2 of 2 Mac OS Jobs in Sheffield

solving and cross-functional collaboration in a modern tech environment. Key Responsibilities Provide expert support via Zendesk or similar systems. Troubleshoot issues across Windows, macOS, and networking environments (TCP/IP, DNS, VPNs). Support cloud applications, Java-based systems, and SaaS platforms. Manage SQL Server tasks (), including queries … support knowledge base. Requirements 5+ years in technical support, ideally in SaaS or enterprise IT. Strong experience with Zendesk (or similar), Windows/macOS, networking, and cloud services. Proficiency in SQL Server, Windows Server roles, and infrastructure monitoring tools. Knowledge of XML/JSON formatting, Java application support ...

ensuring employees have the technology and support they need to succeed. What You'll Do Resolve complex IT incidents and service requests across Windows, macOS, Microsoft 365, networking, hardware, and enterprise applications Own escalated tickets through to resolution, meeting SLAs and delivering excellent customer service Support onboarding, offboarding, hardware … environment What We're Looking For 3+ years' experience in IT Service Desk, Desktop Support, or End User Support Strong troubleshooting skills across Windows, macOS, Microsoft 365, networking, and endpoint devices Experience with Active Directory, Entra ID, LDAP, and identity management Knowledge of endpoint management, device lifecycle management ...