Contract - Senior CXE Engineer - Amazon Connect
- Hiring Organisation
- INNOVATIVE TECH PEOPLE LTD
- Location
- City of London, London, United Kingdom
- Employment Type
- Contract, Work From Home
building contact flows and AI agents, writing Lambda functions and CDK stacks, developing React-based agent and admin tooling, and debugging production issues on systems that serve tens of thousands of agents and millions of customer interactions. You work within architectures set by practice leads, and youre expected … Connect Cases and Tasks solutions: case templates, queue-based work allocation, SLA/TAT monitoring, approval workflows, and migrations from legacy case systems (e.g., consolidating hundreds of service categories and thousands of business rules into a unified Cases model) Configure and operationalize Contact Lens for real-time ...