25 of 25 Journey Map Jobs in the South East

and inclusive design standards. Line-manage and mentor a Designer, supporting their development and workload. Collaborate cross-functionally to align customer experience improvements with business goals. Own customer journey mapping, wireframing, and high-quality design delivery. Promote the value of UX/UI through storytelling, insight-sharing, and collaboration. What You'll Bring... 3+ years’ experience in UX More ❯

As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You’ll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align … product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic … thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey More ❯

As a Customer Journey Strategy Manager you will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You’ll work closely with journey owners, design leads, product, operations, and other teams to co-create integrated solutions that align with business goals and enhance … working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic thinker … with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Good influencing and stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality More ❯

Designer, you'll be instrumental in shaping and enhancing our digital customer experience - from first visit to repeat purchase. With a particular focus on conversion rate optimisation, subscription journey design, discoverability, personalisation, and loyalty UX, this role blends creativity with commercial awareness. Working closely with the eCommerce, Growth, Content teams, and Development partners, you'll translate insight into … outcomes Proficiency in Figma and/or other prototyping tools (e.g. InVision, Adobe XD, Creative Suite) Working knowledge of Shopify and Recharge Hands-on experience with user testing, journey mapping, and research-led design Data-literate - confident using tools like GA4, Hotjar, or CDPs to inform decisions Comfortable working cross-functionally with growth, content, analytics, and developers A More ❯

Designer, you'll be instrumental in shaping and enhancing our digital customer experience - from first visit to repeat purchase. With a particular focus on conversion rate optimisation, subscription journey design, discoverability, personalisation, and loyalty UX, this role blends creativity with commercial awareness. Working closely with the eCommerce, Growth, Content teams, and Development partners, you'll translate insight into … outcomes Proficiency in Figma and/or other prototyping tools (e.g. InVision, Adobe XD, Creative Suite) Working knowledge of Shopify and Recharge Hands-on experience with user testing, journey mapping, and research-led design Data-literate - confident using tools like GA4, Hotjar, or CDPs to inform decisions Comfortable working cross-functionally with growth, content, analytics, and developers A More ❯

2+ years experience in UX/UI design with a portfolio that shows it Mastery of Figma (Adobe XD, Photoshop, Illustrator = bonus points) Experience with user research , personas , journey mapping , and A/B testing Strong understanding of interaction design , prototyping , and information architecture A proactive mindsetyoure not just a designer, youre a problem solver ?? Bonus Skills: Agency More ❯

improvements to products, services, and digital experiences. Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement. Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives. Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions. Facilitate workshops, visualise change … standards. Key skills/requirements: Certified and experienced in CX/UX, Interaction Design, and Business Analysis. Skilled in customer and user experience design, including UI, interaction, and journey design. Proficient in business process analysis, journey mapping, and persona development. Experienced in user research, usability testing, and applying CX/UX measurement techniques. Strong stakeholder management More ❯

improvements to products, services, and digital experiences. Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement. Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives. Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions. Facilitate workshops, visualise change … standards. Key skills/requirements: Certified and experienced in CX/UX, Interaction Design, and Business Analysis. Skilled in customer and user experience design, including UI, interaction, and journey design. Proficient in business process analysis, journey mapping, and persona development. Experienced in user research, usability testing, and applying CX/UX measurement techniques. Strong stakeholder management More ❯

analysing, identifying, and understanding customer behaviours, preferences, and pain points. Using your knowledge of Design Thinking methods and techniques, you will work with Customer Data, SMEs and Stakeholders to map out key Customer Engagement, Lead Journeys and Value Streams to help the company better understand the needs of their membership and prospective members The role is working 9am to … with business stakeholders to prepare and present findings to Change committees and Leadership Teams. Execute client experience research, consolidating with client feedback and engagement data to create client journey maps and personas as part of the CX Design process. Facilitate workshops based on User-Centred Design and Design Thinking methods. Support the building of credible ideas into early More ❯

Drive and implement on-site campaign activity and promotional changeovers, considering key commercial opportunities, NPD, wider campaign focus and customer & market demand. Drive initiatives to enhance the customer journey, from discovery to post-purchase with data at the heart of all decision Location: This role can be based in Nuneaton or London, and occasionally required to travel to … by hybrid working arrangements with minimum 2 days presence in the office. The Person: Key Requirements: Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles. Expertise in monitoring market trends and competitive activities, ideally within the Food & Drink landscape, translating insights into actionable strategies to maintain market leadership. Proficiency in More ❯

to market trends and business needs, with proficiency to address challenges and continuously offer new solutions. Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles. Proficiency in using digital analytics platforms (e.g., Google Analytics, Tableau, Metabase, Content Square) to evaluate performance and implement data-driven improvements. Knowledge of content management More ❯

