6 of 6 People Management Jobs in the North East

process and service enhancements, driving cost savings and efficiency improvements. Manage customer satisfaction programs, analyze feedback, and implement corrective actions in collaboration with delivery and support teams. Support supplier management processes, ensuring documentation, SLAs, and reporting standards are consistently maintained. Participate in commercial discussions to support service and cost optimization. Technical Leadership Demonstrate a solid understanding of core IT … to help shape and refine IT service offerings based on user and business needs. Oversee preparation of reports, metrics, and KPIs to support customer service reviews and performance assessments. People Management Lead, mentor, and develop a team of technology support professionals to achieve high performance and engagement. Conduct regular one-to-ones, performance reviews, and coaching sessions to … Effectively manage and prioritize team workloads to ensure delivery excellence across multiple projects and stakeholders. Requirements Proven experience in IT service delivery or technology support management. Strong leadership and people management skills with a track record of building high-performing teams. Excellent communication and stakeholder management skills. Demonstrated ability to manage suppliers and third-party relationships. Experience More ❯

verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is … to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect … requires that you establish and manage expectations within the business and drive the IT Onsite Site Services team to achieve those expectations to a high standard. Principle Responsibilities Service Management Maintain high performing service support team of 100+ team members including and Onsite Desktop Support and VIP Support Owner of the Incident, Request, Change and Escalation processes, ensuring high More ❯

teams. Identify and implement process or service improvements, and any associated cost savings, both internal and external. Design and implement new processes as needed. Manage structured supplier and customer management process encompassing both internal and external relationships, liaising with commercial manager where necessary. Operate a structured supplier management process framework ensuring standard documentation is maintained covering OLA, SLA … feedback based on customer feedback requirements and own experience and knowledge. Oversee production of supporting information to facilitate key customer service reviews based on agreed service metrics and KPIs. People Management Effectively manage, lead and support direct reports to meet delivery in line with management, stakeholder and customer expectations. Ensure all HR requirements are carried out on … time and in full to meet required performance management process and comply with company policies. Recruit and on-board new members to the team as required. Regularly hold one-to-one meetings with direct reports, providing timely feedback, coaching and mentoring to develop and maintain skills and capability across the team. Recognise and foster strong performance looking to develop More ❯

targets. Technical leadership and assurance across multiple engagements. Experience in both functional and technical consulting roles. Behaviours: Confident decision-maker and effective listener. Strong ownership and escalation management. Proven people management and mentoring capabilities. Proactive, self-motivated, and able to work independently. Committed to continuous improvement and team development. The role can be home based however will require More ❯

wherever, faster, and simpler. Could you be the next innovator to join us? What will your typical day look like? Different that’s for sure... Are you a passionate people leader with deep technical credibility, ready to maximise the potential of a world-class engineering team? Atom is the UK's first app-based bank, known for its cutting … value-stream aligned teams that deliver change safely and at pace. We are looking for a Backend Engineering Manager to lead our entire Backend Engineering Practice. This is a people enabler role, focused on coaching, mentorship, and cultivating a high-performance culture. While you won't be hands-on with the code, you must be technically credible to inspire … across our Microservices, Data, Core Banking, and Integration Guilds. What you’ll be doing: Engineering Leadership & Coaching: Lead, coach, and advocate for the Backend Engineering team, serving as a people enabler who unblocks them to increase engagement and productivity. Performance & Culture: Manage the overall performance of the team and drive a high-performance culture with a focus on performance More ❯

clients platform capability, supporting the delivery of scalable, reliable, and secure infrastructure for their business. This is an exciting opportunity for an experienced DevOps professional ready to step into management, or for a senior engineer looking to progress into a leadership role. Key Areas Overseeing the design, deployment, and management of cloud infrastructure on Azure or AWS. Driving … monitoring and observability with Prometheus and Grafana. Enabling team collaboration and incident response through Slack and other ChatOps tools. Leading, mentoring, and supporting engineers (or preparing to step into people management if you're progressing into the role). Key Experience Strong hands-on experience with Azure or AWS. Solid background with Terraform and IaC. Proven use of More ❯