SOC Shift Lead - Internet Service Provider
- Location
- West Yorkshire, England, United Kingdom
shift activities,acting as the key escalation point for complex technical incidents while ensuring SLA compliance.Key responsibilities include conducting quality assurance reviews,providing technical mentorship to analysts,and maintaining clear stakeholder communication.Additionally,the ideal candidate will support threat-hunting activities and process refinements to continuously improve service delivery. Responsibilities … SIEM Triaging and investigating incidents as a SOC Analyst Shift Lead management, including chairing shift meetings, monitoring SLAs, quality assuring tickets and mentoring/coaching other analysts Escalation decision making Customer focused and able to communicate (both written and verbal) Salary £38,500 plus 20% shift allowance #J-18808-Ljbffr ...