Head of Operations
- Hiring Organisation
- MERJE Ltd
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £150,000 per annum
operations capabilities from inception, covering channel operations, complaints handling, vulnerable customer support, and management information Establish financial crime operations including CDD/EDD, transaction monitoring, sanctions screening, and SAR preparation in partnership with the MLRO and Compliance functions Create credit operations processes covering documentation verification, fund disbursement, in-life … servicing, arrears management, and collections Govern the Service Company relationship post-launch, monitoring performance against service levels, chairing governance meetings, and ensuring regulatory compliance Lead the operational resilience programme, identifying Important Business Services, setting impact tolerances, and coordinating scenario testing and DORA compliance Required knowledge and experience ...