2 of 2 Performance Management Jobs in Wales

Desk service escalating issues when necessary. Ensure all Client devices have up to date Anti Virus software and Operating System patches via appropriate Control Management software. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About … ITIL Foundation qualification. Advanced European Computer Driving License or equivalent experience in supporting Microsoft Desktop applications. Knowledge of Service Level Agreements Good understanding of Performance Management principles General understanding of incident management General understanding of IT Security principles Experience Essential Extensive experience in the implementation and support ...

This is an opportunity for an experienced 3rd Line Engineer to step into a leadership role that blends hands-on technical expertise with people management, operational oversight, and continuous improvement. What you'll be doing: As the 3rd Line Team Leader, you'll provide day-to-day leadership, coordination … team. Team Leadership & People Development Allocate work, set priorities, and ensure effective rota coverage. Provide coaching, feedback, and regular 1:1 support. Contribute to performance management and staff development. Operational Oversight Coordinate daily activity to ensure SLAs and KPIs are consistently achieved. Act as the senior escalation point ...