Service Desk Analyst
- Hiring Organisation
- Additional Resources
- Location
- City, Cardiff, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 26,160 Annual
manage and escalate incidents as required, in line with agreed service levels. Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications. Supporting internal customers in using IT tools, ensuring effective documentation and user guides are in place. Participating in IT projects … experience in 1st and 2nd line IT service desk support. Background of working in ITIL frameworks and enterprise IT environments. Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory. Hands-on experience with hardware troubleshooting, particularly desktops and laptops. Installation, configuration, and troubleshooting