wellbeing. The Role: Key Responsibilities: Lead the insight roadmap for H&B&Me, aligning product strategy with customer wellness goals and behaviours. Develop in-depth customer personas and journey insights to inform platform engagement and retention. Embed experience metrics (NPS, CSAT, retention) into a system of continuous optimisation. Design and deliver learning programmes including A/B testing … the offices. The Person: Key Requirements: Strong experience in customer or digital insight roles, ideally within mobile apps or wellness platforms. Skilled in both qualitative and quantitative research, journey mapping, and CX methodologies. Proficient in tools like Google Analytics, Mixpanel, Qualtrics, and UX testing platforms. Confident communicator and storyteller, with the ability to influence cross-functional teams. Future More ❯

are not limited to, business outcome statements, strategy on a page, scenario plans, business capability models, value-streams maps, business process models, ecosystems models, customer and user profiles, journey maps, human-centric design and investment roadmaps. You'll help business stakeholders build effective communication and targeted messaging to support transformation objectives . Builds out the story building blocks More ❯

the wider CX proposition.What We're Looking For:- Background within similar customer experience/CX role preferably from within a consultancy.- Ideally a background in omni-channel customer journey mapping and contact planning.- Confident working with data and insight to inform strategic recommendations.- Skilled in building and managing senior client relationships.- Able to juggle multiple projects in a More ❯

role is listed below. Over 2 years' experience in a CRM-focused or digital marketing role, with practical expertise in Salesforce and Marketing Cloud. Basic knowledge of customer journey mapping and lifecycle management. Analytical approach, skilled in using CRM or analytics tools to interpret data and inform campaign decisions. High attention to detail and commitment to data accuracy … fast-paced setting. More about you You have over two years' experience in CRM or digital marketing, with practical knowledge of Salesforce and Marketing Cloud. You understand customer journey mapping and lifecycle management, and you use analytics tools to interpret data and guide campaign decisions. You pay close attention to detail, ensuring data accuracy and handling customer information … in line with GDPR. You work well in cross-functional teams, managing multiple tasks in a fast-paced environment. You're familiar with Salesforce Marketing Cloud features like journey builder and segmentation, have strong Excel skills, and a basic grasp of reporting tools. Plus, you bring some copywriting and creative skills to support CRM communications. The benefits We More ❯

role is listed below. Over 2 years' experience in a CRM-focused or digital marketing role, with practical expertise in Salesforce and Marketing Cloud. Basic knowledge of customer journey mapping and lifecycle management. Analytical approach, skilled in using CRM or analytics tools to interpret data and inform campaign decisions. High attention to detail and commitment to data accuracy … fast-paced setting. More about you You have over two years' experience in CRM or digital marketing, with practical knowledge of Salesforce and Marketing Cloud. You understand customer journey mapping and lifecycle management, and you use analytics tools to interpret data and guide campaign decisions. You pay close attention to detail, ensuring data accuracy and handling customer information … in line with GDPR. You work well in cross-functional teams, managing multiple tasks in a fast-paced environment. You're familiar with Salesforce Marketing Cloud features like journey builder and segmentation, have strong Excel skills, and a basic grasp of reporting tools. Plus, you bring some copywriting and creative skills to support CRM communications. The benefits We More ❯

role is listed below. Over 2 years' experience in a CRM-focused or digital marketing role, with practical expertise in Salesforce and Marketing Cloud. Basic knowledge of customer journey mapping and lifecycle management. Analytical approach, skilled in using CRM or analytics tools to interpret data and inform campaign decisions. High attention to detail and commitment to data accuracy … fast-paced setting. More about you You have over two years' experience in CRM or digital marketing, with practical knowledge of Salesforce and Marketing Cloud. You understand customer journey mapping and lifecycle management, and you use analytics tools to interpret data and guide campaign decisions. You pay close attention to detail, ensuring data accuracy and handling customer information … in line with GDPR. You work well in cross-functional teams, managing multiple tasks in a fast-paced environment. You're familiar with Salesforce Marketing Cloud features like journey builder and segmentation, have strong Excel skills, and a basic grasp of reporting tools. Plus, you bring some copywriting and creative skills to support CRM communications. The benefits We More ❯

