4 of 4 Knowledge Management Jobs in the West Midlands

be responsible for ServiceNow sales/presales opportunities with ServiceNow across the UK and will involve a mix of sales/pre-sales, programme management, and technical delivery, with a focus on driving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives within the business. Your role … experience • ServiceNow Platform Expertise: You need a deep understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case … and Knowledge Management, and Performance Analytics. • People Experience and HR Processes: Familiarity with HR processes and employee experience strategies is essential. This includes understanding how to enhance employee engagement, streamline HR operations, and improve overall employee satisfaction. Knowing how to design and implement workflows that support these goals More ❯

growth trajectory. This is truly an exciting time to join us on our journey. We are seeking a versatile and proactive Pre-Sales & Bid Management Specialist to support our sales and business development process across both public and private sectors. This hybrid role combines bid management and bid … practice leads to represent technical capability in written form (not as a solution designer). Support handover to delivery teams post-win. Sales Collateral & Knowledge Management: Create and maintain reusable assets including case studies, SoW templates, capability decks, and whitepapers. Keep the bid content library current and searchable … using tooling such as Copilot or knowledge management systems. Assist in standardising engagement models and proposal frameworks across service lines. Collaborate with marketing to contribute to press releases and customer references. Skills and experience: Proven experience in a Pre-Sales, Bid Writer, or Technical Account Manager role, ideally More ❯

the recovery of all P1/P2 incidents with appropriate reporting and notifications to key stakeholders. Manage persistent incidents from trend analysis and or management escalations. Ensure key performance indicators are measured for Major Incidents, Requests, Problems and Knowledge Management and report trends of process maturity levels … and tool adoption. Align and deliver targets set out by Executive Management team. Ownership of the major incident lifecycle to satisfactory resolution as confirmed by Service Management. Proactively manage major incidents to satisfactory resolution in a timely manner, ensuring minimal business impact, and initiate escalation procedure as appropriate. Manage … improve major incident data and reporting for processes owned within ITSM. Produce MIRS and performance reporting showing levels of maturity for the major incident management process and tool adoption. Provide timely reporting to management of MIM KPI Dashboard reporting. What You Will Have Excellent relationship management skills More ❯

within a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the … optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base. Provide "at elbow" support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for 2-3 days … appropriate team(s) as needed- Training, Process, Data, IM&T etc. Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems. Work with multi More ❯