8 of 8 Line Management Jobs in Essex

Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents … other managers as required, and producing operational performance reports. Contributing to Trust-wide digital service initiatives, including governance and continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports ...

Role Our client is seeking an experienced and customer-focused Digital Service Desk Team Leader to oversee the operational delivery of a vital first-line IT support function within a major public services sector organisation. In this role, you will provide day-to-day operational and developmental leadership … dedicated team of Service Desk Analysts. You will be responsible for queue and rota management, workload planning, performance reviews, and acting as the primary escalation point for technical or service issues. Working in alignment with ITIL-aligned best practices, you will ensure a highly responsive service that consistently hits ...

expected to remain hands‐on when needed—particularly during complex changes, escalations, critical incidents, or key delivery milestones. The role also includes line management of the technical delivery team and active coordination and project management across cloud, infrastructure, network, and communications services. In return for your dedication … issues. Plan, coordinate, and manage delivery of projects and major change activity. Maintain a strong working understanding of the customer’s environment and architecture. Line manage the technical delivery team, providing direction, clarity, and support. Hold regular one‐to‐one meetings, manage performance, and support professional development. Provide clear ...

type environment. Strong technical knowledge covering embedded software, DSP, FPGA firmware, test and AI/ML with expertise in at least one area. Proven Line Management experience and excellent communication skills. Good balance of technical and Business/Commercial skills. A passion for improving software development processes. Exposure ...

practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then … friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer ...

practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then … friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer ...

Operational Service Delivery Own the operational performance, stability, and support model for the Infor M3 ERP platform Lead and oversee 1st, 2nd, and 3rd line ERP support activities Drive root cause analysis and permanent resolution of recurring issues Monitor system performance, risk, and usage trends to proactively identify improvements … communicating system capabilities and limitations Encourage the use of standard functionality over unnecessary customisation Identify opportunities to expand ERP functionality and system adoption Change Management & Governance Own ERP change governance processes and controls Ensure all changes are assessed, prioritised, tested, approved, and implemented effectively Coordinate business testing activities ...

data and optimisation of HR systems. What you'll be doing Manage queries and requests that come through to the HR team, including management of the HR Team inbox. Prepare documentation relating to the whole employee life cycle such as contracts, leaver letters and payroll letters, keeping … Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd. Please note: We reserve the right to close this vacancy ...