role is listed below. Over 2 years' experience in a CRM-focused or digital marketing role, with practical expertise in Salesforce and Marketing Cloud. Basic knowledge of customer journey mapping and lifecycle management. Analytical approach, skilled in using CRM or analytics tools to interpret data and inform campaign decisions. High attention to detail and commitment to data accuracy … fast-paced setting. More about you You have over two years' experience in CRM or digital marketing, with practical knowledge of Salesforce and Marketing Cloud. You understand customer journey mapping and lifecycle management, and you use analytics tools to interpret data and guide campaign decisions. You pay close attention to detail, ensuring data accuracy and handling customer information … in line with GDPR. You work well in cross-functional teams, managing multiple tasks in a fast-paced environment. You're familiar with Salesforce Marketing Cloud features like journey builder and segmentation, have strong Excel skills, and a basic grasp of reporting tools. Plus, you bring some copywriting and creative skills to support CRM communications. The benefits We More ❯

role is listed below. Over 2 years' experience in a CRM-focused or digital marketing role, with practical expertise in Salesforce and Marketing Cloud. Basic knowledge of customer journey mapping and lifecycle management. Analytical approach, skilled in using CRM or analytics tools to interpret data and inform campaign decisions. High attention to detail and commitment to data accuracy … fast-paced setting. More about you You have over two years' experience in CRM or digital marketing, with practical knowledge of Salesforce and Marketing Cloud. You understand customer journey mapping and lifecycle management, and you use analytics tools to interpret data and guide campaign decisions. You pay close attention to detail, ensuring data accuracy and handling customer information … in line with GDPR. You work well in cross-functional teams, managing multiple tasks in a fast-paced environment. You're familiar with Salesforce Marketing Cloud features like journey builder and segmentation, have strong Excel skills, and a basic grasp of reporting tools. Plus, you bring some copywriting and creative skills to support CRM communications. The benefits We More ❯

and measure effectiveness Determine which channels and content drive engagement and growth Integrate data from different marketing and product touchpoints to identify user behaviours Produce source-of-truth journey maps to enlighten colleagues' understanding Create tailored & recurring reports for stakeholders across marketing and product teams using platforms like Looker and SquaredUp Develop monitoring and workflows to ensure colleagues More ❯

and measure effectiveness Determine which channels and content drive engagement and growth Integrate data from different marketing and product touchpoints to identify user behaviours Produce source-of-truth journey maps to enlighten colleagues' understanding Create tailored & recurring reports for stakeholders across marketing and product teams using platforms like Looker and SquaredUp Develop monitoring and workflows to ensure colleagues More ❯

Million in direct financial support to the farming community, whilst our wrap-around support services continue to evolve, reaching more people before crisis hits. Together, were on a journey to help shape a future our farmers deserve. Dynamics CRM RABI is on an exciting journey of digital transformation, with the implementation of Microsoft Dynamics 365 at … Support API development and middleware solutions where needed. Strategic Insight & Reporting Provide actionable insights through CRM analytics and reporting. Support the development of engagement scoring models and supporter journey mapping. Contribute to strategic planning by identifying opportunities for CRM-driven improvements. Training & Documentation Create user guides, process documentation, and training materials. Deliver training sessions to upskill internal teams More ❯

Million in direct financial support to the farming community, whilst our wrap-around support services continue to evolve, reaching more people before crisis hits. Together, were on a journey to help shape a future our farmers deserve. Dynamics CRM RABI is on an exciting journey of digital transformation, with the implementation of Microsoft Dynamics 365 at … Support API development and middleware solutions where needed. Strategic Insight & Reporting Provide actionable insights through CRM analytics and reporting. Support the development of engagement scoring models and supporter journey mapping. Contribute to strategic planning by identifying opportunities for CRM-driven improvements. Training & Documentation Create user guides, process documentation, and training materials. Deliver training sessions to upskill internal teams More ❯

services) Developing the campaign content and audience engagement strategy, as well as GTM approach (working closely with all relevant commercial and CoE leaders) Leading development of the segment message map and buyer journey maps (including definition of scenarios) Orchestrating development and continuous data-informed optimization of integrated campaign journeys Measurably contributing to the achievement of the segment … growth plan by supporting buyers across each stage of their buying journey with highly relevant and useful content - accessible both through self-serve digital channels as well as the content used to support customer-to sales agent engagements Defining campaign success metrics and the review cadence with all contributing teams to ensure demand generation objectives realized and continuous … degree from accredited institution 10+ years of marketing communications experience Industry experience from Data Centers Skills: Team Leadership experience Knowledge of agile/scrum; integrated campaign development; storytelling; message map creation Customer/market focus, change leader, business acumen This is a remote role with a global exposure and can be performed anywhere in EMEA. More ❯

at every stage of the funnel Sales: Set KPIs and targets for Sales Executives Review and improve sales processes and documentation Support with proposals, pricing approvals, and client journey mapping Collaborate with senior managers to ensure alignment across operations, service delivery, and finance SALARY & BENEFITS: £35,000 - £45,000 OTE depending on experience 20 days holiday + bank More ❯