I.T Helpdesk
- Hiring Organisation
- Hire Ground Ltd
- Location
- London, South East England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £19.25 per hour
staff and students, resolving hardware, software and application issues and escalating complex problems where necessary. Deliver one-to-one support and training on Microsoft 365, Outlook, Teams, SharePoint, OneDrive, Brightspace VLE and other core systems. Provide audio-visual (AV), printing and telephone support. Maintain service standards and SLAs … provide progress updates. Produce user guides, FAQs and technical documentation, and improve IT support processes. Systems & Infrastructure Administer user accounts, access permissions and Microsoft 365 services, including Exchange, Teams, SharePoint, Security and Endpoint Manager. Support and maintain servers, virtual environments, LAN/Wi-Fi, network equipment ...