Service Desk Analyst (Customer Service Helpdesk) Location: Camberley, GU15 3YL (Office based role) Working pattern: 4 days on/4 days off shift pattern (Rotating shifts, 7am-7pm/7pm-7am) Job type: Full time, Permanent Competitive starting salary - Uncapped overtime options - 20% salary uplift for shift work - Full training and development included - 25 days annual leave Telent … consider experience from retail, customer service, coordinator/coordinating, or administration environments. On-the-job training will be provided so you must be willing and flexible. Proficiency in using MicrosoftOffice programs, like Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams, is required. If you're eager to start and develop a … Retail or Customer Service experience in a demanding environment is ideal (service desk, customer service, helpdesk, call centre , retail, public sector etc.) Computer literate and a confident user of Microsoft programmes; Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel Call handling/telephone-based customer service/customer assistant experience is welcomed Successful experience of More ❯
will complete an 11h rotating shift - 7am-7pm, rotating to 7pm-7am every shift (breaks are included). This role will see you work out of our modern office based in Camberley (GU15 3YL, near Sainsbury's). Service Desk Analyst - What you'll do: Act as the 1st point of contact for new incidents, requests, and queries … consider experience from retail, customer service, coordinator/coordinating, or administration environments. On the job training will be provided so you must be willing and flexible. Proficiency in using MicrosoftOffice programs, like Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams, is required. If you're eager to start and develop a … Retail or Customer Service experience in a demanding environment is ideal (service desk, customer service, helpdesk, call centre, retail, public sector etc.) Computer literate and a confident user of Microsoft programmes; Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel Call handling/telephone based customer service/customer assistant experience is welcomed Successful experience of More ❯
will complete an 11h rotating shift - 7am-7pm, rotating to 7pm-7am every shift (breaks are included). This role will see you work out of our modern office based in Camberley (GU15 3YL, near Sainsbury’s). Service Desk Analyst - What you’ll do: Act as the 1st point of contact for new incidents, requests, and queries … consider experience from retail, customer service, coordinator/coordinating, or administration environments. On‐the‐job training will be provided so you must be willing and flexible. Proficiency in using MicrosoftOffice programs, like Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams, is required. If you're eager to start and develop a … Retail or Customer Service experience in a demanding environment is ideal (service desk, customer service, helpdesk, call centre, retail, public sector etc.) Computer literate and a confident user of Microsoft programmes; Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel Call handling/telephone‐based customer service/customer assistant experience is welcomed Successful experience of More ❯
Bedford, Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Total IT
Company Profile Total IT is an award-winning technology services company with offices in Bedford (Head Office), London (30 Leadenhall), and a new international office opening in Dubai, UAE. Since 2006, weve grown into one of the worlds top 501 Managed Service Providers (MSPs), specialising in high-touch IT support for clients operating at global scale. … delivered on time and within budget Customer Satisfaction: 90%+ client satisfaction scores across projects Internal Impact: Positive colleague and business feedback on PMO effectiveness Software and Technology Competencies MicrosoftOfficeMicrosoft Project Microsoft Visio Microsoft 365/Office 365 SharePoint Power BI Skills, Knowledge and Experience Exposure to project methodologies (Prince2 … professional and personal development plan High-performance computers for all employees Modern offices with breakout areas Flexible office/home working Interview Process Telephone screening (1015 minutes) Microsoft Teams interview Assessment task short case study/scenario exercise to demonstrate PMO thinking and stakeholder communication Face-to-face interview with our CEO HR call to discuss job More ❯
Peterborough, Cambridgeshire, England, United Kingdom
Nextech
and supporting IT projects across their client base. Key Responsibilities: Act as a senior escalation point for technical issues across the service desk. Provide advanced troubleshooting and support across Microsoft, networking, and cloud environments. Mentor and support junior engineers, helping them develop their technical and customer service skills. Ensure timely resolution of incidents and service requests, meeting agreed SLAs. … technical solutions. Ensure accurate and thorough documentation of technical solutions, project plans, and post-implementation reviews. Champion best practices for IT security, compliance, and service delivery. Technical Skillset (Required): Microsoft Windows Server MicrosoftOffice 365 Microsoft Exchange Microsoft SharePoint Microsoft Azure Microsoft Intune Networking Technologies (switching, routing, VLANs, Wi-Fi) Active Directory … IT projects. Strong organisational and planning skills, with ability to manage multiple priorities. Familiarity with remote monitoring and management (RMM) tools. Excellent communication and customer service skills. Relevant certifications (Microsoft, CompTIA, ITIL, Prince2/Agile) are highly desirable. What We Offer: Salary of £40,000 per annum Company events Company pension Employee discount On-site parking Private dental insurance More ❯
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Nextech Group Limited
