CRM & Omnichannel Clienteling Manager
- Location
- Greater London, England, United Kingdom
Clienteling Manager to build, lead, and scale a best-in-class customer strategy across all touchpoints. This role sits at the intersection of data, marketing, technology, and retail experience. You will own and lead the global CRM and clienteling vision: driving customer lifetime value, personalisation, and seamless journeys online … tools) in partnership with the Head of Digital. Design and continuously optimise end-to-end customer journeys across digital and physical touchpoints Partner with Marketing, Digital, E-commerce, Merchandising and Retail teams to ensure consistent messaging and timing across channels. Drive & support the customer lifecycle strategy & propose new ideas ...