combined fire team approach team is built on cutting-edge research and designed to drive change, resilience, and … seen before. Here, you'll be part of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the boundaries of what's … in innovative projects that allow you to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. About the role: Incident Response and Leadership Lead incident management activities in response to all high priority cyber-security incidents, with the ability to remain calm and focused during crisis situations. Ability More ❯

Information Technology, Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. … The successful candidate will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve … incident and problem management. Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts More ❯

a Great Place to Work for the last five consecutive years. Sound good? Read on to find out more about joining our team KEY RESPONSIBILITIES Manage end-to-end incident resolution: triage, classification, escalation, risk assessment, and timely closure of actions. During incident resolution, place special emphasis on assessing potential or actual harm caused to customers - including those … with vulnerabilities - and ensure remediation actions align with Consumer Duty requirements. Lead and coordinate incident response calls, including chairing the Customer Incident Management Process committee and acting as the key escalation point. Collaborate with Risk & Compliance stakeholders on incident identification, categorisation, scoring, and mitigation strategies. Communicate the status and impact of incidents clearly to all relevant stakeholders … working in collaboration with them to resolve and close down actions. Conduct thorough root cause analysis, host post-incident reviews, and ensure implementation and tracking of post-incident remedial actions for accountable stakeholders. Develop, maintain, and continuously improve the effectiveness of the customer incident management framework, ensuring business-wide compliance with internal policies and regulatory obligations. Produce More ❯

Engagement - Must have worked within a Regulatory Sector eg Financial Services - Outstanding Communication Skills - Highly Remote - 2 days per month 6 month Engagement - Significant experience in all aspects of Incident Management Lifecycle - ITIL Accreditation Management of Incident to Major Incidents - able to work under pressure - must be able to communicate to multiple stakeholders. Post Incident Reviews and … how to improve Incident Processes. Highly Remote - 2 days per month Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver More ❯

What you'll be doing: The Incident, Problem & Change Manager is a key role within the service desk/service operations function, responsible for leading the end-to-end management of major incidents, problem investigations, and change control processes across the Iomart service desk portfolio. The role ensures that service impacting issues are effectively managed, root causes are … to drive service stability and continuous improvement. The successful candidate will also participate in an on-call rotation to ensure 24/7 coverage of critical incidents. Key Responsibilities Incident Management Lead and coordinate the resolution of major and high-priority incidents, ensuring swift service restoration and minimal business impact. Chair major incident review calls and drive timely … updates to stakeholders, including senior leadership and customers. Ensure adherence to the incident management process, SLAs, and escalation protocols. Maintain detailed records of incident timelines, communications, and resolution outcomes. Problem Management Perform root cause analysis (RCA) on recurring or significant incidents, ensuring underlying issues are identified and addressed. Drive the implementation of long-term fixes and preventive measures More ❯

Role: VP - Digital Forensics & Incident Response (DFIR) Manager Location: London (Hybrid working available) Salary: Up to £90,000 + benefits Sector: Cyber Security/Financial Services Overview A leading financial services organisation is seeking a VP-level DFIR Manager to lead its Digital Forensics and Incident Response (DFIR) team. This is a hands-on leadership role … focused on incident response, threat detection, and forensics within a complex, regulated environment. You'll be responsible for advancing the organisation's incident response capabilities, leading investigations, and driving threat detection maturity through development of use cases, threat intelligence, and vulnerability management. Key Responsibilities Lead the DFIR function, overseeing incident detection, investigation, and response activities. Develop and … investigations on systems, networks, and endpoints. Refine threat hunting and threat intelligence capabilities. Support and mature security monitoring use cases (SIEM, packet inspection, IOCs). Coordinate cross-functional security incident response with SOC, Threat Intelligence, and Red/Blue teams. Engage with technical and business teams on cyber risk reduction strategies. Contribute to vulnerability management and remediation plans. Required More ❯

Umbrella Engagement - 6 Months Initial - Must have Outstanding Communication Skills and hold an ITIL Accreditation within either Problem or Major Incident Management Looking for someone with either and indepth knowledge of Problem Management or someone with an indepth knowledge of Major Incident Management. The successful candidates must be used to working within a Team of Service Management Consultants More ❯