and supporting IT projects across their client base. Key Responsibilities: Act as a senior escalation point for technical issues across the service desk. Provide advanced troubleshooting and support across Microsoft, networking, and cloud environments. Mentor and support junior engineers, helping them develop their technical and customer service skills. Ensure timely resolution of incidents and service requests, meeting agreed SLAs. … technical solutions. Ensure accurate and thorough documentation of technical solutions, project plans, and post-implementation reviews. Champion best practices for IT security, compliance, and service delivery. Technical Skillset (Required): Microsoft Windows Server MicrosoftOffice 365 Microsoft Exchange Microsoft SharePoint Microsoft Azure Microsoft Intune Networking Technologies (switching, routing, VLANs, Wi-Fi) Active Directory … IT projects. Strong organisational and planning skills, with ability to manage multiple priorities. Familiarity with remote monitoring and management (RMM) tools. Excellent communication and customer service skills. Relevant certifications (Microsoft, CompTIA, ITIL, Prince2/Agile) are highly desirable. What We Offer: Salary of £40,000 per annum Company events Company pension Employee discount On-site parking Private dental insurance More ❯
knowledge of IT hardware and software. Previous experience of hardware diagnostics. Asset management experience Good working knowledge of a wide range of IT Skills - Server and PC Environment, including MicrosoftOffice Packages, Microsoft SCCM and Office 365 products Experience in troubleshoot Active Directory, GPOs, DNS, and DHCP issues. Experience in supervising a team Working … flexibly to meet the demands of the role. Well presented, flexible, positive, resilient, methodical, team player Desirable Ability to think creatively. KNOWLEDGE Essential Excellent working knowledge of supporting a Microsoft Windows 10 environment. MicrosoftOffice 365. Working knowledge of Microsoft Active Directory. Knowledge and understanding of SLAs & priorities. Incident Escalation and Queue Management. Managing a … Desirable Knowledge of the working practices of NHS Trusts. NHS Applications. Financial procedures including budgetary management. VALUES Essential Ability to demonstrate the organisational values and behaviours OTHER Essential Office based role with the need for travel to Christie managed sites as necessary. Ability to participate in out- of hours on-call Rota as required Ability to undertake shift More ❯
Xmas party) + more! Essential Skills 5+ years' experience in Service Desk support Working knowledge and understanding of ITIL framework Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong MicrosoftOffice and Office 365 skills Client patching and collection management using SCCM Active Directory and other account … Ability to assimilate new knowledge and skills, applying analytical thinking to identify root causes or problems and apply them at a practical level Programmes: Windows Operating System - Windows 11 Microsoft AD Admin tools Palo Alto Global Protect MicrosoftOffice 365 Admin & Support SharePoint Microsoft Teams Collaboration Tools MFD s SAP Concur ePDQ Crowdstrike ED&R … Qualys Vulnerability Management Microsoft System Center Configuration Manager 2016 InTune Mobile Device Management Banking systems including CitiDirect, Barclays.Net, ING Bespoke CRM and POS systems Windows Server Contact Centre as a Service such as TalkDesk ITSM systems such as Freshservice Microsoft Power Applications Job Role: Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised More ❯
Epsom, Great Burgh, Surrey, United Kingdom Hybrid / WFH Options
Dynamite Recruitment
Xmas party) + more! Essential Skills 5+ years' experience in Service Desk support Working knowledge and understanding of ITIL framework Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong MicrosoftOffice and Office 365 skills Client patching and collection management using SCCM Active Directory and other account … Ability to assimilate new knowledge and skills, applying analytical thinking to identify root causes or problems and apply them at a practical level Programmes: Windows Operating System - Windows 11 Microsoft AD Admin tools Palo Alto Global Protect MicrosoftOffice 365 Admin & Support SharePoint Microsoft Teams Collaboration Tools MFD’s SAP Concur ePDQ Crowdstrike ED&R … Qualys Vulnerability Management Microsoft System Center Configuration Manager 2016 InTune Mobile Device Management Banking systems including CitiDirect, Barclays.Net, ING Bespoke CRM and POS systems Windows Server Contact Centre as a Service such as TalkDesk ITSM systems such as Freshservice Microsoft Power Applications Job Role: Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised More ❯
Leatherhead, Surrey, United Kingdom Hybrid / WFH Options
Bytes Group
strong and demonstrable supportive team player. Provide support on projects and changes across the wider IT team. Have a good understanding of Bytes hardware builds (laptops and desktops via Microsoft SCCM). Understand and work with Windows Server environments. Maintain systems support information and documentation for both end users and within the team. Provide support and cover to the … Service Desk Team Lead. QUALIFICATIONS, EXPERIENCE, & SKILLS: Qualifications Operating Systems - Windows 10, Windows 2012/2016 Client Applications - MicrosoftOffice, Microsoft Teams Hardware - First Level PC maintenance (replacing memory, hard disks, graphics cards) Certifications such as CompTIA A+, Network+, or ITIL. Experience with service desk software and remote support tools. Knowledge of cloud services and virtualisation … a technical support or service desk role. Strong knowledge of Windows and Mac operating systems. Familiarity with network troubleshooting and basic network concepts. Experience with specific software such as MicrosoftOffice Suite, Active Directory, and remote support tools. Excellent problem-solving and communication skills. Positive attitude towards problem-solving and learning new technologies. Adaptable and flexible in More ❯
