5 Journey Map Jobs in the North West

have full responsibility to deliver an exceptional Customer Experience across all channels measured through our CSAT programme. The specialist conducts process reviews, Customer Journey mapping and assists in the management of our external European Contact Centre sites. Main tasks 1. Participate in building and developing chatbot/Chat more »

approach to digital and software projects, involving close collaboration with end-users and stakeholders. Proficiency in producing high-quality UX outputs including Personas, Journey Maps, Blueprints, and Site Maps/IA. Proficiency in creating wireframes, functional specifications, and interactive prototypes using software such as Figma, XD, or Sketch. more »

projects, understanding performance, and identifying opportunities Managing the relationship with third parties/agencies, briefing and working collaboratively to deliver projects Delivering customer journey mapping across all touchpoints to improve customer experience Drive customer feedback strategy, through management of platforms such as Trustpilot Develop the Voice of the more »

capabilities, Tag’s expertise to deliver personalized, omnichannel content in real-time and at-scale for clients remains unparalleled across the entire customer journey, unlocking marketing effectiveness and efficiency. Tag and dentsu bring together our innovation and technology infrastructure to help solve clients’ toughest challenges. United in business … activity. Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. card sorting, customer journey-mapping, usability testing, …) Experience collaborating in workshops to brainstorm and co-create within multi-disciplinary teams. Previous experience of UserTesting.com, Hotjar.com, ContentSquare As an more »

and alcohol use, mental health, learning disability, sexual health, and employment needs. A new opportunity has arisen for a Delivery Lead in our Journey & Experience team to continue the development of our customer journeys and user experience, driving innovation and harnessing the latest technologies in this area. You … is a hybrid working role - with the hours spread across days in our central Manchester office and working remotely. Role Responsibility As the Journey and Experience Delivery Lead you’re responsible for the ongoing development that ensures that Turning Point's online customer journeys guide and support each … deliver tactical updates as well as implementing longer term insight-led developments. You will also have people manager responsibilities for others in the Journey and Experience team. Some of your regular activities will include: Coordinating project delivery . Working with the Head of Journey and Experience more »