4 of 4 Performance Improvement Jobs in the Midlands

of new processes and operational improvements, ensuring regulatory compliance and quality assurance standards are not only met, but exceeded Utilising data insights to identify trends, opportunities and areas for performance improvement, turning insight into action and supporting wider business change, including systems improvements, digital journey enhancements and operational design projects Leading the development of our operations, ensuring our … and that we're all achieving operational KPI's while delivering against leakage and quality targets and improving settlement efficiency Inspiring, coaching and developing teams to deliver consistently strong performance (with a focus on the customer and quality) and building an engaged culture, promoting open communication and ensuring each colleague understands how they contribute to the bigger picture Essential … Proven experience of being a strong operational leader - someone who has led high performing, customer focused operational teams and has been involved in the implementation of process change and performance improvement Strong ability in interpreting data and MI to drive decision-making Experience of managing outsourced relationships and aligning them to business objectives Ability to handle and control More ❯

We are recruiting a Senior Analyst with exemplary data modelling and analytical capabilities; coupled with the ability to present and communicate performance trends, root causes of performance variances against KPIs and build detailed and robust data models to highlight improvement initiatives and performance enhancements. Were seeking a technical expert in the application and use of Excel … West Midlands The base salary is between £48000 - £50000 (DOE) + Bonus + Broad Corporate Benefits Key Role Purpose & Responsibilities Develop and provide detailed analysis and insight into operational performance variances at both macro and micro levels. Conduct detailed performance analysis of both cost and service drivers to identify and recommend performance improvement opportunities. Collaborate with … deliver tasks on time with high attention to detail and accuracy. Desirable - exposure to Tableau/Statistical Modelling and Machine Learning Please register your interest in the Senior Operations Performance Analyst position by applying as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & WFM, Analytics, and Customer Communication Technologies. More ❯

focused heavily on measuring/tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight … teams in fast-paced delivery environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with … peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The Role: You will own daily support execution for your region, ensuring consistent performance against operational goals and SLAs as well as managing and optimising staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning. You will ensure More ❯

focused Service Delivery Manager to ensure the seamless delivery of services to our clients. In this key role, you will be responsible for maintaining strong customer relationships, managing service performance, and ensuring contractual commitments are consistently met. Working closely with internal teams and stakeholders, you will oversee day-to-day service operations, proactively address issues, and drive continuous improvement … services, managing incidents, requests, and changes in line with agreed SLAs. Build and maintain strong relationships with clients, understanding their business needs and priorities. Conduct regular service reviews, producing performance reports and identifying areas for improvement. Collaborate with internal teams to resolve escalations quickly and effectively. Ensure compliance with contractual obligations and industry standards. Lead continuous improvement initiatives … to manage multiple priorities in a fast paced environment. Strong analytical and problem-solving skills, with a proactive approach to issue resolution. Experience with service reporting, KPI tracking, and performance improvement. Competence in interpreting and managing service contracts and SLAs. Familiarity with ITSM tools, ServiceNow or Halo PSA Ability to lead, motivate, and develop team members. More ❯