Service Desk Analyst
- Location
- Greater London, England, United Kingdom
incidents through to resolution and acting as an escalation point for more complex issues. You'll also play a key role in supporting and mentoring junior analysts while contributing to continuous service improvement initiatives. Key responsibilities of the Service Desk Analyst will include Providing technical support across a wide range … technical escalation point for more complex incidents Maintaining accurate ticket updates, technical documentation and knowledge articles Supporting problem management and service improvement activities Mentoring and supporting junior Service Desk Analysts and sharing technical knowledge across the team Required experience/qualifications of the Service Desk Analyst position will include Previous ...