Service Desk Manager
- Hiring Organisation
- Gleeson Recruitment Group
- Location
- Derbyshire, United Kingdom
- Employment Type
- Permanent
performance The role will also have exposure to Halo ITSM, with regular engagement across stakeholders who use the platform. The wider environment is predominantly Microsoft-based, so a good understanding of technologies such as Windows, Microsoft 365, networking and cloud services will be important, although this is fundamentally … Experience managing SLAs, KPIs and service performance Strong incident and escalation-management capability Experience supporting high-priority or major incidents A good understanding of Microsoft-based infrastructure and support environments Strong stakeholder-management skills Experience working across technical teams, suppliers and senior stakeholders A customer-focused approach ...