Senior Major Incident Manager
- Hiring Organisation
- Jobleads-UK
- Location
- Belfast City District, Northern Ireland, United Kingdom
summaries during P1 incidents. Produce weekly and monthly MI reporting. Update and maintain process documentation. Drive continuous improvement across the MIM function. Provide leadership, mentoring, and coaching. Collaborate with cross‐functional teams. Escalate issues to the Head of Major Incident Management. Manage team performance and reporting quality. Identify future skills … within SLA, providing clear executive summaries during P1s, improving processes impacting customer outcomes. Fearless Innovation – Driving continuous improvement, enhancing process documentation. Achieve Together – Leading, mentoring, and coaching the team, collaborating with other business teams, supporting colleagues during high‐pressure incidents. Everyone is Valued – Managing performance with fairness and transparency, supporting ...