Major Incident & Escalation Manager
- Hiring Organisation
- Hays Technology
- Location
- Milton Keynes, Buckinghamshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £350 - £450/day £350 to £450 p/d Outside IR35
Major Incident Manager, Incident Manager, Service Operations Manager or similar role. Experience managing major incidents, service outages and operational escalations. Strong stakeholder management skills across technical and non-technical audiences. Experience managing third-party suppliers and outsourced service providers. Good understanding of ITIL Incident, Problem and Change Management processes. … Excellent communication, organisational and decision-making skills. Desirable Experience within Financial Services or another regulated environment. Knowledge of Operational Resilience, Business Continuity or Application Recovery. Experience with ServiceNow, Power BI and Microsoft 365. ITIL Foundation Certification or above. This is an excellent opportunity for an experienced service professional ...