9 of 9 Knowledge Management Jobs in the North West

Knowledge Manager - Tech & Academies About the Role We are looking for an L&D Knowledge Manager to drive our Knowledge Management strategy across our Learning Academies. You will organize our knowledge hubs, leverage Gen AI for skill mapping, and collaborate with Subject Matter Experts (SMEs … build world-class learning experiences in a fast-paced tech environment. Key Responsibilities Knowledge Strategy: Own the L&D knowledge strategy and advise Steering Committees on curriculum priorities and budget. Platform Management: Maintain knowledge hubs ( Confluence, ServiceNow, Slack ) to ensure content is accessible ...

engineering, technical, professional and construction solutions. The Service Desk Enablement Lead is responsible for improving how Service Desk tools, digital support channels, ITSM processes, knowledge, automation and user support services are adopted, understood and embedded. This role sits within the Service Desk function and acts as a bridge between … analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Key Responsibilities - Identify gaps ...

that drives the next stage of growth. This profitable, product-led SaaS business has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together within one platform. … market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around Microsoft 365, SharePoint, knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You’ll need to move comfortably between strategy and execution. ...

Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly escalate and redirect issues beyond purview or expertise to next level. Device & Equipment Management Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment. … Responsible for onboarding new hire computer & telephone assignments and desk configuration. Responsible for management and maintenance of asset inventory on an ongoing basis. Documentation & Knowledge Management Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc. Project & Initiative Support Responsible for minor ...

teams to define and execute QA and UAT plans, verify sprint releases, and support defect triage. Provide thought leadership across customer service operations, case management, omni‐channel, knowledge management, automation, and service process optimisation. Qualifications Demonstrated experience as a Functional Lead, Delivery Lead, Program Lead, or similar ...

Support on Microsoft 365-related queries. Collaborate with support teams to resolve complex technical issues. Automate repetitive tasks to improve team efficiency. 3. Documentation & Knowledge Management Maintain and update internal knowledge bases and troubleshooting guides. Document client tenancy configurations and technical implementation notes Key Requirements Strong client … SharePoint – Advanced understanding of configuration and permissions. Microsoft Entra ID – Experience with access and identity management. PowerShell – Proficient in scripting and automation tasks. Desirable Knowledge Microsoft Exchange Online Microsoft Purview Microsoft Teams Microsoft Copilot Benefits 25 days annual leave + public holidays + your birthday off Professional development opportunities ...

satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence Drive improvements in knowledge management and self … improvement including those involving AI What we are looking for Proven leadership experience across software or application support teams Strong understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills ...

Supporting IT colleagues to deliver IT induction sessions Microsoft 365 Support Outlook support Teams support OneDrive and SharePoint support Basic administration tasks Documentation and Knowledge Management Maintaining IT procedures Updating user guides Creating knowledge articles Meeting Room Technology and Support Meeting room equipment Audio visual equipment Teams … good IT support service Proactive, resilient, and solutions-oriented Desire towards continuous improvement and personal development Aligned to Verlingue's culture and values Desirable Knowledge of Excel, Word, Powerpoint, MS office and IT in general Good team player Is able to work well on own initiative ...

Service Desk, NOC, Operations Centre, Control Room or other mission-critical operational environments. You will monitor operational systems, manage critical communications, support incident management, and ensure the safe and continuous operation of energy assets. Key Responsibilities Act as the first point of contact for operational alerts and service requests … reports. Assist with incident coordination and business continuity procedures. Follow operational procedures and ensure compliance with service standards. Contribute to continuous service improvement and knowledge management activities. Essential Skills & Experience Previous experience in a Service Desk, NOC, Operations Centre, Control Room or other critical operations environment. Strong analytical ...