Customer Success Manager
- Hiring Organisation
- Prism Digital
- Location
- City of London, London, United Kingdom
contract through go-live and into steady state. You'll build the implementation plan and the master timeline, brief the Implementation, Customer Support and Logistics & Operations teams on what's needed and by when, and hold them to it, without any of them reporting to you directly. You'll join … weekends What You'll Work With CRM/ticketing and project management tools (HubSpot ideal) Multi-vendor cashless payment systems Implementation, Customer Support and Logistics & Operations teams Service Level Agreement (SLA) monitoring and reporting Nice to Haves Background in events, hospitality or ticketing technology Experience supporting pre-sales, including joining ...