13 of 13 Performance Improvement Jobs in the Midlands

to take ownership of our operation support functions, ensuring seamless service delivery and top-tier customer satisfaction. You will work closely with our leadership team to optimise processes, enhance performance, and drive continuous improvement across Workshop, Service Delivery Management, Customer Experience Management, Network Operations Centre (NOC), and Offshore Operations. Key Responsibilities (Summary): Operational Oversight: Manage day-to-day … operations of all operation support functions, ensuring efficiency and seamless service delivery. Process & Performance Improvement: Work with the CXO to implement processes, track KPIs, and enhance service quality. Resource & Financial Management: Optimise staffing, budgeting, and cost control while maintaining high service standards. Risk & Compliance: Identify and mitigate risks, ensuring business continuity and regulatory compliance. Customer & Stakeholder Engagement: Lead … customer experience in the region. Service Function Leadership: Oversee Workshop, NOC, Offshore Operations, and Service Delivery Management to align with business goals. Ownership and responsibility of Jeopardy team. People & Performance Management: Conduct performance appraisals, drive employee engagement, and foster a culture of accountability. What We are Looking For: Experience in an operational leadership role within a Managed IT More ❯

to take ownership of our operation support functions, ensuring seamless service delivery and top-tier customer satisfaction. You will work closely with our leadership team to optimise processes, enhance performance, and drive continuous improvement across Workshop, Service Delivery Management, Customer Experience Management, Network Operations Centre (NOC), and Offshore Operations. Key Responsibilities (Summary): Operational Oversight: Manage day-to-day … operations of all operation support functions, ensuring efficiency and seamless service delivery. Process & Performance Improvement: Work with the CXO to implement processes, track KPIs, and enhance service quality. Resource & Financial Management: Optimise staffing, budgeting, and cost control while maintaining high service standards. Risk & Compliance: Identify and mitigate risks, ensuring business continuity and regulatory compliance. Customer & Stakeholder Engagement: Lead … customer experience in the region. Service Function Leadership: Oversee Workshop, NOC, Offshore Operations, and Service Delivery Management to align with business goals. Ownership and responsibility of Jeopardy team. People & Performance Management: Conduct performance appraisals, drive employee engagement, and foster a culture of accountability. What We are Looking For: Experience in an operational leadership role within a Managed IT More ❯

make data-driven decisions. Our Client: Our Client is a global consultancy with an impressive growth story. They have a workforce of over 1500 supporting international clients in delivering 'Performance Improvement' consultancy. The Role: You will join a dedicated Insight and Data Analysis team, transforming raw data from multiple clients, gathering necessary data sets, and presenting insights visually More ❯

knowledge of products and services necessary for ongoing support, repair and maintenance of SICK supported equipment Establishing the relevant knowledge of legislation according to products and processes, in particular Performance Monitoring, Health & Safety and Risk Assessments Liaising and communicating with customers, 3rd party suppliers and internal employees in order to provide maximum availability of service and, where appropriate, identifying … revenue opportunities and areas for performance improvement Planning site visits and attending customer sites in order to carry out, repairs and maintain equipment with a view to commercial efficiency, viability and customer satisfaction. This will include travel, stay away over night or - on very rare occasions - work at weekends may be required as part of the 24/ More ❯

with c-suite and senior execs within our Customers and potential customer and prospects within the territory. Evidence these opportunities and the financial return they provide. Carry out regular performance reviews, talent mapping and succession planning and ensure all team members are performing to expectations. Execute Performance Improvement Plans where required. Skills and experience: Proven track record … demonstrate a track record of having done so. Strategic thinker with a results-orientated mindset, capable of driving revenue growth and achieving targets. Analytical mindset with proficiency in sales performance metrics, forecasting and data analysis. Creativity in both marketing and sales approaches Ability to thrive in fast paced, dynamic environment and adapt to changing priorities and business needs. Proven More ❯

Birmingham (Hybrid Work Pattern) Contract Type: Initial 6 months with opportunity to go perm Hays is proud to be working in partnership with a local council to recruit a Performance and Data Manager to support a major transformation programme within the Customer Services function. This is a fantastic opportunity to contribute to a high-impact initiative that aims to … enhance service delivery for citizens and businesses across Birmingham. About the Role: As the Performance and Data Manager, you will play a key role in delivering the council's reporting responsibilities and driving performance improvements across Customer Services. Your insights and recommendations will directly support strategic decision-making and operational efficiency. Key Responsibilities: Lead the development and delivery … of performance reports and business intelligence to support excellent customer service. Analyse business performance data to identify trends, issues, and opportunities for improvement. Develop business cases and proposals to support service enhancements and change initiatives. Collaborate with stakeholders to implement data-driven strategies that reduce unnecessary customer interactions and promote channel shift. Provide financial impact analysis and advise More ❯

