SC Cleared Service Delivery Manager
- Hiring Organisation
- Cognitive Group | Part of the Focus Cloud Group
- Location
- Reading, England, United Kingdom
seeking an SC Cleared Service Delivery Lead to support a major Microsoft 365 and infrastructure transformation programme within a UK defence organisation. This role sits within a consultancy team embedded onsite and is responsible for day-to-day service delivery, issue coordination, and client engagement across the Microsoft … customers and coordinating small teams. Key Responsibilities Service Delivery & Operations Act as the primary point of contact for service delivery issues related to Microsoft 365 and wider infrastructure. Manage and coordinate incidents, service requests, and escalations across the Modern Workplace (M365) ecosystem. Ensure timely resolution of issues, directing ...