Senior Principal Architect, Client Engagement Platforms
- Location
- United Kingdom
target-state capabilities that support long-term business objectives. The role is accountable for shaping the future of client engagement technologies, spanning CRM, Marketing Automation, client servicing, digital engagement, data and AI-enabled capabilities. Acting as a trusted adviser to senior business and technology leaders, the Senior Principal … ecosystem. **What you will be doing:*** **Strategy & Architecture Leadership:** Define and maintain target-state architecture, technology roadmaps, reference architectures and design principles across CRM, Marketing Automation, client engagement, servicing and AI-enabled platforms.* **Platform Evolution & Modernisation:** Lead the assessment and evolution of the client engagement technology ecosystem, ensuring ...