Service Development Manager
- Hiring Organisation
- EXL Service
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Permanent
cross-functional projects, such as integrating L&D with continuous improvement efforts and aligning QA metrics with performance dashboards for real-time insights. Conducting skills audits and tracking site development KPIs (e.g., training completion rates, audit pass rates, compliance adherence). Reporting progress and driving proactive enhancements. Working … compliance programmes. Proven track record in developing L&D programmes and QA systems, ideally involving energy data networks or switching services. Skills and Personal attributes we would like to have: Expertise in regulatory frameworks (OFGEM, SEC) and QA tools for compliant process optimisation; strong project management skills. Commitment ...