The post holders will be responsible for facilitating the D&G ICT Service Desk including resolution of routine issues and queries, over the phone Training and support of both MicrosoftOffice and Clinical Systems, escalation and co-ordination of communications for IT issues and problems. This position will not be supported for visa sponsorship. All applicants are … user education on accessing and using ICT services and systems Please see attached job description for further information. Person Specification Education and Training Essential Good knowledge of IT infrastructure. MicrosoftOffice Specialist or equivalent Qualification. Desirable ITIL Qualified. Formal Customer Service Training. Knowledge and Skills Essential ITIL Foundation Methods. Knowledge of one or more NHS computer system … s), hardware or software and procedures. Advanced MicrosoftOffice, European Computer Driving Licence (ECDL) or equivalent knowledge. PAS/Clinical Systems experience. Desirable Knowledge of NHS Acute (or equivalent) Roles, departments and processes. Experience Essential Knowledge of ITIL. Excellent customer service skills. Excellent oral and written communication skills able to document complex IT issues to a standard More ❯
Sunderland, Tyne and Wear, England, United Kingdom
Nigel Wright Group
and in turn develop your technical skills by supporting some challenging and interesting products and technologies. Key Responsibilities: - Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Incident and Queue Management- Implementing first time fixes and resolving technical issues at a 3rd line support level- Providing first point contact support … to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Liaising with colleagues and stakeholders to ensure that services are being delivered effectively and efficiently Job Requirements: - Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Providing first point contact support … to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Exceptional customer service skills- Active Directory/Microsoft Entra ID- MicrosoftOffice 365 Administration Desirable Skills & Experience - MicrosoftOffice 365 Administration- Windows Server 2016-2022 Administration- Microsoft SQL Server Administration (Database support, maintenance More ❯
ticketing system Keep auditing information and associated records up to date and accurate Essential qualities and skills to apply for the role of Senior IT Technician Detailed knowledge of Microsoft Windows 10 & 11, Windows Server 2019 & 2022 and Apple MacOS Ventura Operating Systems. Experience of MicrosoftOffice, Office 365 and Google Docs, Sheets and … respond to helpdesk tickets by visiting the customer and providing them face to face support. Experience with Google Workspace and Apps such as Gmail, Calendar, Drive etc. Experience with Microsoft 365 Experience with Microsoft Azure Experience with Microsoft Hyper-V The ability to change a projector/projector components Previous use of network equipment such as HP More ❯
strategy has a strong focus on empowering employees and building a culture in which they feel valued! The Role We are looking for a proactive and highly organised Office Manager/PA to take ownership of the smooth running of our Leeds office while providing occasional PA support to a team of 6 C-suite leaders. … diary and meeting management support to senior leaders as required. Coordinate travel arrangements and logistics for occasional senior leadership events. Assist in preparing presentations and reports using PowerPoint and MicrosoftOffice Suite. Handle sensitive and confidential information with discretion. General Administration & Support Coordinate company events, leadership meetings, and team offsites. Support onboarding of new starters, including desk … Proven experience in office management, facilities management, PA or similar operations role. Strong organisational and problem-solving skills with the ability to prioritise and multitask. Proficiency in MicrosoftOffice Suite (Outlook, Excel, Word, PowerPoint). Excellent communication and interpersonal skills, confident working with all levels. Proactive, resourceful, and able to work independently with minimal supervision. More ❯
loving individuals. They want an individual who has a great work ethic and can deliver outstanding customer service and push beyond customer expectation. They promote training in ITIL and Microsoft qualifications, including study time and resources. The role is a support based role where the successful candidate will be able to support the client user base remotely and by … Excellent communication skills (high standard of written and spoken English) Excellent Customer Service skills Must have Technical Support Experience Desktops – all operating systems, Windows 10,11 Active Directory Administration MicrosoftOffice 365 Administration Exchange Administration MicrosoftOffice suite iPhones/iPad/Smart phone Hardware support of Desktops/Printers Nice to have Cisco …/Meraki Labtech/ConnectWise Microsoft Azure Benefits: Competitive Salary Workplace Pension Scheme Technical training The hours for this role is 9-5.30 Mon-Fri. Apply now with an up-to-date CV. More ❯
in every project. DEPARTMENT OVERVIEW The MJ Quinn Technology Services Department support over 3000 people across our platforms and workforce and locations. The Department has complete ownership of our Microsoft Modern Workplace solutions combined with Microsoft Dynamics. JOB OBJECTIVE The primary objective of the IT 1 st Line Support would be involved in all aspects of the IT … and ticket. To be responsible for providing IT support and timely ticket closures. Responsible for own SLA/KPIs To provide 1 st line support to end users for MicrosoftOffice Solutions. To provide 1 st line support to end users for hardware issues. Build and deploy end users compute devices. To support and collaborate with other … and ticket. To be responsible for providing IT support and timely ticket closures. Responsible for own SLA/KPIs To provide 1 st line support to end users for MicrosoftOffice Solutions. To provide 1 st line support to end users for hardware issues. Build and deploy end users compute devices. To support and collaborate with other More ❯
Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm … Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: 25,000- 30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network … informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of MicrosoftOffice 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in MicrosoftOfficeMore ❯
Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm … Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network … informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of MicrosoftOffice 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in MicrosoftOfficeMore ❯
Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm … Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network … informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of MicrosoftOffice 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in MicrosoftOfficeMore ❯
Caerphilly, Mid Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Identify Solutions
To contribute to the business by being a technical innovator, achieving mastery of the role, taking ownership and accountability for all that is delivered. Skills Strong working knowledge of MicrosoftOffice applications with an emphasis on the Office 365 product suite. Working knowledge of supporting and administering MicrosoftOffice 365 tenant accounts. More ❯
Set up and configure computers, laptops, and mobile devices Troubleshoot hardware, software, and basic network issues Assist with account setup and access permissions Support printers, scanners, and other office equipment Maintain IT asset records and documentation Escalate complex problems to senior IT staff Requirements: Passion for IT and solving problems Basic knowledge of Windows and/or Mac … Willingness to learn and take on new challenges Right to work in the UK Desirable (not essential): Previous experience in an IT support or customer service role Familiarity with MicrosoftOffice, Office 365, or Active Directory Benefits: Friendly and collaborative team Ongoing training and support Clear progression opportunities Central Manchester location with great transport links More ❯
data accreditation programmes See Job Description for more information Person Specification Qualifications Essential Educated to degree or equivalent Formal teaching/training qualification Evidence of ongoing personal development Desirable Microsoft Certified Trainer Formal IT qualification E Learning training PRINCE2 Foundation TAP Previous Experience Essential Significant experience of delivering IT Training on MicrosoftOffice and or clinical … providing end user support services Evidence of working within a project structure Evidence of providing effective team management Experience of local acceptance testing Knowledge Essential In depth knowledge of MicrosoftOffice applications, Windows, Internet and Clinical Systems Excellent communication and interpersonal skills Ability to work on own initiative, in a flexible manner Ability to organise and prioritise … own workload Proficient and accurate keyboard skills Desirable In depth knowledge of business processes related to training department portfolio Project management skills Microsoft Project Skills Effective leadership and team motivation skills Change management and facilitation skills. Mentoring skills Specific Essential Ability to travel across all sites of the Trust Analytical and problem solving skills User knowledge of Learning Management More ❯
Birmingham, West Midlands, England, United Kingdom
RT Recruitment LTD
and a positive attitude Willingness to learn and develop new skills Right to work in the UK Desirable (not essential): Previous IT support or customer service experience Familiarity with MicrosoftOffice, Office 365, or Active Directory Benefits: Friendly and supportive team Ongoing training and development Opportunities for career progression Convenient Birmingham location with excellent transport More ❯
Support Engineer – Andover My customer is on the lookout for an IT Support Engineer to help support their IT Support team. The Engineer must have basic Networking and strong MicrosoftOffice Suite experience. The IT Support Engineer would help with any 1st and some 2nd line issues and be the intermediary between the business and the outsourced … Andover. Key Responsibilities of the IT Support Engineer Provide first-line support to office users for issues related to: Password resets. Active Directory (AD) and Azure authentication. MicrosoftOffice suite (Outlook, Teams, and SharePoint). Install and configure approved software applications. Manage and assign administrative access rights as per company policies. Escalate complex technical issues More ❯
Experience as a Support Professional in IT field or as an IT Technical Consultant/3+ Years of relevant experience Knowledge of MicrosoftOffice, SharePoint, web-based application, handheld RF devices Experience in Prophet ERP system (or very similar), WMS support experience, with financial knowledge & Warehouse Management. Tools knowledge (Prophet ERP, EDI). Help Desk Ticketing System … field or as an IT Technical Consultant. • Must be familiar with standard concepts, practices, and procedure for supporting business application in a complex and dynamic operations environment. • Knowledge of MicrosoftOffice, SharePoint, web-based application, handheld RF devices • Experience in Prophet ERP system (or very similar), WMS support experience, with financial knowledge. • Excellent written and verbal communication More ❯