performance metrics—specifically NRR—by balancing proactive churn mitigation with the identification of new expansion opportunities You will act as a strategic "trusted advisor," multithreading across stakeholder groups to align platform capabilities with customer business goals. By leveraging usage data and high-touch engagement, you will ensure long-term … commercial aspects of the customer relationship, leading independent renewal negotiations and ensuring timely contract execution and payment Develop and nurture "trusted advisor" relationships, multithreading across complex stakeholder groups to build internal champions and ensure broad organisational alignment Lead customer onboarding and goal-focused sessions to drive immediate proficiency, ensuring ...