within a Locality Hub. Working as part of the senior leadership team, the post holder will ensure the delivery of high-quality, safe, and efficient services that meet agreed performance, clinical, and financial targets. This role demands a dynamic and inclusive leader who can drive service transformation, operational excellence, and workforce engagement across complex care environments. The post holder … will lead on resource allocation, demand and capacity planning, performance improvement, and service development, ensuring that services are responsive to local needs and aligned with wider system priorities. The Group Manager will work collaboratively with internal and external partners across health, social care, and the voluntary sector to develop integrated models of care and ensure a seamless patient … Locality Hub's delegated budget, ensuring financial efficiency and contributing to the wider locality's financial performance. Lead the development and delivery of productivity and efficiency strategies, including Cost Improvement Plans (CIPs). Manage demand and capacity planning, ensuring workforce and service delivery align with patient needs and activity targets. Ensure robust performance monitoring systems are in place More ❯

in an agile, fast, data-driven and empathetic manner. The TA Leader communicates the strategies to ensure demand fulfilment alignment, supports planning of hiring campaigns and drives key TA performance metrics and objectives for the country or countries that they support. They play a crucial role in executing overall recruiting and sourcing strategies, monitoring TA performance, identifying enablement … across a highly matrixed organisation, requiring you to partner with HR Business Partners, Workforce Solutions Teams, and our Talent Acquisition Operations Teams. You will need to provide regular TA Performance updates to leaders and manage improvement initiatives aligned to overall continuous process improvement plans, as well as those specific to your geographic responsibility. Responsibilities: Responsible for Service … Delivery in assigned 9+1 Country/Countries. Leads Performance Improvement Initiatives in Country/Countries in partnership with RPO & Operations Teams Participate in Customer Reviews to provide core TA Performance MI & Insights. Owns & Manages Country escalations/issues. Owns “Initiative deployments” in the Country. Brokers & Co-ordinates support from other COEs & Country HR Teams as required to More ❯

within a Locality Hub. Working as part of the senior leadership team, the post holder will ensure the delivery of high-quality, safe, and efficient services that meet agreed performance, clinical, and financial targets. This role demands a dynamic and inclusive leader who can drive service transformation, operational excellence, and workforce engagement across complex care environments. The post holder … will lead on resource allocation, demand and capacity planning, performance improvement, and service development, ensuring that services are responsive to local needs and aligned with wider system priorities. The Group Manager will work collaboratively with internal and external partners across health, social care, and the voluntary sector to develop integrated models of care and ensure a seamless patient … Locality Hub’s delegated budget, ensuring financial efficiency and contributing to the wider locality’s financial performance. Lead the development and delivery of productivity and efficiency strategies, including Cost Improvement Plans (CIPs). Manage demand and capacity planning, ensuring workforce and service delivery align with patient needs and activity targets. Ensure robust performance monitoring systems are in place More ❯

and Internal Sales Executives to deliver revenue and margin growth across our education supply brands. This is a senior leadership role focused on expanding our strategic customer base, enhancing performance, and aligning business development activity with the wider goals of GES and CSG. What you'll be doing Leading, mentoring and developing a team of four Business Development Managers … and three Internal Sales Executives Designing and delivering tailored training and performance improvement strategies Developing and executing a comprehensive business development strategy across brands and regions Identifying and pursuing new opportunities in line with growth targets Collaborating with senior leadership to ensure alignment with strategic goals Monitoring and reporting on performance against revenue and margin targets Conducting … or strategic account management Track record of building, leading and inspiring high-performing sales or business development teams Strong commercial acumen with the ability to analyse and act on performance data Skilled at stakeholder engagement and cross-functional collaboration Able to balance big-picture strategy with day-to-day delivery Experience in the education or public sector supply markets More ❯

a leader of individual contributors for the sales development team across Access UKs group of companies. Partner with teams across sales and marketing to achieve results and drive continuous improvement in performance and processes through the management of our inbound demand model and outbound strategies. You will need to demonstrate the ability to guide your team as well … culture - keep the team engaged, informed, and motivated; foster a competitive and collaborative team environment. Own and execute strategic plans and initiatives to drive your own and other divisional performance improvement. Oversee delivery of inbound sales leads to ensure the follow up is dealt with in a timely manner alongside great customer service. Develop prospecting outbound strategies for our More ❯

ISO 14001 – Work with the Site SHE Manager to facilitate the development of a positive Environmental culture through Environmental education, training and coaching to change environmental behaviours and improve performance – Provide insight to drive environmental performance improvement through the Carbon Desktop and Waste and Effluent Management targets – Identify performance improvement opportunities for the SHE Manager More ❯

ISO 14001 – Work with the Site SHE Manager to facilitate the development of a positive Environmental culture through Environmental education, training and coaching to change environmental behaviours and improve performance – Provide insight to drive environmental performance improvement through the Carbon Desktop and Waste and Effluent Management targets – Identify performance improvement opportunities for the SHE Manager More ❯