5 of 5 Knowledge Management Jobs in the North West

service quality. Collaborating with technical, service delivery and customer facing teams, you will drive adoption of best practices across Incident, Problem, Change, Service Request, Knowledge, Asset and Service Level Management. You will use data, customer feedback, and operational insights to identify improvement opportunities, leveraging automation, AI and service management … twice a week and travelling to clients sites across the UK as and when needed. About you: You have experience in an IT Service Management roles within a Managed Services Provider, technology services organisation or complex enterprise IT environment You have a strong practical knowledge of ITIL ...

challenges in resolving known obsolescence's. This is essential to ensure continued manufacture and to meet customer requirements. As part of a cross-functional management team, this exciting opportunity allows the right candidate to help shape strategy, resolve issues, and deliver solutions to meet demanding timelines. In addition … main role as Sea Ceptor Obsolescence Manager, the successful candidate will also be required to play a pivotal role in knowledge management for the Sea Ceptor project, responsible for the coordination and retention of Sea Ceptor product knowledge and taking overall ownership of Lessons Learned across ...

Service Management (ITSM) ServiceNow Developer 📍 Liverpool (Hybrid – 2 days per week onsite) 💰 £50,000 - £60,000 + Bonus + Exceptional Benefits 📅 Permanent Our client helps people invest their money well so they can live well. As one of the UK's leading wealth managers, managing over £109bn in assets … they're continuing to invest heavily in our technology estate and Service Management capabilities. They're now looking for a ServiceNow Developer to help shape and evolve our ServiceNow platform. The Opportunity This is an ideal role for a ServiceNow Developer who enjoys building sustainable, scalable solutions rather than ...

site as required. Core Duties: Improve the cyber security of systems and information by supporting cyber assurance services throughout different project stages. Enhance knowledge management and mitigation of cyber risks within the organisation. Work under direction within a clear framework of accountability, using discretion in identifying and responding ...

help embed new processes and system functionality. Act as a central coordination point for system-related communications and guidance. Identify recurring issues or knowledge gaps and propose improvements to training or documentation. Support continuous improvement initiatives by helping standardise and simplify processes. Support the Systems Analyst with adhoc tasks … manage multiple activities concurrently. Experience supporting users with systems or process queries. Ability to produce clear, accurate documentation and training materials. Good working knowledge of standard office applications (e.g. Microsoft Office, especially Excel and Word). Experience supporting operational systems (e.g. ERP, work management or asset management ...