17 of 17 Knowledge Management Jobs in the North of England

Head of Process Management/ITIL Process Manager Leeds area, Hybrid role – As Head of Process Management/ITIL Process Manager you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful Head of Process Management/ITIL Process Manager will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As Head of Process Management/ITIL Process Manager you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as Head of … Process Management/ITIL Process Manager would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you'll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯

Head of Process Management/ITIL Process Manager Leeds area, Hybrid role – As Head of Process Management/ITIL Process Manager you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful Head of Process Management/ITIL Process Manager will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As Head of Process Management/ITIL Process Manager you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as Head of … Process Management/ITIL Process Manager would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯

ITIL Process Manager/Head of Process Management Leeds area, Hybrid role – As ITIL Process Manager/Head of Process Management you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful ITIL Process Manager/Head of Process Management will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As ITIL Process Manager/Head of Process Management you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as ITIL Process … Manager/Head of Process Management would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you'll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯

ITIL Process Manager/Head of Process Management Leeds area, Hybrid role – As ITIL Process Manager/Head of Process Management you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful ITIL Process Manager/Head of Process Management will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As ITIL Process Manager/Head of Process Management you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as ITIL Process … Manager/Head of Process Management would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯

Cloud Expertise: 5+ years of hands-on experience with Salesforce Service Cloud, including configuration, customization, and integration with other systems. Proven ability to design and implement solutions for case management, knowledge management, and omni-channel support. Leadership & Influence: Proven ability to lead and influence cross-functional teams, including offshore engineering teams, to deliver complex projects on time … Communication: Exceptional communication and presentation skills, with the ability to articulate a clear product vision and strategy to both technical and non-technical audiences. Proven ability to influence senior management and advocate for product priorities. Product Lifecycle Management: A proven track record of leading the launch and management of software products (front-end, back-end, or both More ❯

circa £550 per day Security Clearance: Government SC clearance required, active preferred Role Description We are seeking an experienced Software Platform Engineer – IDAM to manage our Identity and Access Management solutions across Cloud, On-Premises networks, and mobile endpoints , ensuring devices and applications are secure, compliant, and optimized for end-users. You will design, implement, and maintain Microsoft identity … identify risks, and manage dependencies across the product line Monitor, troubleshoot, and optimize identity services for availability, performance, and scalability Maintain compliance with organizational and industry standards Product Delivery, Management & Ongoing Development Provide ongoing operational support for IDAM solutions, including cloud, on-premises, and mobile endpoints Analyze performance data and user feedback to identify areas for improvement and iterate … product offerings Manage mobile device enrollment, MDM policies, and application management to ensure secure access Core Duties Implement, maintain, and enhance identity and access management solutions across cloud, on-premises, and mobile platforms Build, deploy, administer, and maintain secure solutions for applications and services Maintain detailed documentation and knowledge management for operational transparency Contribute to the More ❯

circa £550 per day Security Clearance: Government SC clearance required, active preferred Role Description We are seeking an experienced Software Platform Engineer – IDAM to manage our Identity and Access Management solutions across Cloud, On-Premises networks, and mobile endpoints , ensuring devices and applications are secure, compliant, and optimized for end-users. You will design, implement, and maintain Microsoft identity … identify risks, and manage dependencies across the product line Monitor, troubleshoot, and optimize identity services for availability, performance, and scalability Maintain compliance with organizational and industry standards Product Delivery, Management & Ongoing Development Provide ongoing operational support for IDAM solutions, including cloud, on-premises, and mobile endpoints Analyze performance data and user feedback to identify areas for improvement and iterate … product offerings Manage mobile device enrollment, MDM policies, and application management to ensure secure access Core Duties Implement, maintain, and enhance identity and access management solutions across cloud, on-premises, and mobile platforms Build, deploy, administer, and maintain secure solutions for applications and services Maintain detailed documentation and knowledge management for operational transparency Contribute to the More ❯

globally. Key Responsibilities May Include: Lead the Enterprise Architecture team, guiding them in setting technology policies, standards, and governance practices across the organization, ensuring compliance with lifecycle and asset management standards. Develop and maintain the business, technical, application, information, process, and infrastructure views of the organization's architecture to ensure cohesive and efficient operations. Ensure the technology strategy is … integration, particularly in collaborating with Product and Platform teams to align technology solutions with business objectives. This includes experience in leading the design of integrated systems. Team Leadership and Management: A track record of leading and managing teams of architects and specialists. This includes direct experience in providing guidance, mentorship, and direction to ensure adherence to architectural standards and … Recovery (DR) plans, with a focus on the recovery of all business technology products and services. This also involves collaborating with cross-functional teams to ensure effective DR execution. Knowledge Management and Repository Development: Background in developing and maintaining enterprise-wide knowledge repositories of technology and tools. This encompasses ensuring accessibility and relevance of knowledge resources More ❯

