26 to 30 of 30 JIRA Jobs in Cambridgeshire

report on ticket volume, resolution time, first‐contact resolution, onboarding completion, and CSAT to IT leadership Manage service desk workflow and ticketing in Jira Service Management, including intake, triage, routing, escalation, and continuous improvement of runbooks and knowledge articles Oversee endpoint support across Windows (Intune), macOS (JAMF), and Linux … Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics‐driven support operations and reporting outcomes to senior stakeholders Excellent communication and stakeholder management skills ...

track and report on ticket volume, resolution time, first-contact resolution, onboarding completion, and CSAT to IT leadershipManage service desk workflow and ticketing in Jira Service Management, including intake, triage, routing, escalation, and continuous improvement of runbooks and knowledge articlesOversee endpoint support across Windows (Intune), macOS (JAMF), and Linux … Microsoft 365, and endpoint security tooling)Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalentTrack record of building metrics-driven support operations and reporting outcomes to senior stakeholdersExcellent communication and stakeholder management skills, with comfort ...

scale test and quality workflows leveraging test management systems (e.g., TestRail or equivalent), enabling consistent traceability, reporting, and release sign-off across distributed teams.Drive Jira workflow design and automation (templates, guardrails, integrations) to provide consistent cross-org visibility and execution.Workflow Automation (Cross-Functional, Cross-Geo)Design and implement automation … strategies, release management)Jenkins (CI/CD pipeline design, scaling, reliability)Docker containers (reproducible build/test execution)Build systems ( itBake/Yocto preferred)Jira (workflow design/automation, cross-team visibility)Test management systems (e.g., TestRail or equivalent)Demonstrated experience delivering automation at scale, including building platforms/ ...

Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions ...

About Entrust Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and ...