Senior IT Service Desk Analyst JBLE1 NI
- Hiring Organisation
- Fieldfisher
- Location
- Belfast, UK
ITSM tools such as ServiceNow. Analytical Skills: Competence in analysing incident trends and contributing to root-cause analysis. Additional Responsibilities: Training & Development: Assist in onboarding and training new team members. Customer Experience: Champion a customer-first approach, ensuring high satisfaction levels. Continuous Improvement: Drive initiatives to enhance service desk performance ...