13 of 13 Performance Management Jobs in Wales

distribution business serving Wales and the south-west of England, is seeking a permanent Service Delivery Manager to oversee the end-to-end performance of a portfolio of IT services. Working within a critical infrastructure environment, you will coordinate strategic partners and suppliers to ensure reliable, secure and user … friendly technology services. Key Responsibilities: Own the day-to-day delivery and performance of assigned IT services and products against agreed SLAs, KPIs and contractual obligations Manage service levels and report on partner performance, including service credits and contractual performance schemes Coordinate effective incident, major incident, problem ...

technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest … will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding ...

Full time: Posted Today: JR-20547This role is responsible for leading the strategic direction, governance and continual improvement of the organisation's quality management systems, ensuring the highest standards of product quality, reliability and customer satisfaction. Operating at a senior leadership level, the role provides oversight of quality assurance … regulatory requirements. The Quality Director serves as the primary customer quality representative, driving a culture of operational excellence, continuous improvement and zero-defect performance across the organisation. Through strong leadership, stakeholder engagement and technical expertise, the role supports business growth, protects the company's reputation and ensures the consistent ...

CCIT) Business Unit and reports directly to the Head of Service Desk. The Service Desk Manager is responsible for the operational leadership, performance and continuous improvement of ARO’s 1st and 2nd Line Service Desk teams. The role ensures the consistent delivery of high-quality support services, achievement … will directly manage the 1st Line Team Lead and 2nd Line Engineers. The role will work closely with Technical Services, Professional Services, Service Delivery Management, Operational Governance and other business functions to provide effective end-to-end service delivery. In line with ARO’s values, the Service Desk Manager ...

high product quality, production yield and equipment uptime. This role will focus on managing and developing the Process Engineering team, controlling process costs and performance, and delivering operational results across both Production and R&D activities. The successful candidate will provide technical and people leadership, driving process development, troubleshooting … internal departments and external technical partners. InP Process Engineering Manager Role and Responsibilities Manage, lead and develop the InP Process Engineering team, providing regular performance reviews, coaching and feedback Oversee the operation and performance of semiconductor epitaxial reactors (MOCVD, MBE) to meet product specifications and production targets Ensure ...

high product quality, production yield and equipment uptime. This role will focus on managing and developing the Process Engineering team, controlling process costs and performance, and delivering operational results across both Production and R&D activities. The successful candidate will provide technical and people leadership, driving process development, troubleshooting … internal departments and external technical partners. InP Process Engineering Manager Role and Responsibilities Manage, lead and develop the InP Process Engineering team, providing regular performance reviews, coaching and feedback Oversee the operation and performance of semiconductor epitaxial reactors (MOCVD, MBE) to meet product specifications and production targets Ensure ...

vision for 2050. What we’re looking for: We’re looking for a Service Delivery Manager to take ownership of the end-to-end performance of a portfolio of IT services delivered primarly through our strategic partners and suppliers. As the service integrator, Wales & West Utilities co-ordinates multiple … play a key role in ensuring they consistently meet agreed service levels, KPI’s and contractual commitments. You will be able to translate technical performance into meaningful business outcomes, driving contiunal service improvement to ensure colleagues have access to realiable, secure, and user-friendly technology. This is both ...

Electrical Supervisor is responsible for the safe, efficient, and effective management of Electrical Production activities across multiple workstreams and teams. The role provides leadership and direction to Team Leaders, Electrical Testers and Electrical Fitters, ensuring production targets, quality standards, customer requirements, and project milestones are achieved. The Electrical Production … Supervisor is accountable for driving operational performance, resource utilisation, workforce capability, and continuous improvement initiatives within the Electrical Production department. This role acts as a key link between Production Management, Engineering, Quality, Planning, and Manufacturing teams to ensure the successful delivery of projects in line with Marshall Land ...

culture built on trust, accountability, and innovation. Responsibilities Lead, develop and inspire the Customer Support team to deliver exceptional customer experiences and achieve operational performance objectives Own the day-to-day delivery of Customer Support services, ensuring customer enquiries, incidents, complaints and escalations are managed effectively and within agreed … service levels Drive a customer-first culture that prioritises quality, responsiveness, customer satisfaction and continuous service improvement Manage operational performance through the effective use of KPIs, reporting, workforce planning and performance management processes Lead the management of customer-impacting incidents and escalations, ensuring appropriate communication, coordination ...

will have access to a diverse range of learning opportunities to enable you to develop your career path as well as access to regular performance and development reviews Main Duties and Responsibilities: Build, configure and maintain ICT network and communications services to meet the needs of the council … local education authority and individual schools. Carry out performance management of the existing ICT network and communications infrastructure. Carry out tests of hardware/software using test procedures and diagnostic tools. Resolve performance issues, faults and associated errors. Respond to incidents and requests including tickets logged ...

Programme The way we do things Our Ambition, Priorities and Values inform everything we do as a business from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters ...

will develop the team’s technical knowledge, oversee training, and ensure outstanding customer experience while upholding brand values. The role emphasizes hands-on leadership, performance management, and collaboration with other departments to maintain high service standards and efficient issue resolution. #J-18808-Ljbffr ...

development, troubleshooting and cost control, while delivering high yield and uptime for both Production and R&D activities. The role requires strong technical leadership, performance management and collaboration with customers, suppliers and internal teams to ensure manufacturability and process quality. #J-18808-Ljbffr ...