Prestigious opportunity with a Global market Leader for a Product Owner for our Document Management Solutions. Dedicated to a pioneering technology team, we are inviting you to join our success story. This is a hybrid role based in our Liverpool office 2-3 days a week. As our Product Owner for iManage, you will be responsible for:- Acting as … the SME for iManage DMS Ensuring the iManage product delivers maximum value to the business, enabling document lifecycle efficiency across the organisation Owning the vendor relationships, including performance management Maintaining a deep understanding of the product roadmaps and relevant features, and ensuring alignment with our strategic goals Developing a sound knowledge of application integration points to support interoperability … across systems If you possess a combination of some of the following skills, then LETS TALK! Experience as a Product Owner and lifecycle management for iManage DMS Product management expertise - roadmap alignment and stakeholder engagement across multiple business functions Vendor and contract management - managing SLAs and escalations and relationships Stakeholder Management Driving user adoption and developing More ❯

firm’s core practice areas by: Managing the legal technology support service provided by our team of technologists Providing technical expertise on complex legal matters and client solutions Line management of our team of technologists Collaborating with senior members of IDT and other senior legal and business stakeholders regarding their legal technology support needs Delivering the firm’s legal … The Team The IDT team is a central part of a wider transformation function with responsibilities for legal teams across EMEA and works in close collaboration with Legal Project Management team (LPM), the Legal Services Team (LST) in Newcastle, the Digital Solutions team (DS), IT and the Knowledge Management team (KM). The goals of the broader … Contribute to matter retrospectives and lead on continuous improvement based on any relevant lessons learned or other feedback received on the team’s services. Manage and collaborate Provide line management of the team’s group of technologists. This includes performance management, administration of line management tasks e.g. budget controls, and ensuring compliance with the firm’s regulatory More ❯

this role A leading organisation is seeking an IT Service Delivery Lead to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes … Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a … similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking to make a real impact in service delivery, we'd love to hear from you. More ❯

responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and … recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in data analysis, trend reporting, and root cause investigation. Excellent communication, stakeholder engagement, and documentation skills. Proven leadership experience in More ❯

existing documentation. Document software systems, APIs, workflows, and development processes in alignment with internal style guides and standards. Create and deliver engaging PowerPoint presentations for training, stakeholder communications, and management briefings. Ensure consistency, accuracy, and clarity across all written materials and presentations. Contribute to knowledge management systems and support continuous improvement in documentation practices. Review and edit … collaboration skills to work effectively with diverse teams. Critical thinking and analytical skills to understand user needs and the information gap. Proficiency with common technical writing tools and content management systems. Education & Experience Extensive experience in technical writing, process documentation, or software engineering-related roles. Good knowledge of cybersecurity concepts, best practices, and current industry trends. Mandatory Skills More ❯

success Role Requirements Absolute Must-Haves: Fast learner, enthusiastic and positive Able to handle multiple opportunities simultaneously and laser-focused on winning the deal Strong experience in omnichannel, dialer, knowledge management, workforce optimisation, and conversational AI Demonstrable advanced knowledge of multiple software applications Nice Things to Impress With: Contact centre industry experience Generative AI Dialler management More ❯

success Role Requirements Absolute Must-Haves: Fast learner, enthusiastic and positive Able to handle multiple opportunities simultaneously and laser-focused on winning the deal Strong experience in omnichannel, dialer, knowledge management, workforce optimisation, and conversational AI Demonstrable advanced knowledge of multiple software applications Nice Things to Impress With: Contact centre industry experience Generative AI Dialler management More ❯

success Role Requirements Absolute Must-Haves: Fast learner, enthusiastic and positive Able to handle multiple opportunities simultaneously and laser-focused on winning the deal Strong experience in omnichannel, dialer, knowledge management, workforce optimisation, and conversational AI Demonstrable advanced knowledge of multiple software applications Nice Things to Impress With: Contact centre industry experience Generative AI Dialler management More ❯

the implementation and development of new and existing systems within EOC, in order to deliver national and local operational targets. Coordinate exercise and testing within EOC. Supervise and support knowledge management administrators. Developing working relationships with colleagues within own organisation and other organisations that are productive in terms of supporting and delivering your work and that of the …/yas/yasoneteam/index.html Job description Job responsibilities For more detailed information, please see the attached job description for full roles and responsibilities. Person Specification Qualifications/Knowledge Essential Vocational qualifications level 4 Experience Essential Project involvement and implementation of change Working to deadlines and experience of delivering on conflicting priorities Skills Essential The ability to communicate … at all levels of personnel both internally and externally Strong analytic and critical reasoning skills and capable of effective problem solving Computer literate with a good working knowledge of CSV GML files spreadsheets Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for More ❯