8 of 8 Knowledge Management Jobs in the West Midlands

Head of Knowledge Management £65,000 to £85,000 basic salary per annum plus an excellent benefits package including bonus, pension, 25 days holiday (can buy up to 10 additional days), two wellness days, healthcare, life insurance, income protection, hybrid working (two days on site), and more. … client, a leading UK law firm ranked as one of the best companies to work for in the country, is seeking a Head of Knowledge Management to establish and develop a modern Knowledge Management function across the firm. This is a rare opportunity to take ownership ...

ensures technology services are secure, resilient, reliable and cost-effective, enabling business operations and growth. Accountable for end-to-end IT service delivery, service management, operational resilience, cyber security compliance, supplier performance and workplace technology services, the role leads the IT Service Desk and ITIL processes to ensure services … missions and results Develop and maintain Infrastructure and Operations strategies and technology roadmaps aligned to business objectives, growth plans and investment priorities. Lead the management and continuous improvement of enterprise infrastructure services, ensuring the availability, performance, resilience and security of network, compute, storage, backup and cloud platforms. ...

Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. … recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA ...

Employee Centre) Role Overview We are seeking experienced ServiceNow Developers to support delivery of a public sector ServiceNow implementation covering HRSD, Finance & Procurement Case Management, Employee Centre, Knowledge Management, Virtual Agent and integrations. The successful candidates will work within the delivery team to configure, develop, test … workstreams. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities. Configure Employee Centre experiences and user journeys. Develop integrations using REST APIs, SOAP APIs and IntegrationHub. Support configuration of Virtual Agent ...

platforms Deliver practical mentoring and technical enablement to internal engineering teams Design and implement Retrieval Augmented Generation (RAG) solutions Develop AI-powered virtual assistants, knowledge retrieval capabilities and intelligent automation workflows Build secure, scalable and compliant Generative AI solutions Document best practices, standards, SOPs and operational processes for ongoing … support and governance Support integrations with contact centre, CRM, knowledge management and service management platforms Required Experience Extensive experience delivering Cognigy chatbot and voicebot solutions Strong experience integrating Cognigy with enterprise systems and APIs Proven background delivering Conversational AI transformation initiatives Experience working with contact centre ...

delivery team, you will configure, develop, test and support ServiceNow capabilities across multiple workstreams, with a focus on HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items … notifications and case management capabilities. Configure Employee Centre experiences and user journeys. Develop integrations using REST APIs, SOAP APIs and IntegrationHub. Support configuration of Virtual Agent and Now Assist capabilities. Participate in sprint planning, backlog refinement and technical design discussions. Support unit testing, SIT, UAT and defect resolution activities. ...

devices, networks, Wi-Fi and printing issues. Replace, move, reconnect and physically install IT equipment where required. Follow established technical documentation, deployment processes and knowledge-base instructions. Maintain accurate records of work completed, equipment deployed and unresolved issues. Escalate more complex incidents appropriately, providing clear diagnostic information. Communicate professionally … field engineering role. Previous experience providing face-to-face IT support across multiple sites. Practical experience delivering Microsoft 365 deployments or migrations. Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint and Intune. Good working knowledge of Windows laptops and desktop computers. Strong hardware and software ...

processes and documentation required to use it. It needs to cover assessment and prioritisation, ownership, support arrangements, service acceptance, operational readiness, governance, reporting, escalation, knowledge transfer and handover into BAU. Experience of build, test and improve the framework so that it can subsequently be used across the wider application … Experience of working with ambiguity, engage IT and business stakeholders, challenge priorities, drive decisions and take ownership without waiting for detailed direction. Experience of knowledge management and wider process improvement would be valuable. Experience of working with 3rd parties. For further information please speak to Sarah Owen - email ...